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Collections Assistant Manager Jobs in Springfield, VA

Friedman Williams

Collections Coordinator

Washington, DC · On-site

$85K - $105K/yr

... managers and Finance leadership Research billing discrepancies, resolve variances and assist with ... accurate collections notes and documentation in Aderant Expert and BillBlast to support ...

Kforce Inc.

Credit and Collections Analyst

Reston, VA · On-site

Summary: The Credit & Collections Analyst is responsible for managing customer credit risk ... Management: Coordinate with banks regarding ACH, wire, and other payment transactions Assist with ...

Bell Partners

Assistant Community Manager

Washington, DC · On-site

$21.50 - $26/hr

You will be responsible for posting rental collections, making bank deposits, and overseeing the ... The Assistant Community Manager may also assume responsibility for leadership of the community in ...

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All JobsCollections JobsCollections Assistant Manager JobsCollections Assistant Manager Jobs in Springfield, VA

Collections Assistant Manager information

See Springfield, VA salary details

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How much do collections assistant manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for collections assistant manager in Springfield, VA is $20.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.09 per hour, depending on experience, location, and employer.

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities near Springfield, VA are hiring for Collections Assistant Manager jobs?

Cities near Springfield, VA with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

Collections Coordinator

Washington, DC • On-site

Friedman Williams
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Friedman Williamsexternal

$85K - $105K/yr

Full-time

Re-posted 6 days ago

Job description

Job Description Seeking a highly-motivated Collections Coordinator to play a visible and impactful role in supporting the Firm's financial performance and client relationships by helping scale and support the Firm's collections operations as the Firm continues to grow. As part of the Firm's Finance team, the Collections Coordinator will collaborate closely with billing partners, clients and Finance leadership to support consistent, thoughtful collections practices Firmwide. This position offers meaningful growth potential for a candidate who demonstrates sound judgment, initiative and the ability to operate with increasing independence and strategic insight over time.

Key Responsibilities: Serve as a primary collections partner for assigned billing and relationship partners, proactively monitoring aged accounts receivable and supporting appropriate followup strategies Communicate directly with clients to manage payment timing, resolve invoice questions and maintain positive client relationships Prepare, review and analyze A/R aging reports, providing clear and actionable information to attorneys, inventory managers and Finance leadership Research billing discrepancies, resolve variances and assist with short payments, including issues arising from ebilling reductions or client guidelines Identify recurring billing or payment issues and collaborate with Billing and practice support teams to improve processes and reduce future collection delays Maintain clear, accurate collections notes and documentation in Aderant Expert and BillBlast to support transparency and continuity Support payment application efforts, including reduction of unapplied cash and credit balances and assistance with reconciliations Respond promptly and professionally to attorney inquiries and prepare financial summaries or context as needed Contribute to monthend, yearend, audit activities and Firmwide finance initiatives or special projects Experience & Qualifications: Bachelor's degree required; business, accounting, or finance preferred 5+ years of relevant experience in collections, accounts receivable, billing, or law firm / professional services finance Experience working directly with attorneys on collections matters required Experience with Aderant Expert and BillBlast strongly preferred Strong Excel skills strongly preferred; PowerPoint a plus Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients and internal stakeholders Strong organizational skills, attention to detail and followthrough Demonstrated critical thinking and problem solving ability with a proactive, solutionsoriented approach Ability to manage competing priorities, meet deadlines and exercise sound judgment As with all Firm positions, impeccable integrity, excellent judgment, discretion and sensitivity to others are essential. Enthusiasm, intellectual curiosity, collaboration and a good sense of humor are valued and appreciated. Please send resumes to jwambold@friedmanwilliams.com

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