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As an Account Manager II, you will play a pivotal role in managing key client accounts with greater complexity and strategic importance. You will be responsible for deepening client relationships, overseeing account performance, and leading internal efforts to exceed client expectations. This role is suited for professionals with a proven track record in account management and the ability to handle high-value or enterprise-level clients.

Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the strategic liaison for mid- to high-tier client accounts, ensuring consistent client satisfaction and retention.
• Lead client review meetings, including QBRs (Quarterly Business Reviews), performance updates, and growth strategy discussions.
• Analyze client data and trends to provide actionable insights and recommendations.
• Mentor and support junior Account Managers as needed.
• Lead resolution of escalated client issues and proactively mitigate risks.
• Collaborate cross-functionally to deliver integrated solutions that align with client goals.
• Contribute to client contract renewals and renegotiations.
• Identify upsell and cross-sell opportunities to increase account value.
• Support implementation of best practices across the account management team.
• Additional duties as assigned.

Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Minimum 3 Years experience in the Audio Visual / IT fields.
• 4–6 years of client-facing experience, with a minimum of 2 years in an account management role
• Proven success managing complex or enterprise-level accounts.
• Advanced proficiency in CRM and project management tools.
• Proven experience in managing and growing strategic client relationships.
• Proficiency in interpreting performance data and translating insights into actionable strategies.
• Background in managing cross-functional projects and coordinating internal teams.
• Experience resolving client conflicts and managing account escalations effectively.
• Strong ability to assess data and trends to inform decisions.
• Skilled in building and nurturing long-term client partnerships.
• Effective communicator with experience in client-facing negotiations.
• Competent in using metrics to evaluate performance and identify opportunities.
• Able to manage timelines, resources, and teams across departments.
• Proactive in resolving issues and maintaining positive client experiences.

Working Conditions:

• The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

COA ASSOCIATES LLC provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of COA ASSOCIATES LLC to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact management.

Your employment with COA ASSOCIATES LLC is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with COA ASSOCIATES LLC is not guaranteed for any length of time.