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Collections Associate Jobs in Batavia, NY (NOW HIRING)

M&T Bank

Collections Specialist I

Getzville, NY

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. #LI-111 M&T Bank is committed to fair, competitive, and ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Associate's degree. Previous experience in customer service, customer-facing, collections, call center or sales. Knowledge of M&T Bank systems. #LI-111 M&T Bank is committed to fair, competitive, and ...

Concierge Dental

Associate Dentist

Williamsville, NY

$160K - $350K/yr

... collections that scales with your production * Health, dental, vision & 401(k) * Generous ... associates never get - we'd like to meet you. How to apply Hit Apply, or send your resume and a ...

Concierge Dental Group

Associate Dentist

Williamsville, NY · On-site

$160K - $350K/yr

... collections that scales with your production * Health, dental, vision & 401(k) * Generous ... associates never get - we'd like to meet you. How to apply Hit Apply, or send your resume and a ...

Concierge Dental Group

Associate Dentist

Williamsville, NY · On-site

$160K - $350K/yr

... collections that scales with your production * Health, dental, vision & 401(k) * Generous ... associates never get - we'd like to meet you. How to apply Hit Apply, or send your resume and a ...

Concierge Dental Group

Associate Dentist

Williamsville, NY · On-site

$160K - $350K/yr

... collections that scales with your production * Health, dental, vision & 401(k) * Generous ... associates never get -- we'd like to meet you. How to apply Hit Apply, or send your resume and a ...

M&T Bank

CAM Operations Associate II

Getzville, NY

$18 - $28.31/hr

Education and Experience Required: 1 year relevant office experience or mortgage collections ... Associate's degree. One year of accounting experience. Two years legal document processing or ...

M&T Bank

CAM Operations Associate II

Getzville, NY · On-site

$18 - $28.31/hr

Education and Experience Required: 1 year relevant office experience or mortgage collections ... Associate's degree. One year of accounting experience. Two years legal document processing or ...

M&T Bank

CAM Operations Associate II

Getzville, NY · On-site

$18 - $28.31/hr

Education and Experience Required: 1 year relevant office experience or mortgage collections ... Associate's degree. One year of accounting experience. Two years legal document processing or ...

Skechers

Retail Sales Associate

Cheektowaga, NY · On-site

$16.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

Skechers

Retail Sales Associate

Cheektowaga, NY · On-site

$16.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

Skechers

Retail Sales Associate

Cheektowaga, NY · On-site

$16.50/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: As a Sales Associate, better known as a "Product ...

Woodmark

Pharmacy Billing Specialist

Buffalo, NY · On-site

$18/hr

Associate's Degree or High School diploma (or GED) and 1-2 years medical billing/collections experience (Long Term Care Preferred) or Pharmacy Technician experience in retail, long term care or ...

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All JobsCollections Associate JobsCollections Associate Jobs in Batavia, NY

Collections Associate information

See Batavia, NY salary details

$10

$19

$29

How much do collections associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for collections associate in Batavia, NY is $19.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.92 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What cities near Batavia, NY are hiring for Collections Associate jobs?

Cities near Batavia, NY with the most Collections Associate job openings:

Collections Associate jobs near you

Collections Specialist I

Getzville, NY

M&T Bank
Finance and Insurance • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

79th of 172 rated banks

Good employer

Recommended by parents

Respectful managers

Learn more about M&T Bankexternal

$18 - $28.31/hr

Full-time

Re-posted 24 days ago

Job description

Overview:

Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship.

Primary Responsibilities:
  • Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.
  • Document outcomes of all calls.
  • Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.
  • Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.
  • Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.
Scope of Responsibilities:

This position works under direct supervision and does not have exclusive autonomy. In addition, this position does not have the authority to waive late fees or offer settlements.

Education and Experience Required:

High School diploma/GED plus a minimum of 1 year relevant work experience.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Associate's degree.

Previous experience in customer service, customer-facing, collections, call center or sales.

Knowledge of M&T Bank systems.

#LI-111

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.31 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of America

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