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Collections Assistant Jobs in Naperville, IL (NOW HIRING)

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

Primary Position Objective The Collections Team Lead will report to the Collections Manager and ... As a Team Lead, you will assist your manager with monitoring productivity and effectiveness and ...

Empatia

Palliative Care Coordinator

Buffalo Grove, IL · On-site

Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits. * Build and maintain professional relationships with ...

Consumer Portfolio Services

Be Seen First

Collections Specialist - Deficiency

Oak Brook, IL · On-site

$19 - $21/hr

Consistently document reason for delinquency and update all accounts with the conversation. * Assist the department with incoming calls and bring accounts to a satisfactory conclusion. * Thoroughly ...

Empatia

Palliative Care Coordinator

Buffalo Grove, IL · On-site

Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits. * Build and maintain professional relationships with ...

Property Management

Assistant Property Manager

Westmont, IL · On-site

$18.50 - $25.25/hr

Ensure accuracy and timeliness of bank deposits, and record collections activity on property management software * Assist with rent collections by contacting residents to discuss and collect late ...

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All JobsCollections JobsCollections Assistant JobsCollections Assistant Jobs in Naperville, IL

Collections Assistant information

See Naperville, IL salary details

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How much do collections assistant jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections assistant in Naperville, IL is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $23.08 per hour, depending on experience, location, and employer.

What is a collections assistant?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.

What are the key skills and qualifications needed to thrive as a collections assistant?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What are some common challenges faced by a collections assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Collections jobs in Naperville, IL?

The most popular types of Collections jobs in Naperville, IL are:

What are popular job titles related to Collections Assistant jobs in Naperville, IL?

For Collections Assistant jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Collections Assistant jobs in Naperville, IL look for?

The top searched job categories for Collections Assistant jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Collections Assistant jobs?

Cities near Naperville, IL with the most Collections Assistant job openings:

Collections Assistant jobs near you
Infographic showing various Collections Assistant job openings in Naperville, IL as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,636 per year, or $20 per hour.

MORTGAGE COLLECTIONS TEAM LEAD

OSP LP

Palatine, IL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

Job description

Primary Position Objective

The Collections Team Lead will report to the Collections Manager and provide support to Management with day-to-day functions of the department. The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance.


As a Team Lead, you will assist your manager with monitoring productivity and effectiveness and ensuring SLAs and regulatory compliance requirements are met. You will work closely with your manager, to review and compile statistical data, ensure adequate coverage and workflow, provide feedback on staff and operations, and assume other team duties such as coordinating work assignments, preparing reports, etc. Have an expertise in handling escalated delinquent accounts and adhere to timelines established based on client needs and department workflow.

Major Duties and Responsibilities:

  • Observe and mentor team members, perform side by sides, Call Monitoring for quality assurance, and coach staff to ensure performance, production and accuracy levels are achieved and provide ongoing training and assist with new hire training.
  • Assist the team and serve as first point of contact for immediate assistance, and guidance.
  • Handle escalated phone calls and provide guidance and feedback on collections issues.
  • Perform Collector functions as needed by the department, including assisting with Inbound call volumes, Dialer responsibilities and Queue calls.
  • Launch and monitor Dialer campaigns at the Campaign and Agent levels to ensure optimal results.
  • Assist Manager in implementing best practices, policies and procedures and consistency.
  • Monitor, maintain email correspondence as well as escalated complaints from borrowers/third parties/Vendors/clients from the Collections inbox and ensure 24-hour response time.
  • Review Late Charge and CPP fee waivers for approval and forward for processing; Provide payment processing/instructions.
  • Ensure compliance with requirements under CFPB, FDCPA RESPA, FCRA, UDAPP, FHA, TILA, GLBA, ECOA.
  • Review and approve timecards.
  • Deliver exceptional service to borrower, client, and internal and external customers including responding in a timely manner and in adherence with regulations and company expectations.
  • Performs other duties as assigned by management.
  • Process Check by Phone payments and exception payments; research payment histories and identify corrections if necessary.
  • May perform as needed contact with client as it applies to delinquent borrowers and/or portfolio inquiries, high-level client management and review of QWR Log.
  • Use technology to improve process efficiency and quality of service; embrace and implement opportunities for automation.



Supervisory Requirements:

  • Creates an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO” while maintaining a high level of integrity and leading by example.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
  • Utilizes available system reporting and develops additional monitoring tools to manage exceptions to standards.
  • Manages the department’s staff including appropriate employee evaluations that identify employee strengths and weaknesses; ensures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
  • Directs and coaches’ staff in a positive and encouraging fashion.
  • Proposes and then implements annual department goals and employee goals; routinely measures actual departmental/employee performance to the goals.
  • Assesses the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.


Additional Expectations:

  • Provide a professional example, accuracy, and consistency in work performance.
  • Respect teammates.
  • Participates and is an active team member by assisting others.
  • Communicates in a courteous manner.
  • Have a solution rather than a complaint to resolve issues promptly.
  • Keep management informed of pertinent information.
  • Communicate openly and often.
  • Maintains the quality and integrity of the services provided by the department.
  • Supports the overall goals of the Company and that services are delivered professionally and efficiently.
  • Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO”.
  • Embrace change without resistance and adapt quickly, however do provide feedback when necessary.


Independent Judgment:

  • Possess a high degree of independent judgment that will be heavily relied upon by Collection Manager and Director of Default Management.
  • Will make frequent decisions on customer service issues and complaint resolution.
  • Identify and report trends with workflow, collectors, teams, calls, any day-to-day functions and suggest process changes to improve workflow, productivity, team environment.


Requirements & Qualifications:
  • High level of collections technical expertise to perform any job in the unit; previous experience collection experience on loans 90+ days delinquent required.
  • Three years collections experience preferred.
  • High School diploma.
  • Thorough understanding of the Fair Debt Collection Practices Act.
  • Thorough understanding of the Consumer Financial Protection Bureau rules.
  • Ability to calculate figures and amounts such as interest rates, principal balance, and late charges.
  • Strong computer skills with emphasis on Microsoft Excel, Word, and Outlook and ability to learn new loan servicing systems or other software as implemented.
  • Excellent analytical and communication skills (both verbal and written).
  • Ability to solve practical problems and deal with a variety of unique situations.
  • Ability to apply common sense understanding to carry out instruction furnished in written, oral, diagram or schedule form.
  • Excellent attention to detail.
  • Strong work ethic and discretion.
  • Must be able to multi-task in a fast-paced environment.
  • Excellent organizational and follow-up skills with the ability to prioritize.
  • Bilingual (English and Spanish) a plus.
Physical Requirements

Sedentary office environment with frequent computer use, communication, repetitive hand motions, and occasional lifting of up to 10 pounds.


This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.