Collections Account Manager Jobs in Baltimore, MD

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth.

Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people—and when our team thrives, our residents do too.

We believe in rewarding our team with benefits that support both personal and professional well-being:

• Generous Paid Time Off (PTO)

• 401(k) with Company Matching

• Comprehensive Health, Dental, and Vision Insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Life Insurance & Parental Leave

• Employee Assistance Program (EAP)

• Relocation Assistance

• Professional Development & Advancement Opportunities

• Supportive, Fun, and Flexible Work Environment

• Access to an Unmatched Company Culture that values individuality and innovation

CLS Living is seeking a dynamic Account Manager to join our passionate and performance-driven team. This is an excellent opportunity for an experienced Leasing Agent who is ready to take the next step and gain broader exposure to all aspects of property management. The Account Manager plays a key role in supporting property operations, leasing success, financial performance, and resident satisfaction.

Leadership & Team Support

• Support the General Manager in building a high-performing, motivated, and professional team.
• Contribute to a positive, collaborative office environment that delivers exceptional customer service to prospects and residents.
• Help implement and improve systems, procedures, and standards to enhance operational efficiency and reduce expenses.
• Maintain open and effective communication with the General Manager to support smooth property operations.
• Assist with any additional duties as needed to support the team and property success.

• Support efforts to build and maintain strong relationships with the school, community organizations, and local businesses.

• Participate in local outreach efforts, including on-campus and community events, to boost awareness and leasing performance.

• Collaborate with the Leasing Manager and team to ensure all marketing opportunities are fully leveraged.

• Assist in keeping all marketing materials, websites, and listings accurate, professional, and up to date.

• Maintain property occupancy at or above 99% and ensure collections are at or above 98% of potential income.

• Support NOI goals through diligent cost control, income generation efforts, and strong budget oversight.

• Oversee collections and ensure delinquencies remain below 2% of total income.

• Maintain accurate resident ledgers and ensure all financial transactions are correctly reflected in property management software (e.g., Entrata).

• Process leases, perform regular audits, and manage vendor payments and accounts payable to ensure accurate billing and property compliance.

• Provide first-class service to residents, prospects, parents, and community partners.

• Promote a welcoming, professional office environment that reflects the CL&S brand and values.

• Actively network with university officials, student organizations, and local stakeholders to strengthen community partnerships.

• Support the leasing team in showing and leasing apartments.

• Help the team stay informed on market trends and competitors to maintain an edge in the local market.

The activities listed above may not be all inclusive.

We’re looking for someone who thrives in a fast-paced, hands-on environment and who sees every challenge as an opportunity to improve the resident experience. The ideal candidate will:

• Be a passionate mentor and team builder, invested in the growth and development of others.

• Act as an ambassador of the Campus Life & Style culture, bringing energy, pride, and leadership to the community.

• Have a personal drive to excel, grow within the company, and take ownership of their role.

• Possess an entrepreneurial spirit, always looking for innovative ways to enhance operations, resident satisfaction, and property performance.

• Demonstrate a solutions-first mindset, handling challenges with professionalism and integrity.

Qualifications:

• Bachelor’s degree preferred; or 2–4 years of experience in student housing or a similar property management setting; or an equivalent combination of education and experience.

• Strong accounting skills and comfort with financial software.

• Proficiency in property management platforms (Entrata preferred) and Microsoft Office Suite.

• Working knowledge of Fair Housing regulations and industry best practices.

CLS Living  is very proud to be recognized as a certified Great Places to Work company. 

CLS Living LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.