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Client Support Associate Jobs in Carmel, IN (NOW HIRING)

DHL

Client Support Lead

Plainfield, IN · On-site

First Shift Client Support Lead Shift: 8:00 am - 4:30 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Lead

Plainfield, IN · On-site

First Shift Client Support Lead Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Lead

Plainfield, IN · On-site

First Shift Client Support Lead Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Lead

Indianapolis, IN

Second Shift Client Support Lead Shift: 2:30pm -; 11:00 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm - 4:30 pm, Monday-Friday; holidays and weekends ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Position: Second Shift Client Support Specialist Shift: 12:00 pm -; 8:30 pm, Monday-Friday ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm -; 4:30 pm, Monday-Friday; holidays and ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm - 4:30 pm, Monday-Friday; holidays and weekends ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Second Shift Client Support Specialist Shift: 12:00 pm - 8:30 pm, Monday-Friday; holidays and ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

Position: Second Shift Client Support Specialist Shift: 12:00 pm -; 8:30 pm, Monday-Friday ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm -; 4:30 pm, Monday-Friday; holidays and ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DPDHL

Client Support Lead

Indianapolis, IN · On-site

Second Shift Client Support Lead Shift: 2:30pm -; 11:00 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

DHL

Client Support Lead

Indianapolis, IN · On-site

Second Shift Client Support Lead Shift: 2:30pm - 11:00 pm, Monday-Friday; holidays and weekends as ... PTO program for all associates, including paid holidays and vacation * 401(k) with generous company ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Carmel, IN

Client Support Associate information

See Carmel, IN salary details

$12

$19

$28

How much do client support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for client support associate in Carmel, IN is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.
Infographic showing various Client Support Associate job openings in Carmel, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,569 per year, or $20 per hour.

Client Support Lead

Plainfield, IN • On-site

DHL
Transportation and Warehousing • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 325 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Paid breaks

Respectful managers

Uninterrupted breaks

Learn more about DHLexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.
Position: First Shift Client Support Lead
Shift: 8:00 am - 4:30 pm, Monday-Friday; holidays and weekends as needed
Additional Incentives: There are no further incentives available beyond what has been outlined.
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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.
  • Assess and proactively address customer needs to build long-term trust and strengthen client relationships
  • Efficiently resolve complex customer complaints by providing timely, appropriate solutions/alternatives, following through to ensure complete satisfaction.
  • Build trust and rapport with customers through clear, open, and interactive communication channels.
  • Serve as the primary point of contact between customers and internal teams, including Warehouse, Transportation, and Operations.
  • Oversee the accurate processing and input of all customer orders, including special shipping requests and order-related paperwork.
  • Monitor order statuses and proactively communicate updates to clients. Partner with operations to verify product availability, track shipments, and ensure seamless delivery.
  • Run regular reports to audit product availability, identify inventory variances, and execute corrective actions.
  • Document, maintain, and update a comprehensive procedures manual for all client support processes to ensure team alignment.
  • Actively contribute to and lead initiatives focused on improving safety, quality, and workplace productivity.
  • Ensure strict adherence to all food safety and quality guidelines across all daily tasks and workflows.
  • Maintain cross-functional knowledge across various tasks to provide seamless coverage and team assistance when needed.
  • Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and make sound, data-driven decisions.
  • Effectively multitask and prioritize high-volume workloads to meet strict deadlines in a fast-paced environment.

SECURITY AND SAFETY
  • Adheres to all company security and inventory control procedures.
  • Maintains a secure work environment and reports any safety or security concerns to management immediately.
  • Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

QUALIFICATIONS
  • Education: High school diploma or GED required; some college is a plus.
  • Experience: 2-3 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS
  • Excellent verbal and written communication skills in English.
  • Ability to interact with customers professionally and courteously.
  • Basic computer proficiency, including Microsoft Word and Excel.
  • Preferred: Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS
  • The role requires standing, sitting, and moving intermittently throughout the workday.
  • Must be able to perform focused, detail-oriented work.
  • Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:
  • Affordable medical, dental, and vision coverage available beginning on your 30th day
  • PTO program for all associates, including paid holidays and vacation
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Grow your skills. Shape your world.
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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

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