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Coach Customer Service Jobs in Tennessee (NOW HIRING)

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Coach Customer Service information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do coach customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for coach customer service in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Tennessee?

For Coach Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Tennessee look for?

The top searched job categories for Coach Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Coach Customer Service jobs?

Cities in Tennessee with the most Coach Customer Service job openings:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Service Manager

RICK'S RANCHWEAR INC

Nashville, TN • On-site

$20 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

Description:

Customer Service Manager- Opry Mills Mall

Join the Boot Factory Outlet Team!

At Boot Factory Outlet, every pair of boots tells a story. As a leader in the western and work boot industry, we proudly offer thousands of boots from top national brands including Justin, J.B. Dillon, Masterson, Harley-Davidson, Sterling River, and many more. 

Our famous Buy One Pair, Get Two Pair FREE promotion keeps customers coming back, and we're looking for a passionate leader to help us deliver an exceptional shopping experience.

We are currently seeking a full-time Customer Service Manager (CSM) to join our management team.

Our stores are open seven days a week, so candidates must be available to work a flexible schedule, including days, evenings, weekends, and holidays.

Position Overview:

The Customer Service Manager partners with the General Manager to oversee the daily operations of the store while leading by example on the sales floor. This is a working manager role that combines leadership, customer service, team development, and operational excellence.

The ideal candidate is an energetic leader who enjoys coaching others, solving problems, creating an outstanding customer experience, and motivating a team to achieve sales goals.


What You'll Do:

  • Deliver an exceptional shopping experience by ensuring every guest receives friendly, knowledgeable, and      attentive service.
  • Lead, coach, and motivate the sales team to achieve sales goals and provide outstanding customer      service.
  • Ensure the sales floor is appropriately staffed, and associates are strategically positioned for maximum productivity.
  • Assist with daily store operations, including opening and closing procedures, cash handling, bank deposits, and receiving merchandise shipments.
  • Execute company merchandising standards and ensure the store is clean, organized, and visually appealing.
  • Set clear performance expectations and provide regular coaching, feedback, and recognition to team members.
  • Serve as Manager on Duty when scheduled, resolving customer concerns and operational issues quickly and professionally.
  • Train and develop associates by strengthening their selling techniques and product knowledge.
  • Handle customer questions, concerns, and complaints promptly while creating positive resolutions.
  • Recruit, develop, inspire, and retain high-performing team members.
  • Lead with integrity, accountability, and a commitment to Boot Factory Outlet's values and standards.

What We're Looking For

  • Previous retail leadership or customer service management experience preferred. (minimum two years)
  • Strong leadership, communication, and interpersonal skills.
  • Ability to motivate, coach, and develop a successful sales team.
  • Excellent customer service and conflict-resolution abilities.
  • Strong organizational skills with the ability to multitask in a fast-paced retail environment.
  • Flexible availability, including evenings, weekends, and holidays.

Why Join Boot Factory Outlet?

  • Competitive pay
  • Free pair of boots upon hire
  • Performance-based bonus opportunities
  • Health, dental, and vision & insurance
  • Paid time off
  • Generous Employee discount
  • Opportunities for career advancement and promotion from within
  • Work alongside a fun, supportive team in an exciting retail environment

If you're a motivated leader with a passion for customer service and developing successful teams, we'd love to meet you. Apply today and take the next step in your retail leadership career with Boot Factory Outlet!


Requirements:

Essential Physical Requirements and Qualifications:

  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Ability to climb ladders, when needed to retrieve stock.
  • Ability to move or handle merchandise throughout the store generally weighing 0-60 pounds.




Apply