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Collection Director Jobs in Indiana (NOW HIRING)

Priority Life Care

Executive Director

Mishawaka, IN

EXECUTIVE DIRECTOR: Plan, direct and coordinate the overall operation of the facility, both ... Ensure that all possible efforts are being made to assist and facilitate billing and collection of ...

Indy Reads

Academic Operations Director

Indianapolis, IN · On-site

$50K - $60K/yr

The Director will also serve as the team lead for student enrollment, placement in our classrooms ... data collection * Collaborate with the Community Engagement & Volunteer Coordinator and VPCI to ...

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Collection Director information

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What does a Collection Director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

What are the key skills and qualifications needed to thrive as a Collection Director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

How does a Collection Director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.
What are the most commonly searched types of Collection jobs in Indiana? The most popular types of Collection jobs in Indiana are:
Collection Director jobs near you
Dir Physician Practices (BMG)

Dir Physician Practices (BMG)

Beacon Health System

South Bend, IN • On-site

Full-time

Posted 17 days ago

Beacon Health System rating

6.6

Company rating: 6.6 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

561st of 875 rated healthcare providers

Job description

Reports to an Executive Director. Is responsible for planning, directing, and managing the business operations and activities of a medical group division and other practice sites and functions under the supervision of an Executive Director (BMG). Supervises site Practice Managers. Also responsible for various assigned projects that may impact operations across the entire BMG division.
MISSION, VALUES and SERVICE GOALS
  • MISSION: We deliver outstanding care, inspire health, and connect with heart.
  • VALUES: Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, directs, and manages the business operation and activities of a division of the medical group in accordance with BMG goals and objectives by:
  • Overseeing the establishing and implementing of goals, objectives, policies, procedures and systems to achieve efficient clinic operation and maximum service to ensure quality patient care to patients; analyzing and recommending changes in systems, procedures, and policies to improve workflow and efficiencies.
  • Developing, revising, and promoting, as needed, objectives of the site(s) which are in line with overall objectives of BMG annual goals.
  • Providing BMG Administration financial and statistical information necessary to make informed decisions regarding the operation of the Group and site(s).
  • Participating in the development and implementation of plans and budgets; monitoring and controlling facility expenditures within budget. Collaboration will be required with other management staff of sites to ensure efficient and cost-effective operations.
  • Monitoring fees and reimbursement for services and assisting in revising and implementing changes.
  • Overseeing appropriate compliance of insurance and billing procedures, including correct CPT & ICD-9 & 10 coding, coordination of managed care compliance, collection of appropriate fees and past due accounts, and verification of appropriate demographic and billing information.
  • Ensuring compliance with regulatory agencies governing healthcare delivery.
  • Developing and maintaining effective relationships with BHS support departments (i.e., Human Resources, Information Systems, Purchasing, Finance, etc.).
  • Working closely with and supporting physicians in division to ensure that operations effective and Medical Group site(s) are managed appropriately.
  • Reviewing patient satisfaction surveys with physicians and site Practice Managers.
  • Leading management forum meetings and participating in CQI team projects and other meetings as requested by Executive Director.

Performs Director duties by:
  • Coordinating activities of site managers and delegating responsibilities to appropriate personnel.
  • Ensuring adherence to BMG policies and procedures by personnel under Director's supervision.
  • Maintaining overall responsibility for operations of assigned sites.
  • Encouraging and following proper channels of communication to report problems or suggested changes and implementing as necessary.
  • Maintaining a safe, clean, comfortable and quiet environment for patients and personnel; monitoring physical property and overseeing maintenance as necessary.
  • Ensuring that adequate supplies and equipment necessary for patient care are provided, overseeing purchasing and payables of all equipment and supplies.
  • Conducting division meetings to keep personnel informed of directives, policies, and procedures.
  • Being responsible for the selection and termination of employees under supervision of the Director. Evaluating the performance of staff being supervised and preparing and administering disciplinary actions, as needed.
  • Assisting in the development of the staff being supervised through orientation, unit in-service programs, personal instruction, etc.
  • Effectively communicating benefit programs, personnel policies and practices, and ensuring consistent application of established wage/salary practices.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of BMG by:
  • Keeping abreast of current knowledge of the clinical process, current developments, procedures and techniques in clinical and patient care, and an awareness of governmental, economic and legal factors.
  • Attending and participating in related seminars and other professional development activities.
  • Maintaining membership in related professional organizations as approved and directed by Executive Director.
  • Encouraging integration of the Group and site(s) with the community through effective communication and public relation programs.
  • Monitoring community needs regarding health care and reporting to Executive Director as appropriate.
  • Coordinating efforts in areas of physician recruitment and new physician orientation.
  • Completing other job-related assignments and special projects as directed.

Leadership Competencies
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license/certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

Education and Experience
  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of bachelor's degree in business, healthcare or a related field. Previous healthcare management experience required, preferably in a physician practice. Experience with project management and process improvement preferred.

Knowledge & Skills
  • Demonstrates expert operational knowledge of procedures, observations, treatments, and techniques and health care administration practices utilized at the practice level.
  • Requires knowledge of government and reimbursement regulation requirements and organization policies, procedures and systems, including knowledge of computer systems and applications.
  • Demonstrates well developed managerial skills necessary to plan, organize, and manage business operations and activities of the divisions clinics.
  • Demonstrates well developed leadership and interpersonal skills and ability to communicate well with a variety of patients, family members, visitors, clinic staff, physicians, public, and external agencies in a professional manner.
  • Demonstrates knowledge of and commitment to Beacon Health System's values of excellence, innovation, respect, and efficiency.

Working Conditions
  • Works in an office and patient care environment.
  • Travel among multiple sites.

Physical Demands
  • Requires the physical ability and stamina to perform the essential duties of the position.

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