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Collections Associate Jobs in Springfield, MA (NOW HIRING)

Temporaries of New England, Inc.

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Bilingual Bookkeeper

Hartford, CT · On-site

$25 - $30/hr

... rent collections, accounts payable processing, tenant billing, and maintaining key financial ... Associate's degree in accounting or related field, or equivalent combination of education and ...

Penske

Transportation Clerk - 1st Shift

South Windsor, CT · On-site

$23 - $25/hr

... collections, payroll, fuel reconciliation, office supplies, billing, maintaining database and ... The associate is frequently required to use hands to touch, handle, and feel, and to reach with ...

Penske

Transportation Clerk - 1st Shift

South Windsor, CT · On-site

$23 - $25/hr

... collections, payroll, fuel reconciliation, office supplies, billing, maintaining database and ... With operations in North America, South America, Europe and Asia, Penske and its associates help ...

Aspen Square

Accounts Receivable Bookkeeper

Agawam, MA · On-site

$26 - $31/hr

Collections/Bankruptcy handling * Utility support * Accounts Payable coverage as needed * Ad hoc audit/reporting Qualifications: * Minimum of a two-year associates degree in accounting or related ...

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All JobsCollections Associate JobsCollections Associate Jobs in Springfield, MA

Collections Associate information

See Springfield, MA salary details

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How much do collections associate jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for collections associate in Springfield, MA is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.98 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Springfield, MA are hiring for Collections Associate jobs? Cities near Springfield, MA with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Springfield, MA as of June 2026, with employment types broken down into 1% As Needed, 16% Full Time, 79% Part Time, 3% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,800 per year, or $20.6 per hour.
IT - Associate Consultant | Insurance | Insurance Policy Management System

IT - Associate Consultant | Insurance | Insurance Policy Management System

Spruce Infotech

Hartford, CT • On-site

Full-time

Posted 6 days ago

Job description

Job title - EIS Policy Administration Production Support.
Work location - EST hours. Any US city is fine. Harfort/SpringField is preferable; not mandate.
Is it Hybrid, onsite or remote position - Remote
Tentative Start date - 15-April-2026
Contract duration - 6 months
Vendor rate - 63
Mandatory skills -
Strong hands-on experience with EIS PAS or similar insurance platforms.
Prior production / application support experience with tight SLAs
Good understanding of:
Policy lifecycle
Billing & collections
Payments / ACH
Document generation
Experience with SQL, batch processing, and system integrations
Ability to manage multiple production issues simultaneously
Minimum years of experience needed in the required skills- 2+ years
Minimum over all work experience required - 4-5 years
Domain - Insurance
Complete job description -
Role: EIS Production Support Engineer
Location: United States (Remote)
Work Hours: Eastern Time (ET)
Role Summary
Looking for a US-based Production Support resource to support Customer's EIS Policy Administration System (PAS). The role requires strong critical thinking, high ownership, and ability to resolve production issues with fast turnaround time in a regulated enterprise environment.
Key Responsibilities
• Provide L2/L3 production support for EIS-based insurance applications
• Rapidly triage, analyze, and resolve production incidents
• Perform root cause analysis and implement permanent fixes
• Support batch jobs, interfaces, APIs, and data issues
• Handle small enhancements and configuration changes
• Support releases and post-production stabilization
• Coordinate with business, IT, infra, and vendor teams to restore services quickly
Required Skills & Experience
• Strong hands-on experience with EIS PAS or similar insurance platforms
• Prior production / application support experience with tight SLAs
• Good understanding of:
o Policy lifecycle
o Billing & collections
o Payments / ACH
o Document generation
• Experience with SQL, batch processing, and system integrations
• Ability to manage multiple production issues simultaneously
Behavioral Expectations
• Strong critical thinking and problem-solving skills
• Ability to work under pressure with fast resolution expectations
• Clear communication during production incidents
• High sense of ownership and accountability
Additional Requirements
• Must be based in the US
• Must work ET business hours
Experience in enterprise / regulated environments preferred
Interview mode - In person/Virtual - Virtual
How many rounds of interview - two rounds

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