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Insurance Specialist 1/2/3

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Insurance Specialist 1/2/3

Salary

$2,922.00 - $5,734.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

LDI-2026-39

Department

Insurance-Commissioner of Insurance

Opening Date

07/06/2026

Closing Date

7/11/2026 11:59 PM Central

• Description

• Benefits

• Questions

About this Job

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously.

The Louisiana Department of Insurance is seeking anInsurance Specialist 1/2/3in the Office of Consumer Advocacy & Diversity, Consumer Advocacy Division. This division plays a vital role in assisting Louisiana consumers by providing information, guidance, and support on insurance-related matters and helping resolve inquiries and complaints involving insurance companies, agents, and policies. In this position, you'll investigate consumer complaints, interpret insurance laws and policy provisions, communicate with consumers and industry representatives, and help ensure compliance with the Louisiana Insurance Code. If you enjoy researching complex issues, solving problems, and helping consumers navigate insurance matters, we encourage you to apply.

The ideal candidate possesses the following competencies:

Core Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

• Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward.

• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.

Preferred Competencies:

• Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.

• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Minimum Qualifications

Three years of experience in insurance, administrative services, investigations, or law enforcement; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=157780) .

Job Duties and Other Information

Job Duties:

As anInsurance Specialist 1/2/3in the Office of Consumer Advocacy & Diversity/Consumer Advocacy Division you will/may:

• Investigate consumer inquiries and complaints by researching insurance laws, regulations, policy provisions, and other relevant information to help determine appropriate resolutions.

• Provide information, guidance, and assistance to consumers, insurance companies, attorneys, government agencies, and other stakeholders regarding insurance laws, consumer rights, and insurance-related issues.

• Review insurance policies, contracts, and legal information to evaluate compliance with the Louisiana Insurance Code and recommend appropriate actions or resolutions.

• Communicate with consumers and insurance industry representatives by telephone, email, written correspondence, and meetings to answer questions, explain investigative findings, and help resolve insurance-related concerns.

• Prepare correspondence, reports, and other case documentation related to consumer complaints, investigations, and regulatory matters.

• Identify and document potential violations of the Louisiana Insurance Code and the Policyholder Bill of Rights and assist with appropriate regulatory or enforcement actions.

• Meet with consumers, insurance company representatives, attorneys, government officials, and other stakeholders regarding insurance laws, regulations, consumer complaints, and investigative findings.

• Participate in departmental hearings and other legal proceedings, as appropriate, by preparing investigative findings or providing testimony.

• Assist with the development, implementation, and evaluation of policies, procedures, and consumer advocacy initiatives that support the goals of the Office of Consumer Advocacy & Diversity.

• Participate in meetings, training, conferences, workshops, and other professional development opportunities to maintain current knowledge of insurance laws, regulations, and industry practices.

Position-Specific Details:

Division/Location:Office of Consumer Advocacy & Diversity/Consumer Advocacy

Appointment Type:Probational

Career Progression: This position will be filled as an Insurance Specialist 1, 2, or 3, depending on the qualifications of the selected candidate.

Compensation: The salary will be determined based on qualifications and experience within the established pay range.

How To Apply:

NO CIVIL SERVICE exam is required to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Dr. Phillip Donagriche

Human Resources Division

Louisiana Department of Insurance

P.O. Box 94214

Baton Rouge, LA 70804

Phillip.Donagriche@ldi.la.gov

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your_Retirement_System.mp4) to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (www.trsl.org),

• Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.

• I share main ideas clearly and adapt to the audience when reminded.

• I communicate clearly, listen actively, and explain complex ideas well.

• I craft messages that connect, inspire, and drive action across audiences.

02

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

MS: Managing Stakeholders - How well do you engage and align with key individuals and groups to move work forward?

• I overlook or exclude important stakeholders, delay communication, or mishandle conflict.

• I share limited or outdated information, and my engagement or follow-up may cause misalignment or weaken trust.

• I identify and engage stakeholders based on their role, communicate clearly, resolve issues, and adjust based on feedback.

• I build trust through early, strategic engagement, resolve tensions diplomatically, and strengthen long-term partnerships.

04

MS: Managing Stakeholders - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

TCr: Thinking Critically - How do you analyze information and draw meaningful conclusions from it?

• I miss key details or oversimplify information, and my conclusions may not be based on evidence.

• I try to analyze information, but I may overlook the relevance or credibility of my sources.

• I analyze key information, consider the evidence, and form logical conclusions based on credible sources.

• I uncover deeper insights by connecting different sources, questioning assumptions, and identifying patterns.

06

TCr: Thinking Critically - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.

• I respond to customer needs with some support and build basic working relationships.

• I understand customer needs, communicate clearly, and deliver timely, reliable service.

• I anticipate customer needs, build trust, and deliver personalized, proactive service.

08

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

MAJ: Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

• I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.

• I try to weigh options but struggle when there’s uncertainty, competing priorities, or unclear outcomes.

• I make timely, well-reasoned decisions by using available information, context, and trade-offs.

• I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

10

MAJ: Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, e