ZipRecruiter

Log In

1

Client Success Jobs in DeKalb, IL (NOW HIRING)

Genesys

Sr. Customer Success Manager

Oregon, IL

  • Medical

  • Dental

  • Vision

  • Retirement

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

TBK Bank, SSB

Senior Relationship Manager

Elgin, IL

$117K - $178K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK Bank, SSB, a subsidiary of Triumph Bancorp, Inc., is a Texas-state savings bank headquartered in Dallas.

Triumph Financial

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK Bank, SSB, a subsidiary of Triumph Bancorp, Inc., is a Texas-state savings bank headquartered in Dallas.

Triumph Financial

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK Bank, SSB, a subsidiary of Triumph Bancorp, Inc., is a Texas-state savings bank headquartered in Dallas.

Hansoninc

Deputy CAD Administrator

Rockford, IL · On-site +1

$50/hr

  • Medical

  • Retirement

The belief in sustainability within our company's practices creates a focus on client success and partnerships that are important to our communities and our environment. Job Title: Deputy CAD ...

previous pagenext page

Showing results 21-40

All JobsClient Success JobsClient Success Jobs in DeKalb, IL

Client Success information

See DeKalb, IL salary details

$31.9K

$81.5K

$137.4K

How much do client success jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client success in DeKalb, IL is $81,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $97,200.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in DeKalb, IL?

The most popular types of Client Success jobs in DeKalb, IL are:

What job categories do people searching Client Success jobs in DeKalb, IL look for?

The top searched job categories for Client Success jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Client Success jobs?

Cities near DeKalb, IL with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in DeKalb, IL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $81,527 per year, or $39.2 per hour.

Customer Success Associate

McQuade Organization

Rockford, IL • On-site

Full-time

Re-posted 27 days ago

Job description

Responsibilities

Are you passionate about helping people succeed while delivering exceptional service experiences? We’re looking for motivated individuals to join our growing team as Customer Success Associates. In this role, you’ll build meaningful relationships with clients, provide personalized support, and help customers get the most value from our services.

What We’re Looking For:

• Strong communication and people skills.

• A customer-first mindset and a desire to make a positive impact.

• A proactive attitude and adaptability to work in a fast-paced environment.

• Sales or customer service experience is a plus, but not required – we’ll train you!

Apply