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Collections Associate Jobs in Waterloo, IA (NOW HIRING)

U.S. Navy

RETAIL SERVICES SPECIALIST

Waterloo, IA

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

WINDOW BY PELLA INC

Trade Sales Consultant

Evansdale, IA · On-site

$70K - $100K/yr

... collections Coordinates, promotes and advances the visibility and presence of the entire Pella ... associates, installers and end user customers. Give product demonstrations and discuss product ...

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All JobsCollections Associate JobsCollections Associate Jobs in Waterloo, IA

Collections Associate information

See Waterloo, IA salary details

$11

$20

$30

How much do collections associate jobs pay per hour?

As of May 30, 2026, the average hourly pay for collections associate in Waterloo, IA is $20.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Waterloo, IA? The most popular types of Collections jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Collections Associate jobs? Cities near Waterloo, IA with the most Collections Associate job openings:
Collections Associate jobs near you
Bilingual Customer Service/Collections Representative - HVC CF

Bilingual Customer Service/Collections Representative - HVC CF

CBE Companies

Cedar Falls, IA

$15 - $16/hr

Other

Posted 26 days ago

CBE Companies rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

366th of 424 rated business services

Job description

Job Description:
NOW HIRING!! STOP IN- WALK IN- CALL IN- DON'T LET THIS OPPORTUNITY PASS YOU BY.
Now is the time to take THE NEXT STEP and come to CBE for a career.
You could start as a Bilingual Customer Service/Collections Agent as soon as Monday, June 1st, 2026.
FLEXIBLE SCHEDULES AVAILABLE: Full-time
Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM.
In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!
CBE provides 3 weeks paid training and supports you every step of the way!
Strong Belief in Promote from Within (Your New Career is up to you)
Apply TODAY!
Purpose of the Position: As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.
  • At least 18 years of age
  • High School Diploma or GED
  • 9+ months of work history (customer service experience preferred)
  • Computer and typing skills required
  • Excellent attendance
  • Self-starter with great attention to detail
  • Customer service mindset
  • Strong communication, persuasion, and negotiation skills
  • Ability to handle multiple tasks simultaneously
  • Strong work ethic
  • A competitive spirit, an unrelenting drive to be the best
  • Ability to learn new information and integrate processes
  • Achieve schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the company
  • Problem solving skills & ability to recommend solutions
  • Bilingual English/Spanish
Additional Information:
  • Training: CBE provides 3 weeks of paid training, no call center experience necessary!
  • Day shift available for full-time work
  • Flexible schedule for part-time work.
  • Compensation: $15.00 - $16.00 + per hour plus commissions.
  • This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.
#CF1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employee
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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