Client Support Manager Jobs in Quebec, QC (NOW HIRING)

As a Manager or Senior Manager in regulatory compliance, you will play a key role in managing and delivering high-impact advisory engagements for clients operating in highly regulated sectors, with a particular focus on asset managers and additional exposure to insurance, banking and securities brokerage clients.

Your responsibilities will include:

• Coordinating the management and execution of regulatory compliance client engagements, from planning through delivery of recommendations and client deliverables.
• Providing oversight guidance, including governance structure, risk management oversight, and roles and responsibilities of key stakeholders to help build robust and sustainable risk management programs.
• Helping organizations integrate compliance risk management into their processes and supporting senior management in strengthening a culture of compliance.
• Supporting the lines of defence responsible for deploying compliance programs and assessing risks across the organization.
• Assisting clients in regulatory risk management engagements, including risk appetite identification, process identification, and assessment of the design and operating effectiveness of controls.
• Acting as a regulatory compliance advisor to deliver services aligned with leading practices and legislative and regulatory requirements.
• Participating in the implementation of integrated risk management mechanisms and contributing to the evolution of compliance departments.
• Leading a team of consultants while ensuring that the quality of the team’s deliverables meets KPMG’s standards of excellence and client needs.
• Coaching, training and developing team members while fostering a culture of excellence, inclusion and continuous learning.
• Acting as a point of contact with clients to deepen existing relationships and develop new ones.
• Contributing to business development activities to position KPMG Advisory Services in regulatory compliance, both regionally and nationally.
• Increasing the visibility of the practice by participating in events or writing articles related to sound risk management, developing service offerings and maintaining continuous awareness of emerging risks and trends.

• 7–10 years of relevant regulatory compliance experience, including experience within the industry.
• Bachelor’s degree in accounting, law, criminology, finance, business or a related field.
• Master’s degree in law or business, an asset.
• Successful completion of the Chief Compliance Officer Qualifying Examination or another equivalent designation, an asset.
• Strong regulatory compliance experience with asset managers; additional experience in insurance and banking is an asset.
• Knowledge of regulations governing asset management, banking, insurance and securities brokerage, as well as expectations of relevant regulatory and self-regulatory organizations, including CIRO, OSFI and the AMF.
• General understanding of governance and regulatory compliance mechanisms.
• Excellent verbal and written communication skills in French and English.
• Ability to produce concise, structured and action-oriented presentations and reports.
• Strong computer skills, including Excel, Word, Visio and PowerPoint, as well as proficiency with AI tools (e.g., ChatGPT, Claude, etc.).
• Ability to effectively leverage technology and compliance tools.
• Leadership, strategic thinking, client orientation, comfort with teamwork and relationship building, ability to manage projects, resources and budgets, autonomy, attention to detail, and the ability to develop compelling recommendations.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• 7–10 years of relevant regulatory compliance experience, including experience within the industry.
• Bachelor’s degree in accounting, law, criminology, finance, business or a related field.
• Master’s degree in law or business, an asset.
• Successful completion of the Chief Compliance Officer Qualifying Examination or another equivalent designation, an asset.
• Strong regulatory compliance experience with asset managers; additional experience in insurance and banking is an asset.
• Knowledge of regulations governing asset management, banking, insurance and securities brokerage, as well as expectations of relevant regulatory and self-regulatory organizations, including CIRO, OSFI and the AMF.
• General understanding of governance and regulatory compliance mechanisms.
• Excellent verbal and written communication skills in French and English.
• Ability to produce concise, structured and action-oriented presentations and reports.
• Strong computer skills, including Excel, Word, Visio and PowerPoint, as well as proficiency with AI tools (e.g., ChatGPT, Claude, etc.).
• Ability to effectively leverage technology and compliance tools.
• Leadership, strategic thinking, client orientation, comfort with teamwork and relationship building, ability to manage projects, resources and budgets, autonomy, attention to detail, and the ability to develop compelling recommendations.

Providing you with the support you need to be at your best