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Client Success Manager Jobs in DeKalb, IL (NOW HIRING)

Genesys

Sr. Customer Success Manager

Oregon, IL · On-site

Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value across a portfolio of strategic enterprise accounts by helping organizations maximize adoption ...

TBK Bank, SSB

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

Day in the Life As a Senior Relationship Manager, no two days are the same. You'll spend your time ... Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK ...

TBK Bank, SSB

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

Day in the Life As a Senior Relationship Manager, no two days are the same. You'll spend your time ... Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK ...

Triumph Financial

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

Day in the Life As a Senior Relationship Manager, no two days are the same. You'll spend your time ... Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK ...

Triumph Financial

Senior Relationship Manager

Elgin, IL · On-site

$117K - $178K/yr

Day in the Life As a Senior Relationship Manager, no two days are the same. You'll spend your time ... Supportive company culture built on teamwork, innovation, and client success About TBK Bank TBK ...

Employbridge

Bilingual Onsite Manager

Saint Charles, IL · On-site

Experience in a customer service role responsible for multi-level client communication * HR and data management experience * Demonstrable success managing a team or process * Familiarity with a heavy ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in DeKalb, IL

Client Success Manager information

See DeKalb, IL salary details

$31.9K

$81.5K

$137.4K

How much do client success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client success manager in DeKalb, IL is $81,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in DeKalb, IL look for?

The top searched job categories for Client Success Manager jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Client Success Manager jobs?

Cities near DeKalb, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in DeKalb, IL as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $81,527 per year, or $39.2 per hour.

Client Success Manager

Aurora, IL • On-site

Globe Life: Moore Organizations
See more jobs at Globe Life: Moore Organizationsexternal

Full-time

Posted 28 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

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