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Cold Call Remote Sales Jobs in Calgary, AB (NOW HIRING)

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Cold Call Remote Sales information

What is a cold call remote sales?

Cold Call Remote Sales refers to the process of reaching out to potential customers by phone, email, or other remote means without prior contact, in order to sell products or services. Professionals in this role work from home or outside a traditional office, contacting leads to generate sales opportunities and build client relationships. Success in cold call remote sales requires strong communication skills, persistence, and the ability to handle rejection. The job often involves using customer relationship management (CRM) tools to track interactions and follow up with prospects. Many businesses rely on cold call remote sales teams to expand their customer base and drive revenue.

What are the key skills and qualifications needed to thrive as a cold call remote sales professional?

To thrive as a Cold Call Remote Sales professional, you need strong communication skills, persuasive sales techniques, and a solid understanding of your product or service, often supported by prior sales experience or training. Familiarity with CRM software, autodialers, and lead generation tools is typically required. Resilience, adaptability, and active listening are crucial soft skills for building rapport and handling rejection. These skills enable sales professionals to effectively connect with prospects, convert leads, and consistently achieve sales targets in a remote environment.

What are some common challenges faced in a remote cold call sales role, and how can they be overcome?

Remote cold call sales professionals often face challenges such as building rapport with prospects over the phone, managing rejection, and staying self-motivated without in-person supervision. To overcome these, it's important to develop strong communication skills, use scripts as guides while personalizing conversations, and maintain a structured daily routine. Regular check-ins with a sales team and utilizing CRM tools also help track progress and stay connected with colleagues, fostering a supportive remote work environment.

What is the difference between Cold Call Remote Sales vs Inside Sales Representative?

AspectCold Call Remote SalesInside Sales Representative
CredentialsTypically requires sales experience, communication skills, sometimes CRM familiaritySimilar credentials, often with additional product knowledge or industry certifications
Work EnvironmentRemote, focused on outbound calls and lead generationRemote or office-based, handling inbound and outbound sales activities
Employer & IndustryCommon in telemarketing, SaaS, and B2B salesWidely used across various industries including tech, retail, and services

Cold Call Remote Sales primarily focuses on outbound prospecting through cold calls, while Inside Sales Representatives may handle both inbound inquiries and outbound sales. Both roles require strong communication skills and sales experience, but Cold Call Remote Sales emphasizes proactive outreach. Understanding these differences helps job seekers target the right roles in the sales industry.

What are popular job titles related to Cold Call Remote Sales jobs in Calgary, AB?

For Cold Call Remote Sales jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Cold Call Remote Sales jobs in Calgary, AB look for?

The top searched job categories for Cold Call Remote Sales jobs in Calgary, AB are:

Cold Call Remote Sales jobs near you
Infographic showing various Cold Call Remote Sales job openings in Calgary, AB as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

National Customer Experience Manager

Odell HVAC Group

Calgary, AB • On-site, Remote

Full-time

Medical, PTO

Posted 12 days ago

Job description

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractorsthroughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.


Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we are committed to a people-first workplace. We offer:

  • Competitive Salary & Profit Sharing - We recognize and reward contributions to our success.
  • Comprehensive Benefits, Health Spending Account, & RRSP Plan - We invest in your well-being and future.
  • Professional Development - We support continuous learning and career growth for all roles.
  • Company-Wide Holiday Shutdown - Enjoy paid time off during the holiday season.
  • Summer Fridays! - Wrap up early on summer afternoons!


We are seeking aNational Customer Experience Manager to build and lead a consistent customer-experience model across each of our regions in Canada. This is a hands-on role for someone who can improve processes, influence teams across departments and create a responsive, human and scalable customer experience. Reporting to the Director, Marketing, the successful candidate will serve as a key cross-functional partner, working collaboratively with regional and national leaders to champion customer-centric practices and continuous improvement across the business.


This position is considered fully remote at this time; however, candidates must be based in the Calgary, Alberta area. As we continue to expand our presence in the Alberta and Prairies region, the successful candidate may be required to transition to a hybrid or office-based work arrangement in Calgary in the future.


What You'll Be Doing

  • Develop and implement a national customer-experience model across O'Dell's branches and regions.
  • Assess how customer inquiries are currently managed across departments and identify gaps or inconsistencies.
  • Establish clear service standards, ownership, routing and escalation processes for phone, email, e-commerce and other customer channels.
  • Coordinate existing employees across departments to provide effective primary, backup and overflow coverage.
  • Reduce missed calls, unnecessary transfers, delayed responses and unowned customer issues.
  • Lead the assessment and rollout of O'Dell's future inbound-call and customer-service platform and associated software.
  • Support the integration of Zendesk with NetSuite, Shopify and other relevant systems.
  • Build customer-service workflows, reporting, training materials and a centralized knowledge base.
  • Identify practical uses of AI for inquiry routing, call summaries, after-hours intake, quality monitoring and routine support.
  • Monitor service performance, manage significant customer escalations and recommend ongoing process, technology and staffing improvements.
  • Other applicable responsibilities as assigned.


What You Bring

  • A minimum of five (5) or more years of experience in customer experience, customer service, contact-centre operations, sales support, service operations or a related field.
  • Experience improving customer-facing processes across multiple departments or locations.
  • Demonstrated ability to build structure, workflows and accountability within a growing organization.
  • Experience with CRM, ticketing, customer-service or contact-centre platforms.
  • Experience with Zendesk, Shopify, NetSuite or similar systems is an asset.
  • Experience in a business-to-business, distribution, wholesale, HVAC or construction-related environment is an asset.
  • Strong project-management, communication and problem-solving skills.
  • Ability to influence employees and managers across departments without direct reporting authority.
  • Strong judgment when managing customer escalations and competing priorities.
  • French-language capability is an asset.


At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.


Accessibility Commitment

At O'Dell HVAC Group,we'reall about building a workplace where everyone can thrive.We'recommitted to fostering an inclusive and accessible environment for all employees and applicants.

If yourequireaccommodations during the hiring process or on the job, please contact us. We believe accessibility is an important part of creating a positive and supportive workplace.

For any accommodation requests or questions, please reach out to Human Resources.

This job posting is for an existing vacancy.

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