Sens du service client et de la satisfaction client * Capacite a gerer plusieurs dossiers en ... Un atout : experience avec des outils de support/ticketing, CRM, ou plateformes de gestion de la ...
Sens du service client et de la satisfaction client * Capacite a gerer plusieurs dossiers en ... Un atout : experience avec des outils de support/ticketing, CRM, ou plateformes de gestion de la ...
Client Relationship Executive (bilingual)
Quebec, QC · On-site
CA$71K - CA$119K/yr
Medical
Dental
Life
Retirement
Manage issues and escalations with accountability and sound judgment * Contribute to client retention and growth through service excellence, strategic advice, and support for sales activities What ...
Client Relationship Executive (bilingual)
Quebec, QC · On-site
CA$71K - CA$119K/yr
Medical
Dental
Life
Retirement
Manage issues and escalations with accountability and sound judgment * Contribute to client retention and growth through service excellence, strategic advice, and support for sales activities What ...
Private Client Associate
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Ability to make ... shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning ...
Private Client Associate
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Ability to make ... shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning ...
Program Manager, Patient Support Programs
Quebec, QC · On-site +1
CA$86K - CA$115K/yr
The Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of ... Serve as the primary client contact, ensuring strong partnerships and high levels of client ...
Program Manager, Patient Support Programs
Quebec, QC · On-site +1
CA$86K - CA$115K/yr
The Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of ... Serve as the primary client contact, ensuring strong partnerships and high levels of client ...
Program Manager, Patient Support Programs
Quebec, QC · On-site +1
CA$86K - CA$115K/yr
The Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of ... Serve as the primary client contact, ensuring strong partnerships and high levels of client ...
Program Manager, Patient Support Programs
Quebec, QC · On-site +1
CA$86K - CA$115K/yr
The Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of ... Serve as the primary client contact, ensuring strong partnerships and high levels of client ...
Territory Manager
Quebec, QC · On-site
$75K - $90K/yr
Build long-term client partnerships through regular site visits, proactive communication, and exceptional after-sales support. Manage the full sales cycle from lead generation and qualification to ...
Territory Manager
Quebec, QC · On-site
$75K - $90K/yr
Build long-term client partnerships through regular site visits, proactive communication, and exceptional after-sales support. Manage the full sales cycle from lead generation and qualification to ...
Client Advisor
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Work in a ... Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital ...
Client Advisor
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Work in a ... Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital ...
Client Advisor
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Work in a ... Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital ...
Client Advisor
Quebec, QC · On-site
Leaders who support your development through coaching and managing opportunities * Work in a ... Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital ...
Team leader, Management support and expertise support
Levis, QC · Hybrid
Medical
Retirement
PTO
As team leader, you support team management. You coordinate your unit's activities, action plans ... Meet targets on time and on budget and manage results, performance, quality and client/partner ...
Team leader, Management support and expertise support
Levis, QC · Hybrid
Medical
Retirement
PTO
As team leader, you support team management. You coordinate your unit's activities, action plans ... Meet targets on time and on budget and manage results, performance, quality and client/partner ...
Updating and correcting client information to ensure compliance with Canada Post standards ... management. With over $200 billion in assets and half a billion invested in technological ...
Updating and correcting client information to ensure compliance with Canada Post standards ... management. With over $200 billion in assets and half a billion invested in technological ...
Service client & support quotidien : Repondre aux appels et aux courriels des utilisateurs ... Connaissance de Salesforce ou d'un autre CRM avec billetterie du service client; * Connaissance des ...
Service client & support quotidien : Repondre aux appels et aux courriels des utilisateurs ... Connaissance de Salesforce ou d'un autre CRM avec billetterie du service client; * Connaissance des ...
Strategic Advisor, Client Growth
Quebec, QC · Hybrid
Retirement
PTO
Influence decision-making by supporting prioritization and investment choices through comparative ... issue management skills. * Demonstrates strong ability to communicate with senior stakeholders ...
Strategic Advisor, Client Growth
Quebec, QC · Hybrid
Retirement
PTO
Influence decision-making by supporting prioritization and investment choices through comparative ... issue management skills. * Demonstrates strong ability to communicate with senior stakeholders ...
Client Service Representative
Quebec, QC · Hybrid
Retirement
PTO
Provide technical support for our tools (testing, troubleshooting, problem solving) * Answer emails ... Active participation in a daily management meeting for process and improvements * Accountable for ...
Client Service Representative
Quebec, QC · Hybrid
Retirement
PTO
Provide technical support for our tools (testing, troubleshooting, problem solving) * Answer emails ... Active participation in a daily management meeting for process and improvements * Accountable for ...
Client Service Representative
Quebec, QC · Hybrid
Retirement
PTO
Provide technical support for our tools (testing, troubleshooting, problem solving) * Answer emails ... Active participation in a daily management meeting for process and improvements * Accountable for ...
Client Service Representative
Quebec, QC · Hybrid
Retirement
PTO
Provide technical support for our tools (testing, troubleshooting, problem solving) * Answer emails ... Active participation in a daily management meeting for process and improvements * Accountable for ...
Strategic Advisor, Client Growth
Quebec, QC · Hybrid
Retirement
PTO
Influence decision-making by supporting prioritization and investment choices through comparative ... issue management skills. * Demonstrates strong ability to communicate with senior stakeholders ...
