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Client Success Jobs in Needham, MA (NOW HIRING)

zakipoint Health

Customer Success Manager

Cambridge, MA · On-site

... Success Manager (CSM) to strengthen partnerships, maximize client outcomes, and support revenue ... Own client relationships from implementation through renewal, acting as a strategic advisor to TPA ...

New

Curinos Inc

Client Value Manager

Waltham, MA · On-site

$110K - $140K/yr

Become the Trusted Advisor Behind Our Clients' Success The Client Value Manager (CVM) is one of Curinos' most strategic and visible client-facing roles. Sitting at the intersection of strategy ...

Phase2 Technology

Customer Success Manager II

Cambridge, MA · On-site

$74 - $120/hr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive ...

New

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

ARVO

Account Manager / Customer Success

Boston, MA · On-site

$60K - $70K/yr

Job Overview Our client, a rapidly growing medical technology company based in Boston, Massachusetts, is seeking a driven and relationship-focused Account Manager to join their Client Success team.

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

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Showing results 41-60

All JobsClient Success JobsClient Success Jobs in Needham, MA

Client Success information

See Needham, MA salary details

$35.4K

$90.5K

$152.5K

How much do client success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success in Needham, MA is $90,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $107,800.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Needham, MA?

The most popular types of Client Success jobs in Needham, MA are:

What job categories do people searching Client Success jobs in Needham, MA look for?

The top searched job categories for Client Success jobs in Needham, MA are:

What cities near Needham, MA are hiring for Client Success jobs?

Cities near Needham, MA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Needham, MA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,487 per year, or $43.5 per hour.

Associate Director of Client Success - Launch Accelerator

Trinity Partners

Waltham, MA • On-site

$112.50 - $137.50/hr

Other

Posted 15 days ago

Job description

## Associate Director of Client Success – Launch AcceleratorApplylocations: East Norriton, PA: Waltham, MA - Headquarters: New York, NY: Princeton, NJtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100258We're committed to bringing passion and customer focus to the business.Trinity Life Sciences is hiring a Client Success Associate Director within the Digital and AI Solutions group. This role is a unique opportunity to help clients bring therapies to market faster by using cutting-edge technology. You will serve as the primary partner to Trinity’s Launch Excellence team and as a trusted partner to clients in adopting and operationalizing Trinity’s GenAI-powered launch planning and management platform, Launch Accelerator. You’ll ensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables best‐in‐class launch execution. The ideal candidate enjoys working cross-functionally with clients, has deep expertise in launch planning and execution, and is comfortable using and selling technology.**Key Responsibilities****Product Expertise*** Act as the Launch Accelerator product expert serving as a valuable resource to help both existing and prospective clients maximize the value of the application.* Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience.**Client Onboarding & Enablement*** Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator’s core functionality, workflows, reports & dashboards, and collaboration features.* Train cross-functional stakeholders and support adaptation for various launch models.* Understand client team’s key needs and find new and unique ways for Launch Accelerator to fulfill them.* Coach users on best ways to use LA to their advantage, keeping in mind client value areas.**Ongoing Client Success, Value Realization, and Continuous Improvement*** Act as day-to-day point of contact for client questions and tech support.* Proactive client support through regular meetings to gain feedback, share updates and strengthen alignment and communication.* Capture client feedback and collaborate with product teams to advocate for clients and help strengthen our value pipeline of new capabilities.* Support testing of new features.**Own Support Materials and Onboarding Toolkits*** Ensure training and support materials are continuously updated to help clients maximize the value of Launch Accelerator.* Translate feedback into product enhancement suggestions/requirements and collaborate with Product Management for prioritization and inclusion in the roadmap**Client Growth & Expansion Responsibilities*** Identify expansion opportunities within LA and LEx and promote multi‐launch usage. Identify broader opportunities to Trinity’s products and services.* Build trusted relationships to uncover needs.* Support renewal and upsell conversations.* Track client growth metrics.**Qualifications**Required:* 5+ years pharma/biotech experience with exposure to launching new product sand or PMO experience in life sciences* 3+ client-facing experience supporting SaaS product adoption, growth and usage* Strong project management and communication skills with client facing representation* SaaS, digital transformation experiencePreferred:* Direct experience participating and/or leading one or more launches in life sciences* Exposure and familiarity with project management principals and tools that are used to drive large scale, multi-year projects* Proclivity for selling and inspiring interest in technology**Company Culture**At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work cross‐functionally, continuously improve, innovate with purpose, and foster respect and inclusion.## **About Trinity**Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey—from pre-launch to scale to loss of exclusivity. For more than 30 years, the world’s leading pharmaceutical, biotech, and medtech companies have relied on Trinity’s foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com.Trinity’s salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $125,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus. #J-18808-Ljbffr

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