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Call Center Dialer Manager Jobs (NOW HIRING)

Cuboid IT Solutions

Product Owner

Santa Clara, CA · On-site

Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR ...

Rock Connections

Dialer Administrator I

Cypress, TX · On-site

$24.52 - $34.13/hr

Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide ... Call center experience required. * Dialer experience preferred. * 1 year of SQL experience required ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Rocket Mortgage, LLC

Dialer Administrator I

Cypress, TX · On-site +1

$24.52 - $34.13/hr

Manage daily dialer campaigns to ensure business strategies are implemented as designed * Provide ... Call center experience required. * Dialer experience preferred. * 1 year of SQL experience required ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

Westgate Resorts

Business Intelligence Engineer

Ocoee, FL · On-site

$44.75 - $58.25/hr

Call Center / Dialer Performance & Workforce Management * Loyalty / Owner Engagement & Retention * Sales, Finance, and Executive Leadership * Analyze trends, performance drivers, call behavior ...

LHH US

Call Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Call Center Systems Manager Austin, TX (Local Candidates Only) Fully On-Site $100,000 - $120,000 ... Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ...

New

LHH US

Call Center Systems Manager

Austin, TX

$100K - $120K/yr

Call Center Systems Manager Austin, TX (Local Candidates Only) Fully On-Site $100,000 - $120,000 ... Configure and maintain IVRs, call routing, queues, dialer campaigns, SMS, chat channels, and ...

New

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Track KPIs including call volume, conversion rates, appointments booked, and sales quotas ... dialer systems with contact center technologies, including CRM systems and outbound dialer ...

Dermafix Spa

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

Track KPIs including call volume, conversion rates, appointments booked, and sales quotas ... dialer systems with contact center technologies, including CRM systems and outbound dialer ...

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Call Center Dialer Manager information

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$29.5K

$63.8K

$109.5K

How much do call center dialer manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center dialer manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center dialer manager do?

A Call Center Dialer Manager is responsible for overseeing the automated dialing systems used in call centers to optimize outbound calling campaigns. They configure and manage dialer settings, monitor performance metrics, and ensure compliance with relevant regulations. Their goal is to maximize agent productivity and campaign effectiveness while minimizing call drop rates and customer complaints. Additionally, they collaborate with IT and operations teams to troubleshoot issues and implement new technologies as needed.

What are the key skills and qualifications needed to thrive as a call center dialer manager, and why are they important?

To thrive as a Call Center Dialer Manager, you need expertise in call center operations, data analysis, and workforce management, often backed by experience in contact center environments or related certifications. Familiarity with dialer systems (such as Five9, Genesys, or Noble), CRM platforms, and reporting tools is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and optimize campaign performance. These skills are crucial for maximizing agent productivity, ensuring regulatory compliance, and achieving organizational targets.

What are some common challenges faced by call center dialer managers, and how can they be addressed?

Call Center Dialer Managers often face challenges such as maintaining high agent productivity, ensuring compliance with dialing regulations, and optimizing dialer settings to maximize contact rates. Balancing call volume with agent availability requires close attention to real-time metrics and frequent adjustments. Addressing these challenges involves ongoing training, leveraging analytics to improve dialer strategies, and fostering clear communication between managers, IT teams, and agents. Proactive problem-solving and staying current with industry best practices also play a crucial role in overcoming obstacles in this dynamic environment.

What is the difference between Call Center Dialer Manager vs Call Center Supervisor?

AspectCall Center Dialer ManagerCall Center Supervisor
Primary RoleOversees dialer systems and manages outbound calling campaignsSupervises daily call center operations and staff
Required SkillsKnowledge of dialer software, data analysis, team managementCommunication skills, team leadership, problem-solving
Work EnvironmentOffice-based, technical focus on dialing systemsOffice or call center floor, direct staff supervision
CertificationsExperience with call center software, possibly CRM certificationsCustomer service or supervisory certifications often preferred

The Call Center Dialer Manager focuses on managing dialer systems and outbound campaigns, ensuring efficient calling operations. In contrast, the Call Center Supervisor oversees daily call center activities and staff, emphasizing team management and customer interactions. Both roles require strong communication skills, but the Dialer Manager has a more technical focus, while the Supervisor emphasizes leadership and customer service.

What are popular job titles related to Call Center Dialer Manager jobs?

For Call Center Dialer Manager jobs, the most frequently searched job titles are:

Product Owner

Santa Clara, CA • On-site

Cuboid IT Solutions
IT Services • 1 - 10 employees
Learn more about Cuboid IT Solutionsexternal

Contractor

Re-posted 20 days ago

Job description

Role : Product Owner 
Location: Remote
Duration: Long Term Contract/Permanent
Mandatory Skills: 
Acqueon Dialer (Campaign Manager, Reporting, Analytics), call center technologies, outbound dialer systems, Agile product ownership, CRM/IVR/Twilio integration, technical troubleshooting, TCPA/GDPR compliance, stakeholder communication, requirement gathering.
Product Owner for Acqueon Dialer is responsible for managing and optimizing call center dialer solutions, ensuring seamless integration with contact center technologies like Twilio. 
Key Responsibilities: 

  • Define and maintain the product vision and roadmap for Acqueon Dialer solutions. 
  • Collaborate with stakeholders to align dialing strategies with business objectives. 
  • Gather, analyze, and prioritize requirements from business teams and technical experts. 
  • Oversee the implementation and integration of Acqueon Dialer with CRM, IVR, and other systems. 
  • Troubleshoot and resolve technical issues related to the Acqueon platform. 
  • Provide ongoing support and training to call center teams for optimal usage. 
  • Leverage analytics and reporting tools to measure dialing campaign performance. 
  • Ensure compliance with regulatory requirements (e.g., TCPA, GDPR).
    Preferred Qualifications: 
  • Experience in call center technologies and dialer management. 
  • Strong understanding of Agile methodologies and product ownership. 
  • Familiarity with CRM systems, IVR platforms, and contact center solutions. 
Hands-on experience with Acqueon’s campaign manager, analytics, and reporting tools.