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Collections Associate Jobs in Colonial Heights, VA

lansing

Collections Analyst

Richmond, VA · On-site

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and ... Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and ...

lansing

Collections Analyst

Richmond, VA · On-site

Collections Analyst The Collections Analyst is responsible for supporting the Sales team and ... Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and ...

Carmax

Engineer II, Software

Richmond, VA · On-site

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

CarMax, Inc.

Engineer II, Software

Richmond, VA · On-site

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

Carmax

Engineer II, Software

Richmond, VA · On-site

$88K - $133K/yr

Design and build web applications that support customer service and collections associates in a high-volume call center environment. * Develop responsive, intuitive user interfaces and middle-layer ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

Chiro Guys Inc

Chiropractic Associate

Richmond, VA · On-site

$64K - $82K/yr

Associate Chiropractor - Growth-Focused, Modern Practice (Richmond, VA) Chiro Guys is a modern ... Percentage of collections * Hourly rate (for part-time flexibility) Full Time Position with the ...

Chiro Guys Inc

Chiropractic Associate

Richmond, VA · On-site

$64K - $82K/yr

Associate Chiropractor - Growth-Focused, Modern Practice (Richmond, VA) Chiro Guys is a modern ... Percentage of collections * Hourly rate (for part-time flexibility) Full Time Position with the ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

MasTec Utility Services

Billing Associate

Richmond, VA · On-site

$17.75 - $22.50/hr

Job Summary The Billing Associate is responsible for reconciling and processing invoices received ... This position will also assist with collections. Responsibilities * Enter billing units in work ...

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All JobsCollections Associate JobsCollections Associate Jobs in Colonial Heights, VA

Collections Associate information

See Colonial Heights, VA salary details

$10

$19

$28

How much do collections associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections associate in Colonial Heights, VA is $19.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Colonial Heights, VA are hiring for Collections Associate jobs?

Cities near Colonial Heights, VA with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Colonial Heights, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,846 per year, or $19.2 per hour.

Collections Officer

Virginia Housing Development Authority

Richmond, VA • Hybrid

Full-time

Re-posted 17 days ago

Job description

Overview

Join Virginia Housing and help make a difference as a Loan Collections Officer (Hybrid)

Virginia Housing is one of the nation's premier housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our public-private partnerships.

We are focused on employee engagement and committed to a healthy and diverse workforce. We offer on-site conveniences such as a fitness center and free parking. Educational opportunities to help your advancement are available through classroom and online programs.

This important role will serve as the primary point of contact for our mortgagors regarding their past due loans and be responsible for providing professional service to our borrowers; performing preliminary loss mitigation review to determine hardships and identify potential loss mitigation candidates.

To be successful in this role you must possess:

  • Effectively and efficiently responding to borrower requests via phone and e-mail using appropriate collections and counselling techniques while adhering to Virginia Housing, federal, state, investor and insurer regulations and guidelines.
  • Researching and resolving inquiries by collaborating with internal and external partners.
  • Collecting on all stages of delinquent accounts determining appropriate action to bring loan current and handle loss mitigation calls.
  • Sending out borrower assistance packages. 
  • Handling Loss Mitigation inbound calls.
  • Having a clear understanding of the FDCPA.

The ideal candidate would also have experience in:

  • High School Diploma, GED or equivalent vocational/technical training.
  • A few years' experience of mortgage and/or collections experience.
  • A good working knowledge of GSE and Conventional default collections guidelines.
  • Strong written and oral communication skills.
  • Excellent customer service skills with the ability to maintain composure under pressure and in confrontational situations.
  • Strong analytical abilities and active listening skills

Preferred Qualifications:

  • Knowledge of Black Knight/LPS Servicing System

Work Hours (Evening Shift)

  • 1st through 16th: 9:30 AM - 6:00 PM (Mon-Fri) 
  • 17th through 31st: 10:30 AM - 7:00 PM (Mon-Fri) 
  • Last two Saturdays of the month: 9:00 AM - 1:00 PM 
  • Last two Wednesdays of the month: 3:00 PM - 7:00 PM 

Applications and resumes are accepted online only at http://www.virginiahousing.com/careers.

This position will close at midnight on September 4th.

Hiring Range: $54,000 - $72,500

A background check will be performed as a condition of employment.  

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment. 

Virginia Housing requires associates to live and work within the Commonwealth of Virginia. 

Internal applicants   

(MR-4) Please review relevant HR policy under 'Employment Practices' on the Zone before applying.   

Apply through the Zone or at http://employees-virginiahousing.icims.com/. 

-EOE- 

V3 Certified Military friendly employer 

#LI-BM1

#LI-hybrid

Employment Type: FULL_TIME

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