Strategic Advisor, Client Growth
Quebec, QC · Hybrid
Retirement
PTO
Influence decision-making by supporting prioritization and investment choices through comparative ... issue management skills. * Demonstrates strong ability to communicate with senior stakeholders ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... Effectuer l'entrée de commandes à partir de SAP et du CRM, et obtenir les approbations ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... Effectuer l'entrée de commandes à partir de SAP et du CRM, et obtenir les approbations ...
Vous exercerez un role cle combinant support administratif, gestion des commandes et accueil a la ... Effectuer l'entree de commandes a partir de SAP et du CRM, et obtenir les approbations necessaires ...
Vous exercerez un role cle combinant support administratif, gestion des commandes et accueil a la ... Effectuer l'entree de commandes a partir de SAP et du CRM, et obtenir les approbations necessaires ...
Vous exercerez un role cle combinant support administratif, gestion des commandes et accueil a la ... Effectuer l'entree de commandes a partir de SAP et du CRM, et obtenir les approbations necessaires ...
Vous exercerez un role cle combinant support administratif, gestion des commandes et accueil a la ... Effectuer l'entree de commandes a partir de SAP et du CRM, et obtenir les approbations necessaires ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... , et obtenir les approbations nécessaires lorsque requis Effectuer l'entrée de commande de ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... , et obtenir les approbations nécessaires lorsque requis Effectuer l'entrée de commande de ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... Effectuer l'entrée de commandes à partir de SAP et du CRM, et obtenir les approbations ...
Vous exercerez un rôle clé combinant support administratif, gestion des commandes et accueil à ... Effectuer l'entrée de commandes à partir de SAP et du CRM, et obtenir les approbations ...
Client Support Manager information
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Full-time
Re-posted 23 days ago
Job description
A propos d'elia
elia est une plateforme SaaS B2B de gestion de l'espace de travail qui aide les entreprises a reinventer leur environnement de travail : reservation de bureaux et de salles, gestion des visiteurs, capteurs IoT et occupation, gestion d'actifs, affichage numerique, casiers intelligents, et plus encore. Nos clients incluent de grandes organisations a travers le Canada, les US et quelques autres pays.
Nous sommes une jeune equipe en pleine croissance, ou chaque personne a un impact direct sur le produit, et ou l'IA fait partie integrante de notre facon de construire.
Role et responsabilites
Le role
Nous cherchons une Specialiste Support et Deploiement pour rejoindre notre equipe et prendre en charge le support apres-vente ainsi que le deploiement de la plateforme elia chez nos clients. Vous releverez d'Olivier, notre lead Support et Deploiement, et travaillerez en etroite collaboration avec lui, l'equipe produit et l'equipe de vente pour assurer une experience client fluide, du deploiement jusqu'au support quotidien.
Responsabilites
- Repondre aux demandes de support de premier niveau (low level support) et assurer un suivi rigoureux jusqu'a resolution
- Accompagner les deploiements cle en main chez les clients : configuration, formation, mise en service
- Preparer et maintenir a jour les documents et guides de formation pour les clients et l'equipe
- Assurer le suivi avec les designers pour de petites modifications ou ajustements lies au deploiement
- Maintenir et enrichir notre help center et notre knowledge base
- Structurer et transmettre le bon contenu aux clients selon leur situation (ex. kit de lancement)
- Contribuer au suivi des SLA et a la satisfaction client sur le plan technique
- Soutenir l'equipe produit dans le QA des bugs et le suivi des tickets Jira au besoin
Profil recherche
- Quelques annees d'experience en support client, service apres-vente ou deploiement/implantation, idealement dans un contexte SaaS B2B
- Excellentes habiletes de communication, a l'oral comme a l'ecrit, en francais et en anglais
- Sens du service client et de la satisfaction client
- Capacite a gerer plusieurs dossiers en parallele avec organisation et rigueur
- Bonne capacite a vulgariser des concepts techniques pour des utilisateurs non techniques
- Autonomie et debrouillardise : capable de trouver une solution ou de savoir qui solliciter
- Un atout : experience avec des outils de support/ticketing, CRM, ou plateformes de gestion de la connaissance
A l'aise avec l'IA
Chez elia, l'IA fait partie integrante de notre facon de travailler. Nous recherchons quelqu'un qui :
- Utilise Claude (ou un outil equivalent) au quotidien pour accelerer ses reponses, sa documentation et son analyse
- Voit l'IA comme un levier pour etre plus autonome et efficace dans la resolution de demandes clients
- Est curieuxse d'explorer comment automatiser des taches repetitives de support ou de documentation
Pourquoi nous rejoindre
Chez elia, tu auras l'opportunite de :
- Travailler dans une equipe dynamique en pleine croissance
- Vivre l'experience start-up
- Profiter d'un horaire flexible et d'une possibilite de travail 100% teletravail ou hybride (Montreal ou Quebec)
- Avoir un acces gratuit au Tonic Gym ou 100$ pour faire du sport
- Participer a nos fameux G-PHEST
- Avoir acces a des assurances collectives
Joins-toi a une equipe en pleine croissance qui developpe les technologies necessaires a un monde de demain plus intelligent !
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