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Collections Account Manager Jobs in Rochester, NH

aan

Customer Accounts Manager

Concord, NH · On-site

$15.50 - $16.25/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Aaron's

Customer Accounts Manager

Somersworth, NH · On-site

$15 - $15.75/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Aaron's

Customer Accounts Manager

Concord, NH · On-site

$15.50 - $16.25/hr

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.

Vapotherm

Accounts Receivable Manager

Exeter, NH · On-site

$90 - $120/hr

Oversee the end to end order to cash process, including invoicing, cash application, collections, customer account maintenance, and credit management * Develop and execute collection strategies to ...

The CCS Companies

Be Seen First

Commercial Collections Representative

Portsmouth, NH · On-site

$54K - $66K/yr

The Commercial Collector position will be responsible for managing 400+ accounts related to ... Prior collections experience is required. * Strong interpersonal and verbal communications skills.

The CCS Companies

Be Seen First

Commercial Collections Representative

Portsmouth, NH · On-site

$54K - $66K/yr

The Commercial Collector position will be responsible for managing 400+ accounts related to ... Prior collections experience is required. * Strong interpersonal and verbal communications skills.

Planet Fitness

Manager, Payments Strategy

Hampton, NH · On-site

Collections Improvement * Design and manage multi-channel dunning strategies (email, SMS, in-app ... Knowledge of fraud-prevention tools, bank account verification methods, and authentication ...

Rent-A-Center

Assistant Manager - Credit

Rochester, NH · On-site

$20.50 - $21/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

Rent-A-Center

Assistant Manager - Credit

Rochester, NH · On-site

$20.50 - $21/hr

A day in the life of a Credit Assistant Manager: - Credit and Collections: Positively impact growth and revenue through communicating with customers and collecting on accounts on a daily basis ...

EOS Hospitality

Accounting Manager

Kennebunk, ME · On-site

$25K/mo

Manage the accounts receivable function, including billing, the city ledger, group and event invoicing, collections, and aging follow-up. * Monitor cash position, credit policy, and vendor and guest ...

EOS Hospitality

Accounting Manager

Kennebunk, ME · On-site

$85K - $100K/hr

Manage the accounts receivable function, including billing, the city ledger, group and event invoicing, collections, and aging follow-up. * Monitor cash position, credit policy, and vendor and guest ...

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Showing results 21-40

All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Rochester, NH

Collections Account Manager information

See Rochester, NH salary details

$28.9K

$64.4K

$103.7K

How much do collections account manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for collections account manager in Rochester, NH is $64,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $76,800.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Rochester, NH?

For Collections Account Manager jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Rochester, NH look for?

The top searched job categories for Collections Account Manager jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Collections Account Manager jobs?

Cities near Rochester, NH with the most Collections Account Manager job openings:

Collections Account Manager jobs near you

Customer Accounts Manager

aan

Concord, NH • On-site

$15.50 - $16.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Customer Accounts Manager

The salary range for this role is $15.50 to $16.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
Skills for Success
Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work

  • Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
  • Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
  • Second up to the General Manager
  • Build authentic customer relationships to support customers in their ownership goals and drive sales
  • Manage the collections process by counseling customers to gain timely lease/merchandise renewals
  • Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
  • Contact customers who have not renewed merchandise agreements
  • Maintain customers contact over the phone and through home visits
  • Update customers information and maintain accuracy
  • Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
  • Clean and certify merchandise in the cleaning station for all merchandise personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any other reasonable duties requested by management

Requirements

  • United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.   
  • Must meet DOT requirements to obtain certification in required states (United States)
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of college or two years of previous management experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aaron’s Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

Aaron’s Total Rewards 

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: 

  • Paid time off, including vacation days, sick days, and holidays  
  • Medical, dental and vision insurance  
  • 401(k) plan with contribution matching 

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

**Benefits vary based on FT and PT employment status.

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