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Collection Director Jobs in Ohio (NOW HIRING)

Sylvan Learning

Center Director

Holland, OH · On-site

$40K - $55K/yr

Center Director: Toledo - Holland GENERAL SUMMARY The Center Director is responsible for managing ... collection; Recommends and implements interventions to improve performance * Selects, develops ...

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Collection Director information

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Ohio?

The most popular types of Collection jobs in Ohio are:

What cities in Ohio are hiring for Collection Director jobs?

Cities in Ohio with the most Collection Director job openings:

Infographic showing various Collection Director job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 85% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Center Director

Holland, OH • On-site

Sylvan Learning
Document Preparation and Secretarial Services • 1 - 10 employees
Learn more about Sylvan Learningexternal

$40K - $55K/yr

Full-time

Re-posted 20 days ago

Sylvan Learning rating

4.5

Company rating: 4.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Center Director: Toledo - Holland
GENERAL SUMMARY
The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center. The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs. He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.
ESSENTIAL JOB FUNCTIONS
  • Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
  • Manages the day-to-day operation of the Center
  • Meets sales and expense financial targets
  • Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
  • Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
  • Reviews all corporate communication and ensures communications flow to the Center's staff
  • Supports Director of Education with ensuring good instructional management
  • Confers with customers at each stage of the customer life-cycle; Directs the sales and service process throughout the customer life-cycle to keep customers enrolled
  • Promotes financing options that meet the customer's needs and manages the application/closing process
  • Manages marketing and sales activities to drive new enrollments
  • Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
  • Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
  • Ensures the professional appearance of the Center according to Sylvan standards
  • Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED
  • Four year degree required
  • A minimum of three years of customer service experience; Retail sales experience preferred
  • Experience using Microsoft Office and other standard business applications used by the Center, including current social media tools
  • Experience using Microsoft Word and other standard business applications used by the Center
  • Knowledge of general office equipment such as copiers, printers, and office phones
  • Experience using social media (Facebook, Twitter, etc.) preferred
  • Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED
  • Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
  • Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
  • Proven sales skills with a strong sense of urgency
  • Proven ability to supervise, coach, and develop Center staff
  • Strong presentation skills for small group opportunities
  • Ability to track and interpret business metrics and financial statements
  • Strong analytical and problem solving skills
  • Strong word processing, data entry, and other administrative skills
  • Strong organizational skills; Proven ability to manage multiple tasks and be flexible
  • Proven ability to communicate effectively in writing; Ability to proofread and edit copy
  • Ability to work collaboratively; Strong team player
  • Ability to work a flexible schedule, including evenings and weekends
  • Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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