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Client Support Associate Jobs in Indiana (NOW HIRING)

LHH US

Financial Support Associate

Indianapolis, IN · On-site

$22 - $24/hr

Prepare and update client documentation and administrative packets. * Transport completed tax ... support, accounting offices, or document?intensive environments. (preferred) * Associate or ...

Gallagher

Client Service Associate

Carmel, IN · On-site

$13.75 - $19/hr

Supporting the business priorities of Production team members and the Client Service function ... Associate's degree, professional certification, or equivalent training and experience preferred.

Aunalytics

Technical Support Specialist

South Bend, IN · On-site

Client Support & Coordination: * Serve as the first point of contact for clients seeking technical ... Modern Desktop Administrator Associate) are a plus * Strong customer service and troubleshooting ...

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How much do client support associate jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for client support associate in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.97 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities in Indiana are hiring for Client Support Associate jobs? Cities in Indiana with the most Client Support Associate job openings:

Financial Support Associate

LHH US

Indianapolis, IN • On-site

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Financial Support Specialist
LHH Recruitment Solutions is seeking a highly organized and detail?oriented Financial Support Specialist to support our client's three-person financial advisory office in Indianapolis. This role is heavily manual, paper?based, hands?on administrative work, supporting tax return processing, document handling, client communications, filing, and investment?side administrative tasks. This position requires someone who takes direction well, thrives in a heads?down environment, and can operate with precision in a structured, fast?paced office.
Location: Indianapolis, IN 46254
Employment Type: Temp for MLA - Long-term temporary with 4?month training period
Compensation: $23.00 - $25.00 per hour
Work Schedule: M-F - 8:30 AM - 5:30 PM / M-Th - 8:30 AM - 5:00 PM after April 15 - 32 hours (Friday Off)
Responsibilities/Day to Day
  • Assemble, organize, and prepare physical tax return packets.
  • Scan completed documents into the E-file system with accuracy.
  • Maintain handwritten notes and ensure proper documentation within client files.
  • File, sort, and maintain paper?based records in an organized system.
  • Prepare and update client documentation and administrative packets.
  • Transport completed tax returns to designated shipping locations (e.g., UPS).
  • Perform daily scanning, filing, sorting, and manual document handling.
  • Support office workflow by preparing materials, updating folders, and managing paper queues.
  • Maintain a structured and organized workspace to ensure consistent document flow.
  • Answer incoming calls, provide basic assistance, and route callers appropriately.
  • Record client updates and interactions using handwritten notes in the appropriate files.
  • Assist with routine administrative tasks related to investment account servicing.
  • Maintain up?to?date documentation and notes for client servicing needs.
  • Monitor general email inboxes and identify items requiring follow?up.
Qualifications
  • Minimum 2 years of administrative or office support experience.
  • Strong ability to work in a manual, paper?heavy environment.
  • Exceptional attention to detail and accuracy in handling documents.
  • Ability to follow structured processes and take direction well.
  • Strong organizational skills with the ability to prioritize and maintain workflow in a fast?paced setting.
  • Clear and professional communication skills (phone and in?person).
  • Proficiency in Microsoft Office (Outlook, Word, Excel).
  • Ability to handle confidential client information with discretion.
  • Must be able to work onsite every day; no remote or hybrid options.
  • Experience in financial services, tax preparation support, accounting offices, or document?intensive environments. (preferred)
  • Associate or bachelor's degree (preferred but not required).
  • Experience handling handwritten documentation and structured filing systems.
  • Familiarity with processes that require accuracy, repetition, and adherence to steps.
Pay Details: $22.00 to $24.00 per hour
Search managed by: Jason Timothy
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.