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Clinical Risk Manager Jobs in Alberta (NOW HIRING)

International SOS

Registered Nurse

Edmonton, AB

For 40 years, we have delivered customised security risk management, health, and wellbeing ... This role requires strong clinical skills, adaptability, and a commitment to patient-centered care.

International SOS

Registered Nurse

Edmonton, AB

For 40 years, we have delivered customised security risk management, health, and wellbeing ... This role requires strong clinical skills, adaptability, and a commitment to patient-centered care.

International SOS

For 40 years, we have delivered customised security risk management, health, and wellbeing ... This role requires strong clinical skills, adaptability, and a commitment to patient-centered care.

International SOS

Registered Nurse

Edmonton, AB

For 40 years, we have delivered customised security risk management, health, and wellbeing ... This role requires strong clinical skills, adaptability, and a commitment to patient-centered care.

International SOS

For 40 years, we have delivered customised security risk management, health, and wellbeing ... This role requires strong clinical skills, adaptability, and a commitment to patient-centered care.

Alberta Health Services

Team Lead

Calgary, AB · Hybrid

CA$38.73 - CA$66.42/hr

This is a supervisory, people mgmt. & risk mgmt. role. Description: The Team Lead provides day to ... clinical best practices, dept. standard procedures & end user work flow. The Team Lead is ...

New

LASIK MD

Surgical Assistant

Calgary, AB

You help support other technical roles as needed, such as Clinical Assisting. * You support the organization's Risk Management program by identifying and promptly reporting patient safety concerns ...

LASIK MD

Surgical Assistant

Calgary, AB

You help support other technical roles as needed, such as Clinical Assisting. * You support the organization's Risk Management program by identifying and promptly reporting patient safety concerns ...

LASIK MD

Surgical Assistant

Calgary, AB

You help support other technical roles as needed, such as Clinical Assisting. * You support the organization's Risk Management program by identifying and promptly reporting patient safety concerns ...

International SOS

Physician Assistant

Edmonton, AB

For 40 years, we have delivered customised security risk management, health, and wellbeing ... Working collaboratively with a multidisciplinary team, you'll combine clinical expertise with ...

International SOS

Physician Assistant

Edmonton, AB

For 40 years, we have delivered customised security risk management, health, and wellbeing ... Working collaboratively with a multidisciplinary team, you'll combine clinical expertise with ...

International SOS

For 40 years, we have delivered customised security risk management, health, and wellbeing ... Working collaboratively with a multidisciplinary team, you'll combine clinical expertise with ...

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Showing results 1-20

All JobsClinical Risk JobsClinical Risk Manager JobsClinical Risk Manager Jobs in Alberta

Clinical Risk Manager information

See Alberta salary details

$80K

$107K

$140.5K

How much do clinical risk manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for clinical risk manager in Alberta is $107,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $130,000.00 per year, depending on experience, location, and employer.

How does a Clinical Risk Manager collaborate with clinical staff to improve patient safety?

Clinical Risk Managers work closely with nurses, physicians, and other healthcare professionals to identify potential risks and prevent adverse events. They often conduct root cause analyses after incidents, facilitate safety training sessions, and lead multidisciplinary meetings to discuss risk mitigation strategies. By fostering open communication and encouraging reporting of near-misses, they help create a culture of safety and continuous improvement within the healthcare facility.

What is the highest salary for a risk manager?

The highest salary for a clinical risk manager can exceed $120,000 annually, especially for those with extensive experience, advanced certifications, or working in large healthcare organizations. Senior risk managers or those in leadership roles may earn higher compensation, often supplemented with bonuses and benefits.

How to become a clinical risk manager?

To become a clinical risk manager, individuals typically need a bachelor's degree in healthcare, nursing, or a related field, followed by relevant experience in healthcare settings. Many pursue certifications such as the Certified Professional in Healthcare Risk Management (CPHRM) to enhance their qualifications. Strong knowledge of healthcare regulations, risk assessment skills, and the ability to analyze clinical data are essential for this role.

How much does a risk manager get paid?

A clinical risk manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and the size of the healthcare organization. Advanced certifications and expertise in healthcare compliance can lead to higher salaries.

What are the key skills and qualifications needed to thrive as a Clinical Risk Manager, and why are they important?

To thrive as a Clinical Risk Manager, you need a solid background in healthcare, risk management, and regulatory compliance, typically supported by a clinical degree and certifications such as CPHRM (Certified Professional in Healthcare Risk Management). Familiarity with incident reporting systems, electronic health records, and risk analysis tools is essential. Strong analytical thinking, communication, and problem-solving skills enable effective collaboration with healthcare teams and leadership. These competencies are vital for identifying, mitigating, and preventing risks to ensure patient safety and regulatory compliance in healthcare organizations.

What is the difference between Clinical Risk Manager vs Clinical Risk Coordinator?

AspectClinical Risk ManagerClinical Risk Coordinator
CertificationsCPHRM, RACCPHRM, RAC (sometimes)
Work EnvironmentHospitals, healthcare organizations, risk management departmentsClinics, healthcare facilities, risk management teams
ResponsibilitiesOversees risk management programs, develops policies, analyzes risksAssists in risk assessments, supports risk mitigation efforts, data collection

The Clinical Risk Manager typically holds more advanced certifications and has broader responsibilities in developing and overseeing risk management strategies. The Clinical Risk Coordinator supports these efforts through data collection and risk assessment assistance. Both roles are essential in healthcare risk management but differ in scope and seniority.

