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Collections Associate Jobs in Springfield, MA (NOW HIRING)

Atria Senior Living

Office Manager

East Longmeadow, MA

$20 - $24/hr

Manage and direct all accounts receivable and accounts payable functions, including collections. * High school diploma or General Education Degree (GED) * Associate or bachelor's degree in Accounting ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Springfield, MA

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Hartford, CT

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

US Foods, Inc.

CDL A Truck Delivery Driver

Andover, CT

$34.97 - $39.35/hr

Handle collections and payments from customers when applicable * Professionally perform customer ... Opportunities in our company abound for skilled, forward-thinking associates. Great drivers are ...

Fuss & O'Neill

Project Coordinator

Hartford, CT · On-site +1

... collections policies and procedures. * Work with client counterparts to develop billing formats ... Associate's degree in business administration or related field * Typically requires at least 3 ...

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Collections Associate information

See Springfield, MA salary details

$11

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$30

How much do collections associate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for collections associate in Springfield, MA is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.98 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Springfield, MA are hiring for Collections Associate jobs? Cities near Springfield, MA with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 16% Full Time, 79% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,800 per year, or $20.6 per hour.
Business Office Coordinator (part-time)

Business Office Coordinator (part-time)

Trinity Health

Holyoke, MA • On-site

$25 - $30/hr

Part-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Trinity Health rating

6.5

Company rating: 6.5 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

593rd of 872 rated healthcare providers

Job description

Employment Type:
Part timeShift:
Day Shift
Description:
Join the Revolution of Care at Mary's Meadow!
Are you ready to be a part of a nursing home that is transforming the way we provide long-term skilled nursing care? Mary's Meadow at Providence Place is looking for a passionate and dedicated Business Office Coordinator to join our innovative team. At Mary's Meadow, we believe in empowering our residents to live their lives to the fullest, while enjoying the comforts of a home-like environment. Join us in revolutionizing the future of care!
Compensation: $25 - $30 per hour, depending on verification of experience and qualifications.
Position Purpose: The Business Office Coordinator supports the day-to-day financial and administrative operations of the community. Responsibilities include resident billing support, census management, accounts receivable functions, resident personal needs accounts, insurance verification, admissions support, cash management, collections, accounts payable coordination, and maintaining accurate resident financial records. This role works closely with residents, families, facility leadership, and the Central Business Office to ensure accurate reimbursement, regulatory compliance, and exceptional customer service.
What you will do:
  • Maintain accurate resident census information in PCC, including admissions, discharges, payer changes, insurance information, and resident demographic updates.
  • Complete daily census reconciliation and distribute census reports to appropriate departments and vendors.
  • Verify insurance eligibility, payer sources, authorizations, copays, deductibles, and managed care benefits for incoming residents.
  • Enter and maintain resident insurance information, authorizations, contacts, billing data, and supporting documentation within PCC.
  • Create and maintain resident financial records to support accurate billing and reimbursement activities.
  • Receive, process, and deposit private pay, applied income, resident trust account, and other approved payments while maintaining accurate supporting documentation.
  • Process credit card payments and ensure timely posting and reconciliation of resident accounts.
  • Generate, review, and distribute resident statements and billing documentation to residents, guardians, and responsible parties.
  • Conduct collection activities for outstanding resident balances, including collection calls, written correspondence, family meetings, and documentation of collection efforts.
  • Track and monitor residents with pending Medicaid applications and coordinate with responsible parties, caseworkers, social services, and billing teams to obtain required documentation.
  • Submit required notifications and documentation related to Medicaid eligibility, admissions, discharges, and payer source changes.
  • Maintain resident Personal Needs Accounts (PNA), including deposits, withdrawals, petty cash, reconciliations, banking transactions, and monthly statements.
  • Reconcile resident trust and personal funds accounts and ensure compliance with all applicable regulations and policies.
  • Process and code invoices, maintain accounts payable documentation, coordinate invoice approvals, and communicate with vendors regarding payment status.
  • Assist with monthly close activities, financial reporting, account reconciliations, and business office record maintenance.
  • Prepare required reports, surveys, census documentation, occupancy reports, and supporting financial records.
  • Participate in reimbursement review and triple-check meetings to support billing accuracy and reimbursement integrity.
  • Maintain positive working relationships with residents, families, vendors, insurance representatives, facility leadership, and Central Business Office staff.
  • Attend required meetings, trainings, and in-service programs.
  • Perform additional duties as assigned.

Minimum Qualifications:
  • High School Diploma or equivalent required; Associate degree in Business Administration, Accounting, Finance, Healthcare Administration, or related field preferred.
  • 4+ years of business office, accounting, bookkeeping, billing, or healthcare administrative experience required.
  • Long-term care, skilled nursing, senior living, or healthcare experience preferred.
  • Knowledge of Medicare, Medicaid, insurance verification, billing, collections, and accounts receivable processes preferred.
  • Experience utilizing electronic medical records and billing systems; PCC experience preferred.
  • Proficiency with Microsoft Office applications including Word, Excel, Outlook, and other business software.
  • Strong customer service, communication, organizational, and problem-solving skills.
  • Ability to maintain confidentiality and manage sensitive financial information.
  • Ability to work independently, prioritize multiple tasks, and meet deadlines in a fast-paced environment.
  • Demonstrated attention to detail and commitment to accuracy.

Position Highlights and Benefits:
  • Paid holidays and generous Paid Time Off (PTO)
  • Opportunity to get paid daily - through DailyPay
  • Referral Program
  • Up to $4,000 in tuition reimbursement annually!
  • Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!
  • Day-1 low cost medical, dental and vision insurance plans. Enjoy lower cost medical services when you visit facilities within the Trinity Health

Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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