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Collection Director Jobs in Georgia (NOW HIRING)

Lloyd & McDaniel, PLC

Client Solutions

Marietta, GA · On-site

$18 - $24/hr

Works closely with the Collection Director and IT Director in developing reports to monitor collector and client progress. * Handles client forecasts on an as needed basis. ADDITIONAL ...

Yamaha

Collection Manager

Kennesaw, GA

This position is responsible for leading late-stage collection activities for the Full Spectrum ... Direct workflows and assign queues, balancing work distribution to support productivity, customer ...

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Collection Director information

What does a collection director do?

A Collection Director is responsible for overseeing the entire collections process within an organization, ensuring that outstanding debts are recovered efficiently and in compliance with regulations. They manage a team of collection agents, develop strategies to improve recovery rates, and analyze data to optimize collection practices. Additionally, they often work closely with legal and compliance teams to handle complex cases and ensure adherence to industry laws and company policies.

How does a collection director typically balance team leadership with meeting organizational collection targets?

A Collection Director is responsible for leading a team of collection professionals while ensuring that departmental goals and collection targets are met. This balance is achieved by setting clear performance metrics, providing regular training and coaching, and implementing effective collection strategies. Collection Directors often collaborate with other departments such as finance, legal, and customer service to resolve complex cases. They also analyze collection data to identify trends and adjust processes for optimal results, fostering a supportive environment that motivates the team to achieve both individual and collective objectives.

What are the key skills and qualifications needed to thrive as a collection director, and why are they important?

To thrive as a Collection Director, you need expertise in credit and collections management, financial analysis, and a relevant bachelor's degree, often with experience in regulatory compliance. Familiarity with collection management software, CRM systems, and knowledge of legal frameworks like the Fair Debt Collection Practices Act (FDCPA) are typically required. Exceptional leadership, negotiation, and conflict resolution skills help in managing teams and resolving complex account issues. These abilities are crucial for maximizing recoveries, ensuring regulatory compliance, and maintaining strong client and stakeholder relationships.

What is the difference between Collection Director vs Collections Manager?

AspectCollection DirectorCollections Manager
Required CredentialsBachelor's degree, experience in collections or financeBachelor's degree, experience in collections or finance
Work EnvironmentStrategic oversight, policy development, high-level managementDay-to-day collections operations, team supervision
Employer & Industry UsageFinancial institutions, large corporationsBanks, credit unions, debt collection agencies
Common Search & ComparisonYesYes

The Collection Director typically focuses on strategic planning, policy development, and overseeing collections at a high level, while the Collections Manager handles daily operations and team management. Both roles require similar credentials and are used in financial and credit industries, but the Director role is more strategic and senior.

What are the most commonly searched types of Collection jobs in Georgia?

The most popular types of Collection jobs in Georgia are:

Collection Director jobs near you
Infographic showing various Collection Director job openings in Georgia as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 12% Part Time, 1% Temporary, 7% Contract, and 3% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

Client Solutions

Marietta, GA • On-site

Lloyd & McDaniel, PLC
51 - 200 employees
Learn more about Lloyd & McDaniel, PLCexternal

$18 - $24/hr

Full-time

Posted 7 days ago

Job description

SUMMARY
Works with a team of collectors, the support staff and accounting to ensure files are being worked properly and in accordance with Firm and client standards. Acts as a point of contact for an assigned group of clients, handling questions and requests. Participates in monthly client calls and works closely with the Collections Director to monitor files to locate work gaps and other inconstancies. Assists with order media from clients, affidavits and entering bankruptcy information on an as needed basis. Prepare regular reports for both clients and internal requests.
PRIMARY RESPONSIBILITIES AND DUTIES
  1. Respond to all client requests and questions in a timely manner. This includes, but is not limited to, internal requests, emails and calls from clients and status reports. Seeks out assistance from the Director or other departments on an as needed basis. Acts as a point of contact between the Firm and its clients.
  2. Builds strong relationships with the client’s assigned to him/her. Maintains a solid “big picture” understanding of the firm including, but not limited to, collections, clients requirements, paper flow, basic accounting functions, etc.
  3. Participate in monthly client calls as needed along with the Collections Director and other members of management. Responsible for taking notes and following up on anything discussed during these meetings.
  4. Manage and submit settlement requests and other correspondence to the clients when they fall below various client’s guidelines
  5. Maintain a current knowledge of client requirements and SOPs. Notify appropriate parties when a change is made in either protocol or contacts.
  6. Monitor the flow of files through the legal process to ensure files are being managed properly and timely. Review collector diaries and files to ensure no collection work gaps. Report all exceptions to the Collections Director for review. This includes all files assigned to his/her team.
  7. Responsible for regular review of YGC and other sources to ensure proper coding and review of client inactivity reports to no ensure there are no work gaps.
  8. Prepares and created various settlement or special request letters from clients and submits for review.
  9. On an as-needed basis, assists the media and/or bankruptcy specialist with ordered documents and entering bankruptcy material.
  10. Works closely with the Collection Director and IT Director in developing reports to monitor collector and client progress.
  11. Handles client forecasts on an as needed basis.
ADDITIONAL RESPONSIBILITIES
  1. Assists in training new employees on an as needed basis or when cross-training is required.
  2. Maintains current knowledge of local, state and federal laws including, but not limited to FDCPA, SSCRA, Bankruptcy, etc. Successfully passes testing on an annual or as needed basis.
  3. Adheres to all Firm policies regarding communication, bankruptcy, etc.
  4. Develops sound understanding of client guidelines and protocol. Is able to instruct and advise others in the Firm
  5. Responsible for being courteous and professional towards clients and adheres to the policies in the handbook
  6. Other duties as requested by a manger or attorney.
KNOWLEDGE AND SKILL REQUIREMENTS
  1. Strong Computer skills, with working knowledge of Microsoft Office products. A minimum of intermediate knowledge of Microsoft Word, Access and Excel.
  2. Desire to learn and ability to adapt quickly to a changing business environment.
  3. Ability to work independently or in a team environment.
  4. Excellent communication skills (both written and verbal) and strong customer service skills.
  5. Dependability and regular attendance, with a willingness to work more than 40 hours per week if needed.
  6. Professionalism, articulate and hard working individual.
Screening Requirements: Criminal Background Check, fingerprinting and drug screening

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