What does a clinical risk manager do?

A clinical risk manager oversees patient safety and quality of care within healthcare organizations by identifying, assessing, and mitigating clinical risks. They analyze incident reports, develop safety protocols, and ensure compliance with healthcare regulations, often using data analysis tools and requiring relevant certifications such as Certified Professional in Healthcare Quality (CPHQ).
What are popular job titles related to Clinical Risk Manager jobs in Alberta? For Clinical Risk Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Clinical Risk Manager jobs in Alberta look for? The top searched job categories for Clinical Risk Manager jobs in Alberta are:
Clinical Risk Manager jobs near you

Workforce Management Manager, Customer Support

Fullscript

Calgary, AB • On-site

Full-time

Retirement, PTO

Posted 28 days ago

Job description

About Fullscript

We're an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.
Join us and shape the future of care.
The Opportunity

Customer Support is one of the clearest ways practitioners and patients experience Fullscript. As we scale across more queues, channels, products, and customer needs, we need stronger workforce planning foundations to support service quality, operational efficiency, and a better agent experience.

We're looking for a Workforce Management Manager to build the structure, discipline, and operating rhythm behind our WFM function.

This is a hands-on manager-level role for someone who has worked inside high-volume support or contact center environments and knows how to turn volume, handle time, staffing, shrinkage, service levels, routing, and scheduling constraints into clear operating plans.

You'll assess our current workforce planning function, improve forecasting and capacity models, strengthen intraday operations, evaluate tooling, and help leaders make better decisions around coverage, hiring, routing, scheduling, and cost.

This role is not just about reporting on what happened. It's about building the operating rhythm, models, tools, and trust that help Customer Support plan ahead instead of constantly reacting.

What you'll do
  • Assess Fullscript's current WFM processes, tooling, reporting, and operating rhythms, then build a practical plan to mature the function.
  • Own forecasting and capacity planning across multiple support queues, channels, and workflows, including phone, chat, email, tickets, Tier 1, Tier 2, and operational support teams.
  • Turn data from CRMs, WFM tools, and support platforms into staffing recommendations, hiring plans, training timelines, schedules, and coverage strategies.
  • Build staffing models that account for contact volume, order volume, handle time, shrinkage, PTO, training, ramp time, service levels, occupancy, wait times, and abandonment risk.
  • Partner with Support, Finance, Recruiting, Training, Product, Data, and operational leaders to align staffing plans with business priorities and customer experience goals.
  • Design and improve scheduling practices across shifts, PTO/vacation planning, training blocks, offline work, and intraday coverage needs.
  • Establish intraday management processes, including queue monitoring, reforecasting, staffing adjustments, escalation paths, and real-time decision-making.
  • Evaluate and improve routing strategies across phone, chat, email, and ticket queues, including skill-based routing, queue prioritization, load balancing, and dynamic staffing allocation.
  • Build dashboards, documentation, and operating cadences that make WFM planning more consistent, visible, and trusted.
  • Use data to influence decisions, defend recommendations, and clearly explain the operational impact when recommendations are delayed or not approved.
What you bring to the table
  • 5+ years of experience in customer support, contact center operations, workforce management, capacity planning, or support operations, ideally with progression from a call center environment into WFM.
  • 2+ years in a lead, manager, or functional owner role focused on workforce management, real-time operations, scheduling, or capacity planning.
  • Hands-on experience with WFM tools such as Assembled, Playvox, Verint, NICE/IEX, Calabrio, Tymeshift, or similar platforms.
  • Strong understanding of forecasting, capacity planning, scheduling, intraday management, shrinkage, occupancy, utilization, service levels, adherence, wait times, and abandoned calls.
  • Experience with interval-level staffing models, queue-based planning, real-time workforce management, or Erlang C.
  • Ability to turn volume, productivity, service-level, and cost data into staffing models, hiring plans, scheduling recommendations, and clear operational tradeoffs.
  • Strong communication and interpersonal skills, with the confidence to influence stakeholders, push back when needed, and defend recommendations with data.
  • Comfort operating independently in a hands-on builder role. You can roll with ambiguity, identify gaps, build the process, and keep the function moving without a large team around you.
Bonus if you have
  • Experience with CRM or support tools such as Intercom, Zendesk, Salesforce Service Cloud, Amazon Connect, Talkdesk, Five9, or similar systems.
  • Experience designing advanced routing strategies across phone, chat, email, ticketing, and proactive outbound workflows.
  • Experience supporting specialized or back-office queues such as escalations, order operations, labs operations, or other non-frontline workflows.
  • Experience partnering with Finance on workforce economics, cost-to-serve, headcount planning, budget tradeoffs, or staffing investment cases.
What we can offer you
  • Salary range: $90,000 to $105,000 CAD
  • Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.
  • Flexible PTO and competitive pay, because work-life balance matters
  • RRSP/401k match and stock options to invest in your future
  • Premium benefits package with customizable coverage, paramedical services, and an HSA.
  • Fullscript discounts to save on high-quality wellness products
  • Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options, wellness stipends, or other benefits that are part of Fullscript's total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We're grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we're not able to respond to phone or email inquiries about application status. If there's a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More
www.fullscript.com
@fullscriptHQ on instagram
@fullscript on YouTube
FullScript on LinkedIn
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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