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Cloud Support Team Lead Jobs (NOW HIRING)

Umbrella BPO

Customer Support Team Lead

Customer Support Team Lead Location: Remote Company: Umbrella BPO & Client Companies As a Customer Support Team Lead at Umbrella BPO, you will be a pivotal part of our client support operations ...

CBRE Group, Inc.

Sales Support Team Lead

Palo Alto, CA · On-site

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This ...

Sevita Health

Direct Support Team Lead

Dartmouth, MA · On-site

Team Lead Do you want to work in a dynamic work environment where no day is ever the same as the next? In this role, your tasks will be diversified and you will be supporting our mission. * Provide ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

Excel as a team player and strive to maximize team & department performance * Willing to work on ... Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff. * Interest in ...

CSA Global LLC

Client Solution Architects (CSA) is currently seeking a Simulation Support Team Lead to support our program at Gowen Field, Idaho. For nearly 50 years, CSA has delivered integrated technology and ...

Futurex

Senior Cloud Support Engineer

Bulverde, TX · On-site

We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

A typical day includes regular contact with team members for the development and support of their work. We strive to have a strong corporate culture that stresses communication and high-level ...

Crusoe

Senior Cloud Support Engineer

Denver, CO · On-site

When you join Crusoe, you join a team that is building the future, faster. We're in the midst of ... As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to ...

Infor Inc.

Team Lead, Cloud - 1

Atlanta, GA · On-site

Team Lead, Cloud - 1 Department: Development Employment Type: Full Time Location: Atlanta ... and production support, while driving engineering excellence, collaboration, and continuous ...

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Cloud Support Team Lead information

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$156.3K

$206K

How much do cloud support team lead jobs pay per year?

As of Sep 12, 2026, the average yearly pay for cloud support team lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

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Agency Support Team Lead

Lansing, MI • On-site

Michigan Farm Bureau
51 - 200 employees
Learn more about Michigan Farm Bureauexternal

Full-time

Medical, Dental, Vision, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description


Agency Support Team Lead

To assist the Agency Support Manager in the development of a team-based approach to the handling Agency Support/Quality Control inquiries and functions. To provide support by hiring, training and developing professional staff. To assist in all office staff functions as needed to support the successful operation of the field force in ensuring an excellent customer experience. To oversee the daily operation of Agency Support to ensure calls, chats and tasks are handled in a timely and efficient manner with delivery of an exceptional experience. To act as a resource and coach to the members of the team to meet department and company objectives. To work toward resolution of complex issues and complaints from the Agency Support Team.

Assist the Agency Support manager in the development and implementation of strategies for improved oversight and efficiencies. Provide supervision to Agency Support by coaching and developing talent.

Assist in developing and building effective teams to achieve a high-quality customer experience of Farm Bureau Insurance agents and field office staff.

Create an environment where people feel valued, appreciated, and empowered to improve

the organization. Create an environment where ideas and opinions are shared. Provide

opportunities to share knowledge and skills while also developing and coaching team

members to reach department standards.

Use available technology to stay organized, build and motivate teams, have crucial conversations regarding expectations, perform monthly touch bases with team members, and delegate tasks as needed.

Perform periodic audit of department functions to ensure accuracy. Learn how to use information from these reviews to drive improvements in quality and consistency. Maintain departmental standards for production while maintaining accuracy.

Maintain quality assurance data and provide daily statistics of quality assurance to team

members, be able to analyze data compared to goals. Perform quality monitoring of calls, chats, and of system administration. Including spot checks on both telephone calls, chats, tickets and tasks once a trainee is released to work independently.

Required
Bachelor's degree required with focus on business, management insurance or finance, or equivalent experience may be considered.

Three to five years' experience in customer service within a contact center or professional office required.

Past leadership, training, coaching, and mentoring experience required.

Willingness to pursue continuing job-related training and education required.

Demonstrated ability to use discretion when dealing with confidential material required.

Demonstrated ability to learn new technologies required.

Keyboarding skills with accuracy required.

Experienced computer usage and proven skills in Microsoft 365, including Teams, Outlook, SharePoint, Word, Excel, Forms, and PowerPoint required.

Must be accurate, detail-oriented, dependable and organized.
Designations in AINS, API, or AU required, or actively being pursued.
Preferred

Professional accomplishments in AICPCU programs preferred.

Designations in AINS, API, or AU required, or actively being pursued.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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