Collections Account Manager Jobs in Baltimore, MD

Kforce has a client that is seeking an Accounts Receivable/Collections in Baltimore, MD. Overview: We are seeking a Client Accounts and Collections Specialist to manage customer accounts, collections activities, account reconciliations, and billing-related issue resolution. This role serves as a key point of contact for clients and internal stakeholders, ensuring timely payment collection, accurate account records, and strong customer relationships. The ideal candidate is analytical, customer-focused, and experienced in accounts receivable and collections operations. Key Responsibilities: Manage the collections process for an assigned portfolio of customer accounts Monitor aging reports and follow up on outstanding balances Research and resolve billing discrepancies, payment issues, and account concerns Perform account reconciliations and maintain accurate customer account records Communicate with customers regarding payment status and account inquiries Negotiate payment arrangements and support dispute resolution efforts Partner with Billing, Finance, Operations, and other internal teams to resolve account issues Prepare collections reports, account status updates, and performance metrics Identify collection risks and escalate concerns when appropriate Support process improvement initiatives and maintain compliance with company policies and procedures Requirements: Associate degree or equivalent experience 2+ years of collections, accounts receivable, billing, or related experience Strong Microsoft Excel skills Excellent communication and customer service abilities Strong analytical and problem-solving skills Ability to manage multiple priorities and deadlines Strong attention to detail and organizational skills Preferred Qualifications: Bachelor's degree in Accounting, Finance, Business, or related field SAP or ERP system experience Experience working in high-volume collections or accounts receivable environments Experience supporting large customer portfolios Key Skills: Accounts Receivable Collections Account Reconciliations Customer Account Management Billing Resolution SAP/ERP Systems Microsoft Excel Cash Collections Dispute Resolution Customer Service Reporting & Analytics Problem Solving Communication Skills Process Improvement The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.