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Client Success Jobs in Miami, FL (NOW HIRING)

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

greenpath, inc.

Client Success Specialist

Miami, FL · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

Trivium

Client Success Manager

Miami, FL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role - preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Trivium

Client Success Manager

Miami, FL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role -- preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Trivium

Client Success Manager

Miami, FL · On-site +1

Requirements What you've done * 3+ years in a CSM, account management, or client success role - preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Cyclops

Director of Client Success (Remote)

Miami, FL · Remote

Role Overview Cyclops is looking for a Director of Client Success to own the client journey from onboarding through the full account lifecycle, and build the function from the ground up in close ...

Bright!Tax

Head of Client Experience

Miami, FL · Remote

Client Success, who manage the relationship, and our tax team, who deliver the work. Clients don't experience those as two teams; they experience one journey. This role is the first to own that ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

While your primary focus is client success, you will also play a key role in ensuring our solutions evolve in alignment with the real-world threats our clients face. The Customer Success Specialist ...

Kentech Consulting Inc

ACCOUNT SUCCESS MANAGER

Miami, FL · Remote

$40K - $50K/yr

We are client focused and results-driven. * Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence. * Fact Finders: We are passionate investigators for ...

KENTECH Consulting

ACCOUNT SUCCESS MANAGER

Miami, FL · On-site

We are client focused and results-driven. Growth Minded: We believe in collaborative learning and ... IMPACT We are looking for a Client Success Account Manager who can serve as a trusted partner to ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Miami, FL

Client Success information

See Miami, FL salary details

$31.1K

$79.4K

$133.9K

How much do client success jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client success in Miami, FL is $79,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,900.00 and $94,700.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Miami, FL?

The most popular types of Client Success jobs in Miami, FL are:

What are popular job titles related to Client Success jobs in Miami, FL?

For Client Success jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Miami, FL look for?

The top searched job categories for Client Success jobs in Miami, FL are:

What cities near Miami, FL are hiring for Client Success jobs?

Cities near Miami, FL with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $79,446 per year, or $38.2 per hour.

Client Success Manager

eMed LLC

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Client Success Manager
Location: Miami, FL or Chicago, IL
About eMed
eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to deliver innovative solutions that improve health outcomes and reduce healthcare costs. Our GLP-1 weight management program combines at-home diagnostics with telehealth services to identify, onboard, and support patients - driving sustained outcomes through continuous care and adherence support.
Job Summary
We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed's B2B clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and growth. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver measurable outcomes that reinforce eMed's value as a strategic partner.
Essential Duties & Responsibilities
  • Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
  • Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
  • Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
  • Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
  • Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
  • Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
  • Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
  • Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
  • Participate in client QBRs, presentations, and check-ins as needed.
  • Stay current on eMed products, services, and industry trends to best support client needs.
  • Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.

Knowledge, Skills, & Abilities
  • Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
  • Strong communication, relationship-building, and project management skills.
  • High attention to detail, responsiveness, and problem-solving ability.
  • Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.
Qualifications
  • Bachelor's degree in business, Communications, Health Administration or related field (or equivalent experience).
  • 3-5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
  • Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
  • Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.

Preferred Qualifications
  • Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
  • Experience using AI tools to improve efficiency, reporting, or client deliverables
  • Project management certification or training (e.g., Six Sigma, PMP, or Agile).
  • Experience with BI tools or working with large datasets.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Catered breakfast and lunch daily, snacks
  • Wellness Resources

eMed is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. eMed complies with applicable federal, state, and local employment laws and regulations, including the Americans with Disabilities Act (ADA).

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