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Collections Admin Assistant Jobs in Rhode Island

Quest Diagnostics

Phlebotomist II

Warwick, RI · On-site

$18.39/hr

Administer oral solutions according to established training. * Research test/client information and ... Read, understand and comply with departmental policies, protocols and procedures. * Assist with ...

Ocean House Collection

Chef De Partie

Westerly, RI · On-site

$24 - $25/hr

Ocean House Management Chef de Partie A Collection Unlike Any Other The Ocean House Collections ... Assist & supervise the culinary staff of their designated stations in the preparation and plating ...

All JobsCollections Admin JobsCollections Admin Assistant JobsCollections Admin Assistant Jobs in Rhode Island

Collections Admin Assistant information

What is the difference between Collections Admin Assistant vs Collections Specialist?

AspectCollections Admin AssistantCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer administrative certificationsHigh school diploma; some roles may require certifications in collections or finance
Work EnvironmentOffice setting, administrative support in finance or collections departmentsOffice setting, focused on debt recovery and client communication
Employer & IndustryFinancial institutions, healthcare, retail companiesFinancial services, healthcare, retail, and credit companies
Search & Comparison IntentLooking for administrative roles supporting collections teamsSeeking roles focused on debt collection and account management

The Collections Admin Assistant primarily provides administrative support within collections departments, handling paperwork, data entry, and scheduling. In contrast, the Collections Specialist actively manages debt recovery, communicates with clients, and negotiates payment plans. Both roles are essential in the collections process but differ in responsibilities and focus areas.

What are some common challenges a collections admin assistant faces, and how can they be managed?

Collections Admin Assistants often encounter challenges such as managing a high volume of accounts, prioritizing tasks, and dealing with difficult or unresponsive clients. Staying organized with robust tracking systems and clear communication protocols can help manage workload efficiently. Building strong relationships with both internal teams and clients is essential for resolving issues quickly and maintaining a positive work environment. Regular training on negotiation techniques and updates on compliance regulations can also support success in this role.

What does a collections admin assistant do?

A Collections Admin Assistant supports the collections department by handling administrative tasks such as processing payments, maintaining records, preparing correspondence, and assisting with communication between clients and collection agents. They help ensure that overdue accounts are managed efficiently and that all documentation is accurate and up-to-date. Their role is crucial in helping organizations recover outstanding debts while providing excellent customer service.

What are the key skills and qualifications needed to thrive as a collections admin assistant, and why are they important?

To thrive as a Collections Admin Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of accounting or finance, often supported by relevant administrative experience or coursework. Familiarity with collections management software, customer relationship management (CRM) systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a professional demeanor help manage sensitive interactions with clients and internal teams. These skills ensure effective debt recovery processes, accuracy in record-keeping, and positive relationships with stakeholders.
What are popular job titles related to Collections Admin Assistant jobs in Rhode Island? For Collections Admin Assistant jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Collections Admin Assistant jobs in Rhode Island look for? The top searched job categories for Collections Admin Assistant jobs in Rhode Island are:
What cities in Rhode Island are hiring for Collections Admin Assistant jobs? Cities in Rhode Island with the most Collections Admin Assistant job openings:
Collections Admin Assistant jobs near you

Warwick, RI - Admin/Clerical - Community College of Rhode Island - Financial Reporting Manager

RICEFW Technologies, Inc.

Warwick, RI • On-site

Contractor

Posted 4 days ago

Job description

Community College of Rhode Island
Interim Bursar (Temporary)
Location: Rhode Island Warwick, RI
Duration: 4-6-month assignment or until permanent position is filled
Hours: M-F Up to 35 hours per week
Position Summary
The Interim Bursar is responsible for the leadership, administration, and daily operation of the College's student accounts, billing, collections, cashiering, and receivables functions for the Community College of Rhode Island. Reporting directly to the Controller, the Bursar will oversee financial operations supporting the Bursar and OneStop offices, ensure compliance with applicable federal and state regulations, maintain strong internal controls, and provide strategic leadership to maximize operational efficiency, student service, and revenue collection.
Essential Duties and Responsibilities
  • Lead and oversee Bursar Office operations and staff across all campus locations, ensuring effective management of student billing, cashiering, collections, accounts receivable, disbursements, internal controls, and customer service standards.
  • Coordinate, train, and support the financial operations of the OneStop offices, ensuring accurate processing of student financial transactions, consistent application of policies and procedures, and exceptional service to students and stakeholders.
  • Manage student accounts receivable, third-party contracts, agency funding agreements, and collection activities to ensure timely payment and accurate accounting.
  • Oversee all cashiering, payment processing, refunds, payment plans, and related student account transactions.
  • Administer and maintain Bursar-related functions within the College's ERP and payment processing systems, including system testing, configuration, user maintenance, and process improvements.
  • Ensure the accuracy and integrity of student billing, tuition and fee assessments, payment application, refund processing, holds management, ACH and credit card processing, and drop-for-nonpayment activities.
  • Ensure compliance with all applicable federal, state, audit, and regulatory requirements, including FERPA, PCI standards, IRS reporting (1098T) requirements, and institutional policies.
  • Collaborate with Finance, Financial Aid, Enrollment Services, Information Technology, and other departments to support institutional objectives and enhance student service.
  • Communicate effectively with students, parents, faculty, staff, and external constituents regarding student account matters and financial policies.

Required Qualifications
  • Minimum of three (3) years of supervisory or management experience
  • Direct experience in higher education bursar, student accounts, or OneStop operations is required.
  • Demonstrated experience using Banner Student, Banner Accounts Receivable, or a comparable higher education student accounts/ERP system is required.
  • Strong knowledge of accounts receivable management, billing, collections, cashiering, and internal controls.
  • Excellent analytical, organizational, interpersonal, written, and verbal communication skills.
  • Advanced proficiency with Microsoft Excel and working knowledge of Microsoft Office applications.

Preferred Qualifications
  • Bachelor's degree in accounting, Business Administration, Finance, or a related field.
  • Experience with TouchNet, Augusoft, or similar systems.
  • Knowledge of Financial Aid regulations, FERPA, PCI compliance standards, and IRS 1098-T reporting requirements.
  • Experience supporting multi-campus operations.

Ideal Candidate
The ideal candidate is a proven higher education business officer with substantial experience managing student accounts receivable, billing, collections, and cashiering functions within a college or university environment. They will possess strong leadership skills, deep knowledge of Banner or comparable higher education student accounts systems, and the ability to quickly assess operations, strengthen controls, and provide continuity during a temporary assignment.

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