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Collections Assistant Manager Jobs in Detroit, MI

TRP Laboratories

Operations Support Manager

Troy, MI · On-site

$65K - $75K/yr

Monitor and mitigate bad debt; manage collections. * Assist with month-end financial reporting and analysis, including generating and reconciling reports/scheduled, research transaction and initiate ...

New

J&B Medical

Billing Assistant Manager - DME

Wixom, MI · On-site

$70K - $90K/yr

The Billing Assistant Manager is responsible for maintaining vast amounts of information in the HDMS system that is a resource to all department team members as they handle collections from payers.

ABC Valued Client

Account Manager

Rochester Hills, MI · On-site

... hotel / property assistant manager) * Customer service experience (e.g., customer service representative, customer service associate) * Collections experience (e.g., collector, collections ...

AD Mortgage

Compensation Analyst

Troy, MI

Review and manage Early Loan Payoff (EPO) and Early Payment Default (EPD) fees, collections, and payment plans. * Support month-end close, account reconciliations, financial reporting, and ...

AD Mortgage

Compensation Analyst

Troy, MI · On-site

... and collections. * Assist with monthly account reconciliations. * Support month-end close activities. * Prepare recurring management reports and operational analyses. * Identify opportunities to ...

ACME RESIDENTIAL GROUP

$15 - $20/hr

Rent collections of 95% or greater Other Duties Support the Community Director, Assistant Community Director, and Leasing Manager with daily operations and assigned projects. Represent Acme ...

Skechers

Retail Assistant Store Manager

Shelby, MI · On-site

$18.51/hr

From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand. ABOUT THE ROLE: The Assistant Store Manager position is critical to ...

MULLER, MULLER, RICHMOND, HARMS & MYERS

Be Seen First

Assistant Paralegal

Birmingham, MI · On-site

$48K - $55K/yr

... collections in the Birmingham, Michigan area. We maintain a high-volume, fast-paced professional ... You will work directly with our office manager and attorneys to support our growing practice. Job ...

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All JobsCollections JobsCollections Assistant Manager JobsCollections Assistant Manager Jobs in Detroit, MI

Collections Assistant Manager information

See Detroit, MI salary details

$9

$19

$29

How much do collections assistant manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for collections assistant manager in Detroit, MI is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.84 per hour, depending on experience, location, and employer.

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities near Detroit, MI are hiring for Collections Assistant Manager jobs?

Cities near Detroit, MI with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

Assistant Manager of Collections

Ann Arbor, MI • On-site

University of Michigan Credit Union
Commercial Banking • 51 - 200 employees
Learn more about University of Michigan Credit Unionexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.
The Solutions Assistant Manager assists the manager in leading the Solutions team and providing both an excellent team member and member experience. Coaches and provides team member development opportunities. Assists with managing and monitoring all aspects of the Collection Department, BSA compliance Department and Fraud Departments within the organization. Assist with managing the activities that include delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. Collaborate with Solutions Manager for determination of legal action, settlement and debt workout situations and possible restriction of services related to delinquent accounts. Assist with monitoring and reporting of fraud trends, CTR, SAR, and High Risk transactions and member accounts along with are other function related to these departments.
Why Join The UMCU Team?
  • Work with a high energy and collaborative group of supportive professionals.
  • We are committed to helping you own your career and grow professionally and personally.
  • Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more!
  • Very generous paid time off and a very flexible work environment to help you find just the right work-life balance.
  • Tuition reimbursement and a student loan debt repayment program
  • Our Fidelity 401k program with employer match is one of the most generous you'll find.
  • From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find!
What You'll Be Doing:
  • Assists Solutions manager with leadership responsibilities including but not limited to selection and promotion, retention, recognition, coaching, engagement, direction, performance management, corrective action, compensation, job responsibilities, training and development
  • Assists in planning and managing all aspects of the department. Performs the duties of any department team member when necessary
  • Creates a team environment that facilitates engagement and team member participation
  • Assists manager with training, development and performance of team members
  • Assists with conducting team meetings
  • Assist in serving as the liaison with attorneys, auto repossession agencies, collection agencies and bankruptcy courts and Foreclosure
  • Assists in working directly with third-party mortgage service providers to monitor and resolve delinquent mortgage accounts. With Solutions Manager, evaluates and approves loss mitigation options from third-party loan providers
  • Communicates with other departments of the Credit Union to enhance member service and provide assistance as needed.
  • Reviews, makes recommendations, and implements improvements in Solutions, BSA and fraud areas.
  • Assists with creating, maintaining, and implementing collection, security and fraud, and BSA related procedures and policies.
  • Monitors department performance with metrics, statistics and analysis and recommends adjustments as necessary
  • Prepares statistical and operational reports as needed
  • Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
  • Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities; representing UMCU at events, internal or external meetings/trainings, team building or UMCU events. Onboarding new team members as needed.
  • Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
  • Other duties as assigned
What You’ll Need:
  • Associate's degree or equivalent; or 2 or more years of management experience, is preferred.
  • Minimum of 2 years’ experience in a financial institution is preferred
  • Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Strong verbal and written communication skills
  • Must be a team player and possess a high energy “can do” attitude
Physical Demands/Work Environment:
  • The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
  • While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

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