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Collections Assistant Manager Jobs in Michigan (NOW HIRING)

MULLER, MULLER, RICHMOND, HARMS & MYERS

Be Seen First

Assistant Paralegal

Birmingham, MI · On-site

$48K - $55K/yr

... collections in the Birmingham, Michigan area. We maintain a high-volume, fast-paced professional ... You will work directly with our office manager and attorneys to support our growing practice. Job ...

Robert Half

Accounting Manager

Charlotte, MI · On-site

$80K - $100K/yr

Oversee customer collections and help establish effective processes for managing past-due accounts ... Identify opportunities for automation and increased efficiency * Assist with month-end close ...

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Collections Assistant Manager information

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$8

$17

$26

How much do collections assistant manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for collections assistant manager in Michigan is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities in Michigan are hiring for Collections Assistant Manager jobs?

Cities in Michigan with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

Accounts Receivable Administrator - Collections - Grand Rapids MI

Grand Rapids, MI • On-site

Applied Innovation
See more jobs at Applied Innovationexternal

$18.75 - $23.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Monitor outstanding accounts and conduct timely follow-up on past-due invoices.

  • Process and accurately apply customer payments, including checks, wire transfers, and electronic payments.

  • Respond to customer inquiries regarding invoices, account balances, and payment status.

Job description

Applied Innovation is seeking a detail-oriented and results-driven Accounts Receivable Administrator – Collections to manage customer accounts, perform collection activities, and support accurate payment processing. The ideal candidate will have strong communication skills, attention to detail, and the ability to build positive customer relationships while ensuring timely resolution of outstanding balances.
This position reports to the Director of Accounting and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours Monday through Friday, 8:00 AM to 5:00 PM.
Duties and Responsibilities:
Collections & Account Management
  • Monitor outstanding accounts and conduct timely follow-up on past-due invoices.
  • Contact customers by phone, email, and written correspondence to resolve payment issues.
  • Maintain professional customer relationships while effectively managing collection activities.
  • Document collection efforts and escalate unresolved issues as needed.
Payment Processing & Reconciliation
  • Process and accurately apply customer payments, including checks, wire transfers, and electronic payments.
  • Reconcile payments to customer accounts and invoices.
  • Research and resolve payment discrepancies and account variances.
Customer Support
  • Respond to customer inquiries regarding invoices, account balances, and payment status.
  • Assist customers with billing questions and payment resolutions while providing excellent service.
Reporting & Documentation
  • Maintain accurate customer account records and collection documentation.
  • Prepare accounts receivable aging reports and collection updates for management.
  • Assist with month-end and year-end closing activities related to accounts receivable.
Compliance & Process Improvement
  • Ensure adherence to company policies, collection procedures, and applicable regulations.
  • Support continuous improvement of accounts receivable processes and workflows.
  • Perform other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
  • Strong attention to detail with excellent accuracy and follow-through.
  • Effective verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Ability to work independently while contributing to a collaborative team environment.
  • Proficiency in Microsoft Office, particularly Excel.
  • Professional and customer-focused approach with the ability to handle difficult conversations.
Education/License/Experience Requirements:
  • High school diploma or equivalent required.
  • Associate degree in Accounting, Finance, or Business preferred.
  • 1–3 years of experience in accounts receivable, collections, billing, payment processing, or a related accounting role preferred.
  • Experience with accounting software or ERP systems (E-Auto experience preferred).

  What We Offer:
   We offer a comprehensive benefits package, including:
  • Medical, dental, and life insurance on your 31st day of employment.
  • Short-term disability.
  • Paid vacation and holidays.
  • Paid volunteer time.
  • 401(k) retirement plan with company match program.
  • Onsite fitness center.
  • Opportunities for professional growth and advancement.

 

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