PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Carolina, PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Carolina, PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Carolina, PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
Carolina, PR · On-site
* Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Healthcare Operations Manager
Vega Baja, PR · On-site
$94K - $148K/yr
Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to ... Manage complete operation and performance of the clinic: adhere to budget, forecast expenses ...
Healthcare Operations Manager
Vega Baja, PR · On-site
$94K - $148K/yr
Develop, mentor and inspire a cross-functional clinical team (census dependent on state laws) to ... Manage complete operation and performance of the clinic: adhere to budget, forecast expenses ...
This role supports the Operations Manager in program and project execution while overseeing a team of clinicians and/or non-clinicians. The Supervisor is responsible for ensuring team performance ...
This role supports the Operations Manager in program and project execution while overseeing a team of clinicians and/or non-clinicians. The Supervisor is responsible for ensuring team performance ...
The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... operational hours, orient about the appointment of representative process, close previously ...
The Clinical Manager (CLM) of the Behavioral Health Contact Center is responsible for the depth of ... operational hours, orient about the appointment of representative process, close previously ...
Facility Administrator
$89K - $141K/yr
... Operations Manager: * Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and ...
Facility Administrator
$89K - $141K/yr
... Operations Manager: * Patients come first. You have an opportunity to build on your relationship with your patients, while also continuously improving their health through clinical goal setting and ...
Director of Clinical Services (RN)
$78K - $106K/yr
Partner with Operations and Home Therapies leaders to implement corrective action plans * Support ... Coach and develop Managers of Clinical Services * Foster a culture of continuous learning and ...
Director of Clinical Services (RN)
$78K - $106K/yr
Partner with Operations and Home Therapies leaders to implement corrective action plans * Support ... Coach and develop Managers of Clinical Services * Foster a culture of continuous learning and ...
Clinical Specialist - TLAC PR
Caguas, PR · On-site
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
Clinical Specialist - TLAC PR
Caguas, PR · On-site
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
... operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic ... Advises management of any product or performance issues as they arise. Provides feedback and ...
Director of Operations
Caguas, PR · On-site
... clinical excellence, and a relentless commitment to care that makes a difference. Recognition ... Provide day-to-day leadership and management that mirrors the company's adopted mission and core ...
Quick apply
Director of Operations
Caguas, PR · On-site
... clinical excellence, and a relentless commitment to care that makes a difference. Recognition ... Provide day-to-day leadership and management that mirrors the company's adopted mission and core ...
Director of Operations
Caguas, PR · On-site
$90 - $120/hr
Provide day-to-day leadership and management that mirrors the company's adopted mission and core ... Motivate and lead a high-performance clinical team * Act as lead "client-care officer" through ...
Director of Operations
Caguas, PR · On-site
$90 - $120/hr
Provide day-to-day leadership and management that mirrors the company's adopted mission and core ... Motivate and lead a high-performance clinical team * Act as lead "client-care officer" through ...
Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor ... CRM, TA Head and CRD as needed.Works in partnership with GCTO country operations, finance ...
Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor ... CRM, TA Head and CRD as needed.Works in partnership with GCTO country operations, finance ...
Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor ... , TA Head and CRD as needed. * Works in partnership with GCTO country operations, finance ...
New
Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor ... , TA Head and CRD as needed. * Works in partnership with GCTO country operations, finance ...
New
Clinical Operations Manager information
What is a clinical operations manager?
Clinical Operations Managers are professionals responsible for overseeing the day-to-day administrative and operational functions of clinical trials or healthcare facilities. They ensure that clinical protocols are followed, resources are efficiently allocated, and regulatory compliance is maintained. These managers coordinate between healthcare staff, researchers, and external partners to facilitate smooth clinical operations and high-quality patient care. Their role is essential in ensuring that clinical services or trials are delivered effectively, safely, and on schedule.
What does a clinical operations manager do?
A clinical operations manager or director is a health care professional who oversees the operations of a medical facility. Their duties include meeting regularly with department heads, reading assessments of employee productivity, and managing administrative tasks, such as budgeting and billing. Qualifications for a clinical operations manager include experience in medical administration, management skills, and organizational skills. An advanced degree in public health or health administration can significantly improve your job opportunities.
What are the key skills and qualifications needed to thrive as a clinical operations manager, and why are they important?
To thrive as a Clinical Operations Manager, you need expertise in clinical trial management, regulatory compliance, and healthcare operations, usually supported by a degree in a health-related field and relevant experience. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and certifications such as ACRP or SOCRA are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for this role. These skills ensure efficient trial execution, regulatory adherence, and successful coordination across teams and stakeholders.
What are the main challenges clinical operations managers face when overseeing multiple clinical trials simultaneously?
Clinical Operations Managers often juggle several clinical trials at once, which can present challenges such as maintaining consistent quality across studies, ensuring timely patient recruitment, and managing diverse teams. They must coordinate with cross-functional departments, address regulatory compliance, and troubleshoot unforeseen issues, all while staying on schedule and within budget. Effective organizational skills, proactive communication, and adaptability are essential for overcoming these challenges and ensuring successful trial outcomes.
What is the difference between Clinical Operations Manager vs Clinical Research Coordinator?
| Aspect | Clinical Operations Manager | Clinical Research Coordinator |
|---|---|---|
| Credentials | Bachelor's degree in health sciences, management experience | Bachelor's degree in health or life sciences, research training |
| Work Environment | Oversees multiple clinical trials, manages teams | Assists with daily trial activities, data collection |
| Employer & Industry | Pharmaceutical companies, CROs, hospitals | Research institutions, hospitals, clinical sites |
The Clinical Operations Manager focuses on overseeing entire clinical trial operations, managing teams, and ensuring compliance. In contrast, the Clinical Research Coordinator handles the day-to-day activities at trial sites, such as patient recruitment and data collection. Both roles require related credentials and work within the clinical research industry, but their responsibilities and scope differ significantly.
How much do clinical operations managers make?
Clinical operations managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, location, and the size of the organization, and often includes benefits such as health insurance and bonuses.
More about Clinical Operations Manager jobs
What are the most commonly searched types of Clinical Operations jobs in Puerto Rico?
The most popular types of Clinical Operations jobs in Puerto Rico are:
What are popular job titles related to Clinical Operations Manager jobs in Puerto Rico?
For Clinical Operations Manager jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Clinical Operations Manager jobs in Puerto Rico look for?
The top searched job categories for Clinical Operations Manager jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Clinical Operations Manager jobs?
Cities in Puerto Rico with the most Clinical Operations Manager job openings:
Walgreens rating
5.5
Based on 2,201 frontline employees who took The Breakroom Quiz
98th of 112 rated pharmacies
Job description
- Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
- Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
- Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
- Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
- Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
- Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
- At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
- Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
- Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
- Accountable for completion of non-clinical patient calls.
- Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
- Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
- Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
- Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
- Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
- Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
- Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
- Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
- Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
- Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
External Basic Qualifications
- High School Diploma, GED, or equivalent.
- PTCB certification (except in Puerto Rico).
- Has one year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications
- Previous people management/ leadership experience.
- Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US