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Collections Account Manager Jobs in Rochester, NH

Casella Waste Systems, Inc.

Division Controller

Portsmouth, NH · On-site

$105K - $143K/yr

Assists in cash collection activities, working with cash applications and collections personnel ... Coordinates with account executives to streamline budget processing. * Managing the accumulation ...

HCA Healthcare

Medical Insurance Collector

Derry, NH · Remote

... management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment ...

HCA Healthcare

Health File Clerk

Portsmouth, NH · On-site

... management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment ...

Sanel NAPA Auto Parts

Outside Sales

Derry, NH · On-site

Build and manage relationships with new and existing customers * Prospect and develop new business ... Partner with store teams to support customer success * Assist with collections on past-due accounts ...

Sanel NAPA Auto Parts

Outside Sales

Raymond, NH · On-site

Build and manage relationships with new and existing customers * Prospect and develop new business ... Partner with store teams to support customer success * Assist with collections on past-due accounts ...

Sanel NAPA Auto Parts

Outside Sales

Exeter, NH · On-site

Build and manage relationships with new and existing customers * Prospect and develop new business ... Partner with store teams to support customer success * Assist with collections on past-due accounts ...

SigSauer

Financial Analyst I

Portsmouth, NH

... management skills. They will be able to work with large sets of complex data, and possess basic ... Collaborate with Cash Application Specialists, Credit & Collections and the Accounts Receivable ...

Sig Sauer

Financial Analyst I

Newington, NH · On-site

... management skills. They will be able to work with large sets of complex data, and possess basic ... Collaborate with Cash Application Specialists, Credit & Collections and the Accounts Receivable ...

SIG Sauer

Financial Analyst I

Newington, NH · On-site

... management skills. They will be able to work with large sets of complex data, and possess basic ... Collaborate with Cash Application Specialists, Credit & Collections and the Accounts Receivable ...

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Collections Account Manager information

See Rochester, NH salary details

$28.9K

$64.4K

$103.7K

How much do collections account manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for collections account manager in Rochester, NH is $64,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $76,800.00 per year, depending on experience, location, and employer.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

What are the key skills and qualifications needed to thrive as a Collections Account Manager, and why are they important?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

What are Collections Account Managers?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

How does a Collections Account Manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.
Collections Account Manager jobs near you

Customer Service Rep

P Gagnon and Son, Inc.

South Berwick, ME • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Rep

Job Category: Customer Service

Location: South Berwick, ME 03908, USA

Description

Every interaction a customer has with P. Gagnon & Son (an EDP company) shapes how reliable, responsive, and trustworthy we feel as their propane provider. In this role, you'll be the person who turns everyday service moments calls, questions, fixes into long-term customer relationships that keep homes warm, businesses running, and communities powered. What you do directly supports customer retention, smooth operations, and growth across our service areas.

You'll work at the center of customer communication and internal coordination, partnering closely with your General Manager, Service Center, and delivery teams to make sure customers get what they need, accurately and on time.

  • Handle inbound and outbound customer calls with clear, respectful, solution-focused communication
  • Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed
  • Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances
  • Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts
  • Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting)
  • Depending on location, assist with accounts payable processing and other office operations

What success looks like after 90 days: You're confidently handling customer calls end-to-end, proactively identifying issues before they escalate, supporting retention efforts, and keeping customer and routing records accurate with minimal oversight.

  • Learn EDP's customer systems, routing processes, and service workflows through hands-on training
  • Begin handling inbound customer calls independently, with guidance on more complex issues
  • Partner with the General Manager to understand customer retention goals and current challenges
  • Support daily route paperwork, documentation, and customer account updates to maintain clean, accurate records

Must Have

  • High school diploma, GED, or equivalent experience
  • 1–2 years of professional customer service experience
  • Comfort handling phone-based conversations with customers about service, billing, and scheduling
  • Ability to track details accurately across multiple systems and documents
  • Reliable attendance and the ability to follow established processes

Nice to Have

  • Experience in utilities, energy, logistics, or service-based industries
  • Familiarity with billing systems, route management, or customer account maintenance
  • Experience supporting retention, collections, or outbound calling campaigns
  • Prior administrative or office operations experience
  • Exposure to accounts payable or basic finance processes

What We Offer

Pay- $22-$26 per hour, depending on experience

In addition to competitive wages, we offer a comprehensive benefits package designed to support your physical, financial, and personal well-being:

  • Medical, dental, and vision insurance options
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • 401(k) with company match
  • Tuition reimbursement
  • Employee Assistance Program (EAP)
  • Voluntary life, AD&D, and short-term disability coverage
  • Paid holidays and time off
  • $50,000 basic life/AD&D and long-term disability at no cost
  • Propane discount

We're a growing company with deep roots in local communities, and we take pride in doing right by our customers and each other. People here are practical, supportive, and straightforward, we work hard, help when things get busy, and value trust over hierarchy.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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