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Collection Director Jobs in Ohio (NOW HIRING)

Lawrence Law Office

Client Services Director

Columbus, OH · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

We currently are seeking a Client Services Director to join our dedicated team. As a Client ... collection. Your strong organizational skills and attention to detail will be essential in ...

New

Lawrence Law Office

Client Services Director

Columbus, OH · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

We currently are seeking a Client Services Director to join our dedicated team. As a Client ... collection. Your strong organizational skills and attention to detail will be essential in ...

Mcadamhs

Executive Director

Dayton, OH · On-site

$135.90 - $166.10/hr

Position Title Executive Director Reports To Board of Directors FLSA Status Unclassified / Exempt ... Improve data collection, analysis, and reporting capabilities. * Ensure compliance with evolving ...

Franchise Location

Director of Housekeeping

Cleveland, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in ...

Marriott

Director of Housekeeping

Cleveland, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in ...

Marriott International

Director of Housekeeping

Cleveland, OH · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in ...

Lifepoint Health

Uses data collection, analysis, and trending to assess performance; focuses on process and systems ... Direct, facilitate, and report on all aspects of risk management and patient safety. * Investigate ...

ACCEL Schools

Director of Academics

Dayton, OH · On-site

$65K - $70K/yr

About the Team ACCEL Schools is seeking a highly motivated Director of Academics in Dayton, Ohio ... Using multiple sources of data collection to analyze barriers to student achievement and to access ...

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All JobsCollection JobsCollection Director JobsCollection Director Jobs in Ohio

Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the most commonly searched types of Collection jobs in Ohio?

The most popular types of Collection jobs in Ohio are:

What cities in Ohio are hiring for Collection Director jobs?

Cities in Ohio with the most Collection Director job openings:

Collection Director jobs near you
Infographic showing various Collection Director job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

A/R Financial Counselor, Collections

Orthopedic One

Westerville, OH • On-site

$19.75 - $25/hr

Other

Re-posted 22 days ago

Orthopedic One rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

  • POSITION SUMMARY
    • This position is responsible for communicating patient financial liability, establishing payment plans, and processing delinquent patient accounts to external collection agencies.
  • RESPONSIBILITIES AND ACCOUNTABILITIES
    • Responsibilities/Accountabilities:
      • Communicates with patients, face-to-face or by telephone, collecting on patient financial liability.
      • Process patient accounts promptly and efficiently to reduce receivables and bad debts.
      • Monitors payment plans for adherence to defined payment plan guidelines.
      • Reviews patient account ledgers and contacts responsible parties to collect monies on delinquent accounts
      • Participate in automated telephone work queue collecting on past due balances.
      • Places delinquent accounts with collection agency
      • Consults with patients regarding their financial responsibility, current benefits, and limitations on coverage for their plan product and payment options.
      • Review and process bankruptcy paperwork and deceased patient accounts.
      • Process patient accounts promptly and efficiently to reduce receivables and bad debts.
      • Process returned mail, making outgoing phone call, verifying demographics for update and/or placing account with external collection agency as appropriate.
      • Performs other duties as assigned by the supervisor.
    • Customer Service and Communications:
      • Communicates with patients, insurance carriers and other outside entities in a professional manner. Identifies solutions and responds professionally to patient concerns, i.e., pleasant tone of voice, courteous language, etc. Uses appropriate grammar and demonstrates tact and diplomacy in patient interactions, by phone and in person.
      • Diffuses negative situations with patients and maintains a pleasant and professional tone during stressful circumstances and heavy workload.
      • Communicates with staff members in a professional, pleasant manner; Shares information relevant to work, no gossiping or disparaging remarks, accepts work without complaint or provides reasons why assignment is unmanageable, asks and answers questions related to improving department performance
  • TEAMWORK
    • Teamwork:
      • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
      • Works cooperatively and refrains from participating in negative conversations.
      • Shares knowledge and insights with co-workers in a constructive manner.
      • Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
      • Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
  • POLICIES AND PROCEDURES
    • Policies and Procedures
      • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
      • Provides assistance and support to leadership in implementing policies and procedures as necessary.
      • Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
  • QUALIFICATIONS
    • Education, Experience, Certification and Licensure Requirements:
      • High school diploma/GED required. Some postsecondary education preferred. At least 2 years of previous A/R experience or billing/collections experience in a medical office setting required. Experience in healthcare patient accounting, managed care, or case management preferred.

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