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Call Center Dialer Manager Jobs (NOW HIRING)

TecTammina

Call Center Manager

Tampa, FL

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$14 - $18.25/hr

Call Center Agent (Lead Generator) Call Center Agents (Lead Generators) support our Outside/Inside ... Make outbound calls via an automated dialer system, to offer estimate opportunities to businesses ...

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Call Center Dialer Manager information

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$29.5K

$63.8K

$109.5K

How much do call center dialer manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center dialer manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center dialer manager do?

A Call Center Dialer Manager is responsible for overseeing the automated dialing systems used in call centers to optimize outbound calling campaigns. They configure and manage dialer settings, monitor performance metrics, and ensure compliance with relevant regulations. Their goal is to maximize agent productivity and campaign effectiveness while minimizing call drop rates and customer complaints. Additionally, they collaborate with IT and operations teams to troubleshoot issues and implement new technologies as needed.

What are the key skills and qualifications needed to thrive as a call center dialer manager, and why are they important?

To thrive as a Call Center Dialer Manager, you need expertise in call center operations, data analysis, and workforce management, often backed by experience in contact center environments or related certifications. Familiarity with dialer systems (such as Five9, Genesys, or Noble), CRM platforms, and reporting tools is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and optimize campaign performance. These skills are crucial for maximizing agent productivity, ensuring regulatory compliance, and achieving organizational targets.

What are some common challenges faced by call center dialer managers, and how can they be addressed?

Call Center Dialer Managers often face challenges such as maintaining high agent productivity, ensuring compliance with dialing regulations, and optimizing dialer settings to maximize contact rates. Balancing call volume with agent availability requires close attention to real-time metrics and frequent adjustments. Addressing these challenges involves ongoing training, leveraging analytics to improve dialer strategies, and fostering clear communication between managers, IT teams, and agents. Proactive problem-solving and staying current with industry best practices also play a crucial role in overcoming obstacles in this dynamic environment.

What is the difference between Call Center Dialer Manager vs Call Center Supervisor?

AspectCall Center Dialer ManagerCall Center Supervisor
Primary RoleOversees dialer systems and manages outbound calling campaignsSupervises daily call center operations and staff
Required SkillsKnowledge of dialer software, data analysis, team managementCommunication skills, team leadership, problem-solving
Work EnvironmentOffice-based, technical focus on dialing systemsOffice or call center floor, direct staff supervision
CertificationsExperience with call center software, possibly CRM certificationsCustomer service or supervisory certifications often preferred

The Call Center Dialer Manager focuses on managing dialer systems and outbound campaigns, ensuring efficient calling operations. In contrast, the Call Center Supervisor oversees daily call center activities and staff, emphasizing team management and customer interactions. Both roles require strong communication skills, but the Dialer Manager has a more technical focus, while the Supervisor emphasizes leadership and customer service.

What are popular job titles related to Call Center Dialer Manager jobs?

For Call Center Dialer Manager jobs, the most frequently searched job titles are:

Call Center Manager

Tempe, AZ • On-site

Bath Concepts Independent Dealers
Business Management Consulting • 1 - 10 employees
Learn more about Bath Concepts Independent Dealersexternal

Full-time

Posted 4 days ago

Job description

CALL CENTER MANAGER
Director of First Impressions & High Fives
Location: Tolleson AZ
APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound
appointment-setting team.
We believe a successful call center doesn't have to be a stuffy, rigid environment. We want energy. We want enthusiasm. We want people celebrating wins and enjoying coming to work. But we also want results.
We're looking for a leader who understands that a great call center isn't measured simply by how many appointments are set. It's measured by the quality of those appointments and what ultimately happens in the home. If you know how to motivate a room, coach people, hold a team accountable and use numbers to improve performance, we want to talk to you.
What You'll Be Doing
  • Lead the Floor: Create an energetic, positive and productive environment where people want to perform.
  • Coach in Real Time: Listen to calls, provide immediate feedback, role-play objections and continuously develop your team's skills.
  • Own Appointment Quality: Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible.
  • Master the Metrics: Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends. Don't just report the numbers - use them to improve performance.
  • Create Accountability: Establish clear expectations, recognize strong performance and address problems quickly and directly.
  • Develop Your People: Identify strengths and weaknesses within the team and coach each person accordingly.
  • Bring the Energy: Run contests, spiffs and team activities that make achieving goals fun and rewarding.
  •  Lead by Example: When necessary, get on the phones, handle difficult situations and show the team what great sounds like.
What You Bring to APEX
  • Proven experience managing an outbound call center, inside-sales team or appointment-setting operation
  • Strong coaching and people-development skills
  • The ability to balance enthusiasm and empathy with accountability
  • A strong understanding of call-center KPIs and conversion metrics
  • Experience listening to and evaluating calls for quality and effectiveness
  • The ability to identify problems, develop solutions and measure the results
  • A leadership style that earns respect rather than simply demanding it
  • Hands-on experience with Lead Perfection and/or Five9 is a major plus
The Person We're Looking For
We're not looking for someone to simply manage schedules and watch a dashboard. We're looking for someone who can lead people and improve performance.
You should be comfortable celebrating a record-setting day - and equally comfortable having a direct coaching
conversation when expectations aren't being met. You should enjoy developing people, solving problems and figuring out why the numbers are doing what they're doing. Most importantly, you should understand that our Call Center creates the first impression of APEX and plays a critical role in everything that happens afterward.
Why APEX?
APEX Windows & Bath has served homeowners for more than 30 years. We believe in working hard, treating people well and creating opportunities for talented people to succeed.
You'll be joining a company that is investing in its people, its processes and its future.
We offer a competitive base salary plus performance-based incentives tied to the success of your team.
If you're looking for an opportunity where you can build a great team, make measurable improvements and have a real impact on the business, we'd like to meet you.
READY TO LEAD?
Send us your resume along with a short note telling us about a team you've led, a performance problem you've solved, or the best sales contest you've ever created

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