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Client Technical Support Associate Jobs in North Carolina

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... client configuration. • Splunk usage including but not limited to log queries and report ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

In some cases you'll be assigned to work at a client's location. We are on the same team working ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

Qualys

Technical Support Engineer

Raleigh, NC · On-site

The Technical Support Team is responsible for managing prompt resolution to global customer and ... Knowledge of Samba/Active Directory integration CIFS, DNS, ACL, server/client configuration. Splunk ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

You will provide world class support to our expanding client base, working closely with our product and success teams to provide world class support. As a Technical Support Representative, you need ...

Core Managed

Technical Support Specialist

Raleigh, NC · On-site

$45K - $50K/yr

In some cases you'll be assigned to work at a client's location. We are on the same team working ... Bachelor's degree preferred; associate degree required * Reliable vehicle * Pass a drug test and ...

VALD

Technical Support Representative

Charlotte, NC · On-site +1

You will provide world class support to our expanding client base, working closely with our product and success teams to provide world class support. As a Technical Support Representative, you need ...

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Showing results 21-40

All JobsClient Technical Support Associate JobsClient Technical Support Associate Jobs in North Carolina

Client Technical Support Associate information

See North Carolina salary details

$14

$25

$52

How much do client technical support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for client technical support associate in North Carolina is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.66 per hour, depending on experience, location, and employer.

What does a client technical support associate do?

A client technical support associate typically works at a help desk and answers customer questions by telephone, email, or through an online portal. This includes resolving problems with the company's services or equipment the customer is using. Communication is key, as a client technical support associate should try to remain calm and patient with each customer. Many employers with this kind of staff offer 24/7 assistance, so this position may require weekend and night availability.

More about Client Technical Support Associate jobs

What cities in North Carolina are hiring for Client Technical Support Associate jobs?

Cities in North Carolina with the most Client Technical Support Associate job openings:

Infographic showing various Client Technical Support Associate job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $53,156 per year, or $25.6 per hour.

Technical Support Engineer

Qualys

Raleigh, NC • On-site

Full-time

Re-posted 16 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Grow your career internally at Qualys, our best talent comes from within!
The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. The TSE will provide support via phone, email, and WebEx focused on the Qualys portfolio of products and their integration with customer environments.
Qualifications:
The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.
Required Knowledge/Experience:
• Bachelor of Science in Computer Science or equivalent experience
• 3+ years of experience in a technical support role.
• Unix/Linux experience in an enterprise environment.
• In-depth TCP/IP understanding.
• LAN/WAN infrastructures.
• Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
• Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Windows Active Directory authentication and security.
• Knowledge of Samba/Active Directory integration
• CIFS, DNS, ACL, server/client configuration.
• Splunk usage including but not limited to log queries and report/dashboard generation
• Experienced with packet capture review and diagnosis.
• Oracle and Microsoft SQL knowledge
• Outstanding troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
. Bilingual candidates highly desirable ( Spanish, Portuguese )
Preferred:
• Systems Management experience (KACE, GPO deployments)
• Previous API support and Regex knowledge.
• Scripting experience (Bash, Python)
• Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
• CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
• Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)
Have you notified your current manager of your application?
Qualys is an Equal Opportunity Employer, please see our EEO policy.

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