Clinical Operation Manager Jobs in Springfield, MA

POSITION PURPOSE

Responsible for day-to-day operations of the Unified Enterprise Ministry's (UEM) Trinity Health Clinical Engineering (THCE) program at Regional Health Ministry (RHM) Hospital and associated freestanding clinics. Ensures that all aspects of THCE program are adhered to at assigned RHM. Assists to develop and manage preliminary program budgets in collaboration with Regional Director operations, finance and Ministry Organizations (MOs). Works with all levels of senior leadership and management teams at RHM and System Office in the development and implementation of effective cost reduction plans and implementation processes that support Trinity Health and UEM goals, objectives, strategies, policies, and procedures. Ensures cost reduction targets and productivity improvement objectives are met, while cultivating service quality and customer satisfaction. Ensures the Regional Director or Senior Manager are kept abreast of issues or problems impacting program efficiencies and effectiveness. Attracts, develops and trains talent to ensure program quality, sustainability, long-term growth, and development.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in leadership behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies.

Maintains a working knowledge of and complies with applicable Federal, State, and local laws and regulations, company policies and code of ethics, as well as other applicable regulatory and industry standards agencies

Oversees the day-to-day management of the RHM's clinical engineering program and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among associates across all functional areas. Provides consultative, operational, and technical support to RHM technicians, and RHM leadership in support of medical equipment capital planning, safety, hazard alerts/recalls, and asset management.

Ensures short and long-term regional financial objectives stay on course and drives initiatives with RHM teams that contribute to Trinity UEM and THCE program short and long-term operational excellence.

Provides fiduciary responsibility for the RHM's monthly outcome of program finances and works with others to prepare and submit program annual revenue and expense budgets recommendation to THCE leadership. Participates in monthly budget reviews with the Regional Director or Senior Manager to identify budget variances; and prepares related reports for senior management review.

Collaborates with THCE leadership, fellow CE Managers, and RHM leadership at all levels in determining potential cost reduction opportunities, evaluating best maintenance strategy options (e.g., risk pool utilization, outside service support options, training of in-house CE staff, etc.); reviews key strategies to determine impact on the overall CE program operations and objectives.

Conducts rounds with CE associates, RHM senior leadership, and select clinical department leadership, to discuss and assess the clinical engineering program service delivery and to address issues/concerns. Outlines and follows up on necessary corrective measures. Assists in resolution of vendor-related problems and provides updates to Regional Director or Senior Manager.

Keeps Regional Director or Senior Manager informed of issues affecting program costs, effectiveness, and efficiencies, as well as issues noted during rounding. Presents findings and recommendations to the Regional Director or Senior Manager to be used in strategic planning and other key decisions. Obtains final approval from Regional Director or Senior Manager prior to implementing program changes to the RHM.

Identifies, recommends, and implements best practices and operational solutions to improve CE service delivery at the RHM. Works with Contract Manager to ensure vendor service agreements provide expected service value, are necessity, accurately reflect accepted terms and conditions, and align with future service strategy. Takes necessary steps to minimize reliance on outside vendor service support.

Meets with direct reports and support staff, as required, to review preceding year's overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related strategic plans as defined by the senior leadership team (SLT); outlines expectations, accountabilities, and measurables used in determining success.

Reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address Program Quality Evaluation (PQE) deficiencies.

Interviews, hires, trains, appraises, counsels, and supervises technical and support staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THCE policies and procedures. Prepares hiring justifications to ensure financial cost saving merit. Prepares Return-On-Investment (ROI) analysis, ensures projected targets are achieved and reviews results with Regional Director.

Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at both administrative and technical levels and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.

Reviews and monitors short and long-term regional financial plans and objectives. Measures successes and deficiencies and recommends any corrective course of action and monitors implementation and compliance assessment. Approves purchases within established scope and authority.

May handle additional duties and responsibilities as needed or assigned. young businesswoman image by Jarek Miarka from Fotolia.com

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MINIMUM QUALIFICATIONS

A comprehensive knowledge of capital asset and clinical engineering management principles and practices, as normally obtained through an Associate degree in Biomedical or other related field plus five (5) to seven (7) years of experience in a hospital service support leadership position or an equivalent combination of education and experience.

Experience in medical equipment service management, project management, and implementing best practices in a service support group, leading cross-functional work teams, with demonstrated results in reducing medical equipment repair and service costs.

Ability to work effectively in a diverse, collaborative, and team oriented culture.

Ability to develop methodologies for collecting and analyzing relevant data; to audit CE program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.

Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills with a continuous improvement mindset.

A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.

Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.

PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS

Ability to establish and organize own work priorities and adapt to changes as needed.

Must be able to travel with occasional overnight stays. (10%)

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Compensation:

Pay Range: $98240 - 147360 per year

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.