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Coach Customer Service Jobs in Tennessee (NOW HIRING)

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Coach Customer Service information

See Tennessee salary details

$22.2K

$52.6K

$91.7K

How much do coach customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for coach customer service in Tennessee is $52,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $63,500.00 per year, depending on experience, location, and employer.

What is a Coach Customer Service?

A Coach Customer Service job involves mentoring and guiding customer service representatives to improve their communication skills, problem-solving abilities, and overall performance. Coaches provide feedback, conduct training sessions, and monitor service interactions to ensure high-quality customer support. They also analyze key performance metrics and work closely with teams to enhance customer satisfaction and efficiency.

What are the primary responsibilities of a Coach Customer Service on a typical day?

A Coach Customer Service typically spends their day monitoring customer interactions, providing feedback, and conducting training sessions to help team members improve their communication and problem-solving skills. They may also develop and update training materials, lead group workshops, and assist with onboarding new staff. Collaboration with supervisors and other department leaders is common to ensure service standards are met and that staff development aligns with company goals. This role is vital in fostering a supportive environment where continuous improvement and high-quality service are prioritized.

What are the key skills and qualifications needed to thrive in the Coach Customer Service position, and why are they important?

To thrive as a Coach Customer Service, you need a solid background in customer service best practices, training methodologies, and experience in mentoring or supervisory roles. Familiarity with CRM systems, call center platforms, and workforce management tools, as well as certifications in coaching or customer service (such as ICF or HDI), are often valuable. Exceptional interpersonal skills, active listening, patience, and the ability to motivate others help someone stand out in this position. These combined skills enable coaches to effectively guide and develop team members, resulting in enhanced service quality and customer satisfaction.

How to become a coach customer service?

To become a coach customer service professional, candidates typically need strong communication and problem-solving skills, experience in customer service, and familiarity with coaching techniques or tools. Relevant certifications or training in customer service or coaching can enhance prospects, and some roles may require prior experience in a supervisory or mentoring capacity.

What are popular job titles related to Coach Customer Service jobs in Tennessee?

For Coach Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Coach Customer Service jobs in Tennessee look for?

The top searched job categories for Coach Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Coach Customer Service jobs?

Cities in Tennessee with the most Coach Customer Service job openings:

Coach Customer Service jobs near you
Infographic showing various Coach Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,640 per year, or $25.3 per hour.

Customer Service Rep (CSR)

Best Care Home Services

Bartlett, TN • On-site

$14.25 - $19.50/hr

Full-time

Re-posted 11 days ago

Job description

Job Summary

Achieve daily booked call goal. Achieve passing score on weekly call-quality scorecard. Offer and convert memberships to exceed department membership budget. 

Duties & Responsibilities

  • Create and achieve 100-day plan. 
  • Exceed minimum attendance and on-time standards. 
  • Answer the phone within 10 seconds. 
  • Answer inbound calls to book jobs and fill a 3-day call board.
  • Reflectively listen to customer concerns, answer questions and communicate availability. 
  • Input customer data into Service Titan accurately. 
  • Correctly schedule jobs within ServiceTitan.
  • Display empathy and a sense of urgency.
  • Outbound call to schedule routine maintenance visits, tune ups and inspections.
  • Convert Comfort Guard Memberships.

Competencies for Success

  • Communication; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development

Required Skills & Abilities

  • Develop a proven track record in customer service.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team. 
  • Highly motivated, flexible and great attitude on life.

Education & Experience

  • Relevant education or work experience

If you can commit to and live with the following principles, then you are the type of person who will be successful and help our company thrive. If you feel this level of engagement is not right for you or that you're not willing or able to participate with us as this level, we are not a good fit for you. 

Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live "Above the Line."

We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: 

  • Accountability: See It, Own It, Solve It, Do It
  • Become part of the solution
  • Respect for others and their feelings
  • Act now!
  • Ask the question: "What else can I do?"
  • Ask the questions: "What coaching do you have for me?" and "What can I do better?"
  • Personal ownership and pride
  • Reject average
  • Show others that you care