Cold Chain Logistics Account Manager Jobs (NOW HIRING)

Build What Matters Most—Families, Futures, and Your Career

New England Cryogenic Center (NECC) was founded in 1971 and is one of the pioneers in processing and cryopreservation of human cells and tissue in the United States. We have an uncommon dedication to our clients, and our mission is helping people achieve their dreams of having a family. 

Opportunity Overview

We have an immediate opening for a Cold Chain Logistics Technician to join our team at New England Cryogenic Center in Marlborough, Massachusetts. 

• Schedule: Monday through Friday, from 8:30 AM to 5:00 PM, with the ability to work up to 2 weekends per month and 3 holidays per year
• Compensation: $22.00 to $23.00 per hour (commensurate with experience)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

Under the supervision of the Laboratory Manager, the Cold Chain Logistics Technician is responsible for tank monitoring and maintenance, order fulfillment, inventory projects and general biorepository tasks.

In this role, the Cold Chain Logistics Technician will:

• Assign, pull and verify orders
• Perform daily and weekly QM/QC
• Receive products and verify via packing slips and purchase orders
• Check-in shipping tanks and perform shipping procedures for specimen orders
• Perform inventory for tank room supplies and submit requisitions for purchase
• Maintain a high level of cleanliness in the Cryogenic area
• Draft and review SOPs
• Attend meetings when necessary
• Convey any non-compliances and difficulties to upper management
• Perform and assist in all duties pursuant to the betterment of NECC and related companies
• Maintain and update location logbooks, tank sheets and computerized specimen inventory
• Coordinate specimen pick-ups and deliveries with courier and sales department
• Have occasional responsibility of alarming and disarming the building security system
• Perform other related duties as assigned by management

What You'll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Associates degree and a minimum of 3 to 5 years of related experience required, or any combination of education and experience which would provide an equivalent background
• Experience working with inventory preferred
• Experience with medical gas equipment and controllers preferred
• Transport coordination experience preferred
• Must be capable of performing, evaluating, and reporting cryogenics procedures by following standard operating procedure
• High attention to detail
• Strong written and oral communication skills
• Work weekend coverage per team schedule managed by Biorepository Manager
• Work occasional overtime and holidays as needed
• Working knowledge in a variety of computer software applications in word processing, database, and Microsoft Applications (Outlook, Word, Excel, and Access)
• Have skills to access, input, and retrieve information from a computer
• Excellent interpersonal skills and ability to work as part of a multi-disciplinary team, and build and maintain effective working relationships
• Ability to develop continuous quality improvement
• Results orientation; highly responsive to requests
• Verbal and written communication skills
• Excellent organizational skills
• Ability to maintain the highest level of confidentiality and accuracy
• Flexibility and willingness to always learn

What We Offer

We are proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.