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Collection Director Jobs in Missouri (NOW HIRING)

Inside Information, Inc.

Research Director

Smithville, MO · On-site

$60K - $80K/hr

The Research Director leads Inside Information's research strategy, ensuring the effective collection, analysis, and application of insights to drive client success and company growth. This role ...

Washington University of St. Louis

Evaluates direct-report staff assigned to the program. * Develops role definitions, staffing plans ... Leads development of protocols, consent workflows, data collection processes, biospecimen and ...

City of Maryville (MO)

Finance Director

Maryville, MO · On-site

$113K - $153K/yr

Direct and approve accounts payable, payroll processing, and water/sewer utility billing and collection functions. Review payroll records for accuracy. Manage city debt activities including issuance ...

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Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.
What are the most commonly searched types of Collection jobs in Missouri? The most popular types of Collection jobs in Missouri are:
What cities in Missouri are hiring for Collection Director jobs? Cities in Missouri with the most Collection Director job openings:
Collection Director jobs near you
Infographic showing various Collection Director job openings in Missouri as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.
Food Waste Collection Manager

Food Waste Collection Manager

St. Louis Composting

Saint Louis, MO • On-site

Full-time

Posted 26 days ago

Job description

Position Summary
The Food Waste Collection Manager is responsible for planning, directing, and overseeing all daily food waste collection operations to ensure safe, efficient, compliant, and cost-effective service delivery. This position manages drivers while ensuring customers receive reliable collection services. The manager continuously evaluates operational performance through data analysis and implements process improvements that increase productivity, reduce operating costs, and support the company's environmental sustainability goals.
The role requires strong leadership, logistics management, customer service, regulatory compliance, and financial management skills. The Food Waste Route Collection Manager serves as the primary operational leader responsible for meeting collection targets, maintaining fleet efficiency, and ensuring employee safety.
Essential Duties and Responsibilities
Operations Management
  • Direct all daily collection activities for commercial food waste routes.
  • Develop, assign, and adjust collection routes to maximize productivity and minimize travel time.
  • Coordinate daily dispatch activities and respond to service disruptions.
  • Monitor route completion throughout each shift using GPS and route management software.
  • Implement contingency plans for vehicle breakdowns, staffing shortages, weather events, and emergency situations.

Route Planning and Optimization
  • Design efficient collection routes using route optimization software.
  • Balance workloads among drivers.
  • Optimize vehicle utilization and minimize overtime.
  • Analyze route density, customer growth, and service frequency.
  • Evaluate stop times and collection productivity.
  • Coordinate seasonal route adjustments.
  • Develop startup routes for new customers.

Staff Leadership and Supervision
  • Recruit, interview, hire, and onboard drivers.
  • Conduct employee performance evaluations.
  • Establish performance expectations and accountability measures.
  • Coach employees to improve productivity and customer service.
  • Administer disciplinary action when necessary.
  • Promote teamwork and a positive workplace culture.
  • Conduct regular safety meetings and operational briefings.
  • Recognize outstanding employee performance.

Fleet Management
  • Coordinate preventive maintenance schedules.
  • Ensure compliance with inspection requirements.
  • Review daily vehicle inspection reports.
  • Coordinate emergency repairs.
  • Work with maintenance personnel to minimize downtime and schedule repairs.
  • Ensure proper sanitation of food waste collection vehicles.

Safety Management
  • Ensure compliance with OSHA, DOT, FMCSA, and local regulations.
  • Investigate accidents and incidents.
  • Implement corrective actions.
  • Perform ride-alongs and field observations.
  • Ensure drivers complete pre-trip and post-trip inspections.
  • Ensure proper use of PPE.
  • Promote a safety-first culture throughout operations.

Environmental Compliance
  • Coordinate with composting facilities.
  • Ensure proper handling of organic materials.
  • Monitor contamination rates.

Customer Service
  • Resolve customer complaints promptly.
  • Investigate missed collections.
  • Coordinate special pickups.
  • Collaborate with the sales team during customer onboarding.

Financial Management
  • Manage fuel expenditures.
  • Control overtime expenses.
  • Review vendor invoices.
  • Analyze operational costs.
  • Monitor profitability by route.
  • Assist with capital equipment planning.

Reporting and Administration
  • Maintain operational records.
  • Prepare productivity reports.
  • Analyze driver performance.
  • Monitor attendance.
  • Review payroll information.
  • Maintain training records.

Minimum Qualifications
  • High school diploma or GED required.
  • Bachelor's degree in Logistics, Transportation, Business Administration, Environmental Management, or a related field preferred.
  • Five or more years of transportation, logistics, waste management, recycling, or fleet operations experience.
  • Three or more years of supervisory or management experience.
  • Experience managing employees in a fast-paced operational environment.
  • Knowledge of fleet management software.
  • Strong computer proficiency with Microsoft Office.
  • Valid driver's license.
  • CDL preferred but not required.

Physical Requirements
  • Ability to work in office and field environments.
  • Ability to walk collection sites and vehicle yards.
  • Lift up to 50 pounds occasionally.
  • Ability to climb into commercial vehicles when necessary.
  • Exposure to outdoor weather conditions.
  • Exposure to odors associated with organic waste collection.
  • Ability to respond to emergencies outside normal business hours.

Working Conditions
  • Office environment combined with field operations.
  • Early morning start times.
  • Weekend and holiday coverage as required.
  • Emergency response during severe weather and operational disruptions.

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