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Collections Associate Jobs in Springfield, MA (NOW HIRING)

UMass Amherst

Facilities Manager

Amherst, MA · On-site

Cox Special Collections & University Archives to develop and maintain disaster preparedness ... Associate's degree with a minimum of seven (5) years of equivalent experience. Demonstrated ...

Beckett Law, LLC

Law Office Manager

Hartford, CT

$90K/yr

Oversee billing & collections and flag exceptions for attorney review. * Select and manage vendors ... Associate's or bachelor's degree, or a legal-administration or office-management certification.

U.S. Navy

RETAIL SERVICES SPECIALIST

Springfield, MA · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Hartford, CT · On-site

Serving as cash collections agents * Operating and maintaining vending and cash collection machines ... College credit hours toward a bachelor's or associate degree through the American Council on ...

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All JobsCollections Associate JobsCollections Associate Jobs in Springfield, MA

Collections Associate information

See Springfield, MA salary details

$11

$20

$30

How much do collections associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for collections associate in Springfield, MA is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.98 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Springfield, MA are hiring for Collections Associate jobs? Cities near Springfield, MA with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,800 per year, or $20.6 per hour.
Aerie - Brand Ambassador (Sales Associate)

Aerie - Brand Ambassador (Sales Associate)

AEO (Association for Enterprise Opportunity)

Holyoke, MA

Part-time

PTO

Posted 20 days ago

Job description

YOUR ROLE
As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes in the store with an amazing shopping experience, making their day better than before they came in. You are the face of our company and you're proud of it! You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our company values and bring your REAL self to work every day.

 
YOUR RESPONSIBILITIES
  • You're a people person! You use the AEO Selling Model to engage with every guest to help them find exactly what they're looking for, and you do so with a "friends first" mindset. (What's the AEO Selling Model? Don't worry - we'll teach you everything you need to know!
  • You're passionate about AE & Aerie product! Guests come to you to educate them on product details and you are excited to make product suggestions to fit their needs.
  • You share the brand love! You're eager to introduce the AEO loyalty program and additional brand channels to guests.
  • You can hang! Your skillset rocks no matter what zone you're in and you can easily flex between the Salesfloor, Cash & Wrap, Fitting Room and Stockroom as needed.
  • You're an innovative problem solver! Making your guests' day is your priority and you're able to proactively resolve guest concerns while sticking to company policy.
  • You're a team player - #teamwork! You're always willing to assist your team in #gettingthejobdone.
  • You've got integrity! You do the right thing and you always adhere to AEO's policies & procedures.
YOU'D BE GREAT FOR THIS ROLE IF:
  • You love interacting with people!
  • You're full of energy and can handle multiple tasks in a fast-paced environment.
  • You're available to work when guests shop (lookin' at your evenings, weekends & holidays!)
  • You love AE and Aerie products.
  • You've worked in retail before. #practicemakesperfect
  • You're at least 16 years of age.
OUR BRAND AMBASSADORS LOVE AEO BECAUSE:
  • They work with REAL people - there's nothing like your #AEOFamily.
  • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
  • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
  • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
Built on a platform of power, positivity and no photo retouching - inspiring people to love their real selves. Aerie is a fast-growing lifestyle brand offering intimates, apparel, activewear, and swim collections. With the #AerieREAL movement, we celebrate our community by advocating for body positivity and the empowerment of all women. As part of our Real Good promise, we create swimsuits, bras, and underwear with materials made from recycled polyester, recycled nylon fabric or sustainably sourced cotton.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
For Brand Ambassador and Stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis.  For all other store jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.
PAY/BENEFITS INFORMATION:
  • Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
  • Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
  • Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.  For additional information, please click HERE.

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