Job Number: JR105746 | Job Title: Senior Manager, Clinical Informatics | Job Category: Management | Hospital Location: Birchmount Site | Job Type: Permanent, Full Time | Number of Positions: 1 | Minimum - Maximum Hourly Rate: $68.58 - $79.50 | Hours: Days
Job Summary
The Senior Manager, Clinical Informatics provides operational leadership for the optimization, sustainment, and adoption of Scarborough Health Network’s (SHN) clinical information systems, with a primary focus on Epic. Reporting to the Director, Clinical Information Systems, this role leads teams responsible for Epic system configuration, optimization, training, super‑user enablement, business analysis, and project delivery. The position supports SHN in a post‑implementation, steady‑state environment and ensures alignment with the Digital Services roadmap.
Key Responsibilities
- Operational Leadership – Lead and manage Clinical Informatics staff, including specialists, trainers, coordinators, and students; establish and manage operational priorities aligned with strategic objectives and roadmaps; provide oversight of ticket intake, triage, prioritization, and escalation; oversee performance management, staff development, and workload planning; promote a culture of accountability, service excellence, and continuous improvement.
- Clinical System Optimization & Epic Build – Lead workflow optimization initiatives across inpatient, ambulatory, and ancillary domains; oversee local Epic build, configuration, testing, and deployment; ensure system changes are clinically validated and aligned with best practices and regional standards; partner with clinical and operational leaders to identify and prioritize optimization opportunities.
- Training, Adoption & Super User Program – Provide leadership for end‑user training strategies and refresher education; lead and sustain the Clinical Informatics Super User Program; monitor system adoption and incorporate feedback into ongoing optimization and training plans.
- Business Analysis & Clinical Engagement – Ensure high‑quality clinical and business analysis to support system enhancements; translate clinical and operational needs into functional and technical requirements; act as a trusted informatics partner to stakeholders.
- Project Management & Delivery – Lead Clinical Informatics‑led initiatives from planning through execution; partner with PMO, ETO, and Digital Services on governance and delivery; support effective change management, documentation, and communication.
- Regional & Provincial Alignment – Represent SHN at ENHANCE Ontario tables and working groups; coordinate local readiness and execution of regional initiatives; ensure regional standards and priorities are incorporated into local operations.
Qualifications
- Undergraduate degree in a health discipline, informatics, information systems, or a related field.
- 5+ years of progressive experience in clinical informatics or healthcare IT.
- Demonstrated people management and operational leadership experience.
- Hands‑on experience with Epic build, optimization, or support in an acute care environment.
- Strong understanding of clinical workflows, change management, and digital adoption.
- Preferred: Master’s degree; Epic certification(s).
- Experience participating in regional Epic collaboratives.
- ITIL certification.
Core Competencies
- Operational execution and prioritization.
- Clinical workflow analysis and system optimization.
- Epic configuration and sustainment.
- People leadership and coaching.
- Stakeholder engagement and communication.
- Change management and adoption.
- Regional and provincial collaboration.
Accommodation and Diversity Statement
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal‑opportunity employer dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff, and community alike. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. SHN is committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please notify SHN and we will work to meet your needs.
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