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Client Success Jobs in Cassopolis, MI (NOW HIRING)

Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · Remote

Customer Success Manager, State ImplementationsAre you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

Level Data LLC

Customer Success Manager

Kalamazoo, MI · On-site

$80K - $85K/yr

Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

HUB

Private Client - Sales Executive

Kalamazoo, MI

$72K - $98K/yr

Job Responsibilities As a Private Client Producer, you will prospect for Affluent and High Net ... success. At HUB, we believe in investing in the future of our employees, and provide continuous ...

HUB

Private Client - Sales Executive

Mishawaka, IN

$70K - $95K/yr

Job Responsibilities As a Private Client Producer, you will prospect for Affluent and High Net ... success. At HUB, we believe in investing in the future of our employees, and provide continuous ...

Sprinklr

Sr. Customer Success Manager

Three Rivers, MI · On-site +1

Sprinklr's Customer Organization focuses on four strong pillars of Client Experience, Operational ... Co-developcustomer outcomesplan to deliver on agreed KPI's and success metrics. Conduct regular ...

Itron, Inc

Client Executive

Three Rivers, MI · Remote

$70K - $95K/yr

Collaborate with Solution Consultants, Customer Success, Product, and Marketing teams to deliver compelling demonstrations, business cases, and customer presentations. * Leverage industry expertise ...

Itron, Inc.

Client Executive

Three Rivers, MI · Remote

$70K - $95K/yr

Collaborate with Solution Consultants, Customer Success, Product, and Marketing teams to deliver compelling demonstrations, business cases, and customer presentations. * Leverage industry expertise ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Cassopolis, MI

Client Success information

See Cassopolis, MI salary details

$30.9K

$79.1K

$133.3K

How much do client success jobs pay per year?

As of Aug 28, 2026, the average yearly pay for client success in Cassopolis, MI is $79,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,300.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What cities near Cassopolis, MI are hiring for Client Success jobs?

Cities near Cassopolis, MI with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Cassopolis, MI as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $79,081 per year, or $38 per hour.

Client Success Coordinator

Omega Computer Services

Portage, MI • Remote

$17.25 - $23.25/hr

Full-time

Re-posted 28 days ago

Job description

ABOUT US

Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge IT solutions to businesses across diverse industries. We pride ourselves on delivering exceptional value and superior customer service, as well as a strong company culture, made possible by our staff's commitment to upholding our five core values:


DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

THE POSITION

We are looking for a full-time Client Success Coordinator to join our team working from our home office in the Greater Kalamazoo area. As a Client Success Coordinator, you will play a crucial role in building and maintaining strong relationships with our valued clients. You will serve as a primary point of contact for assigned clients, understanding their technological needs, addressing their concerns, and ensuring the successful delivery of our products and services. Your goal will be to maximize client satisfaction, foster long-term partnerships, and contribute to the company's growth by identifying new business opportunities within your portfolio. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.


KEY RESPONSIBILITIES


Client Relationships

  • Build andmaintainstrong relationships with key stakeholders across your assigned accounts.
  • Understand each client's businessobjectives, challenges, and technology needs.
  • Check in regularly to gather feedback, gauge satisfaction, and get ahead of concerns.


Account Health & Retention

  • Track account health indicators (ticket trends, satisfaction signals, engagement) to flag at-risk accounts before they becomechurn.
  • Manage contract renewals, pricing discussions, and negotiations - striking terms that work for both the client and Omega.
  • Identifyopportunities to expand the scope of services within existing accounts as client needsevolve.


Staying on Top of Open Issues

  • Keep eyes on active service issues within youraccounts, checking in regularly to make sure momentumhasn'tstalled.
  • Act as the client's point of contact during a service issue, keeping them informed while the technical team works toward resolution.


Delivery & Coordination

  • Partner with internal and technical teams to build account strategies aligned with client goals.
  • Track project progress, timelines, and deliverables, to keep expectations on track.
  • Stay current on industry trends, competitors, and emerging technologies to bring clients real insight, not just updates.


Reporting

  • Keepaccuraterecords of client interactions, opportunities, and account progress.
  • Prepare regular reports for internal teams and leadership.


QUALIFICATIONS

  • Proven experience in account management, client relationship management, or sales.
  • Strong understanding or willingness to learn IT solutions, services, and trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Results-oriented, with a track record tied to customer satisfaction and retention.
  • Comfortable learning new software tools (Fresh Desk and internal systems) and Microsoft Office Suite.
  • Willing to travel for client meetings, industry events, and conferences as required.


WE CAN'T DO WHAT WE DO WITHOUT YOU

This position drives our mission forward by delivering high-quality, white-glove I.T. service and support - and by championing best practices that make life better for both our clients and our team.

Apply