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Collection Jobs in Arkansas (NOW HIRING)

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Simmons Bank

Collection Specialist II

Little Rock, AR

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Simmons Bank

Collection Specialist II

Little Rock, AR

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

Simmons Bank

Collection Specialist II

Little Rock, AR · On-site

$17.75 - $24/hr

The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.

RetailData

Data Collection Representative

Marshall, AR · On-site

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles. Equal Employment Opportunity ...

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Collection information

See Arkansas salary details

$8

$16

$25

How much do collection jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for collection in Arkansas is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Arkansas?

The most popular types of Collection jobs in Arkansas are:

What are popular job titles related to Collection jobs in Arkansas?

For Collection jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Arkansas look for?

The top searched job categories for Collection jobs in Arkansas are:

What cities in Arkansas are hiring for Collection jobs?

Cities in Arkansas with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Arkansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,459 per year, or $16.6 per hour.

Collection Specialist II

Simmons Bank

Little Rock, AR • On-site

$17.75 - $24/hr

Full-time

Posted 19 days ago

Simmons Bank rating

8.0

Company rating: 8.0 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

71st of 173 rated banks

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Collection Specialist II assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to setup payment arrangements or settlements.
Essential Duties and Responsibilities
  • Manages outbound and inbound calls to resolve delinquent non-real estate and/or real estate accounts and determine reason for delinquency
  • Processes, distribute, and posts consumer loan payments
  • Completes file maintenance on consumer loans.
  • Processes telephone payments to corporate office for reconciliation.
  • Counsels customers concerning financial obligations and offer suggestions and alternatives.
  • Logs accurate notes of account status and collection efforts in the bank's system of record.
  • May be required to work hours outside of the typical 8-5 workday for collection efforts.
  • Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
  • Perform other duties and responsibilities as assigned, including, but not limited to, training new associates and managing Consumer Collections general inbox

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to read, analyze and interpret financial report and/or legal documents.
    • Ability to write simple correspondence.

Education and/or Experience
  • HS Diploma/GED
  • 3-5 years collections experience required and/or ability to perform Essential Duties and Responsibilities

Specialized Training
  • None

Computer Skills
  • MS Word, Outlook, Excel, Jack Henry Platform

Certificates, Licenses, Registrations
  • None

Other Qualifications (including physical requirements)
  • Must possess excellent telephone and customer service skills.
  • Must have good oral and written communication skills.
  • Must be proficient in Microsoft Office products.
  • Must maintain punctual and regular attendance.
  • Must present a friendly, professional image and conduct.

Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Skills Training:
  • Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

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