Collection Manager Jobs in Santa Clara, UT (NOW HIRING)

Black Desert Resort is an ultra-premium destination resort in Southern Utah offering elevated accommodations, signature dining, championship golf, wellness experiences, recreation, group events, weddings, and large-scale hospitality experiences. The Finance team supports resort operations by ensuring accurate financial reporting, strong internal controls, timely billing, efficient collections, and responsible management of property receivables.

The Accounts Receivable Manager plays a key role in protecting cash flow, supporting group and event business, improving billing accuracy, and ensuring receivables are collected in a timely and professional manner.

Job Summary

The Accounts Receivable Manager is responsible for leading the accounts receivable function for Black Desert Resort. This position oversees billing, collections, aging management, open folios, group and event billing, owner and ownership billing, bad debt processes, and accounts receivable reporting.

The Accounts Receivable Manager partners closely with Finance, Sales, Conference Services, Food & Beverage, Rooms, Club, Ownership, and operational leaders to ensure accurate billing, timely collections, reduced billing cycle times, and strong communication with clients and internal stakeholders. This role is responsible for minimizing aged receivables, maximizing cash collections, improving collection efficiencies, and supporting the property’s sales and convention business through accurate and timely billing practices.

The ideal candidate is detail-oriented, analytical, organized, and able to balance strong collection efforts with professionalism, guest service, and business partnership.

Job Specifications

Onsite: Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Salary: $70,000 - $75,000/year plus incentive bonus.  This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors, including experience, leadership background, operational scope, and business needs.

Why Join Us: 

• Financial Impact: Play a key role in protecting cash flow, improving collections, and supporting the financial health of the resort.
• Business Partnership: Work closely with Sales, Conference Services, Club, Ownership, and resort leadership to support complex billing and collection needs.
• Comprehensive Benefits: Health insurance, 401(k) with company match, flexible time off, employee dining room, resort discounts, wellness programs, and employee hotel stay program.

Key Responsibilities including but not limited to:

• Lead the daily accounts receivable function for Black Desert Resort.
• Minimize aged receivables through proactive follow-up, clear communication, and consistent collection practices.
• Maximize cash collections while supporting the property’s sales, group, convention, and event business.
• Ensure accurate and timely billing for groups, events, meetings, weddings, banquets, and other contracted business.
• Review group and event billing for accuracy, including master accounts, deposits, payments, adjustments, concessions, attrition, cancellation charges, tax, service charges, and supporting documentation.
• Partner with Sales, Conference Services, Banquets, Food & Beverage, Rooms, and Finance to resolve billing questions before invoices are sent to clients.
• Improve and reduce billing cycle times by identifying process delays, improving communication, and streamlining internal workflows.
• Improve efficiencies in collections by developing consistent follow-up processes, tracking methods, escalation steps, and documentation standards.
• Enhance and automate accounts receivable reporting, including AR aging reports, open folio reports, collection status reports, billing cycle reports, and other financial tracking tools.
• Monitor open folios and ensure timely follow-up, resolution, billing, and collection.
• Reconcile billing to Club for owner-related charges, member activity, and related receivable activity.
• Reconcile ownership and REEF billings and collections, ensuring accurate documentation, billing support, and payment tracking.
• Review and maintain accurate customer accounts, contact information, payment terms, billing instructions, and collection notes.
• Apply payments accurately and partner with Finance team members to resolve unapplied cash, short payments, disputed balances, and credit balances.
• Research and resolve billing disputes, payment discrepancies, unapplied payments, and client questions in a timely and professional manner.
• Prepare regular collection updates for Finance leadership and operational stakeholders.
• Identify high-risk accounts and escalate concerns to the Director of Finance as appropriate.
• Handle and facilitate bad debt collections with third-party collection agencies when internal collection efforts have been exhausted.
• Maintain accurate documentation for bad debt accounts, collection history, agency referrals, write-off support, and recovery activity.
• Support month-end close by ensuring accounts receivable balances, aging reports, open folios, and billing activity are reviewed and accurate.
• Assist with audits, internal control reviews, account reconciliations, and supporting documentation requests.
• Maintain strong internal controls over billing, adjustments, write-offs, payment application, and collection activity.
• Protect confidential financial, guest, client, ownership, and company information.
• Uphold Black Desert Resort’s financial standards, service expectations, and professional communication standards.
• Perform other duties as assigned.

Preferred Qualifications and Skills: 

• Minimum of 3 to 5 years of accounts receivable, billing, collections, accounting, or finance experience preferred.
• Hospitality, resort, hotel, convention, group billing, or club accounting experience strongly preferred.
• Previous supervisory or management experience preferred.
• Strong understanding of accounts receivable aging, collections, payment application, billing controls, and account reconciliation.
• Experience with group, event, banquet, convention, or master account billing preferred.
• Strong Excel skills and ability to create, analyze, and improve reporting.
• Experience with property management systems, accounting systems, billing systems, or financial reporting platforms preferred.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate professionally with clients, guests, ownership representatives, sales leaders, operational teams, and executive leadership.
• Ability to manage sensitive collection conversations with professionalism, tact, and business judgment.
• High attention to detail and accuracy.
• Ability to prioritize multiple deadlines, billing needs, collection efforts, and reporting requirements.
• Strong follow-through and ability to work independently.
• Ability to maintain confidentiality and handle sensitive financial information appropriately.