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Client Success Jobs in Bristol, CT (NOW HIRING)

Finalsite

Client Success Manager

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

Finalsite

Client Success Manager

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of ...

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

Evolutionary Edge

Be Seen First

Entry Level Client Success Manager

Hartford, CT · On-site

$48K - $60K/yr

We are seeking enthusiastic and motivated individuals to step into the role of Entry-Level Client Success Manager. This is your chance to make a meaningful impact while growing your skills alongside ...

Finalsite

Principal Client Success Manager

Glastonbury, CT · On-site

$130 - $180/hr

Join us and help shape stronger school communities around the world SUMMARY The Principal Client Success Manager (CSM) at Finalsite is an executive-level, post-sale partner responsible for driving ...

Finalsite

Senior Client Success Manager

Glastonbury, CT · On-site +1

Join us and help shape stronger school communities around the world SUMMARY The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio ...

Finalsite

Senior Client Success Manager

Glastonbury, CT · Remote

Join us and help shape stronger school communities around the world SUMMARY The Senior Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio ...

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All JobsClient Success JobsClient Success Jobs in Bristol, CT

Client Success information

See Bristol, CT salary details

$32.5K

$83.2K

$140.2K

How much do client success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success in Bristol, CT is $83,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Bristol, CT?

The most popular types of Client Success jobs in Bristol, CT are:

What job categories do people searching Client Success jobs in Bristol, CT look for?

The top searched job categories for Client Success jobs in Bristol, CT are:

What cities near Bristol, CT are hiring for Client Success jobs?

Cities near Bristol, CT with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Bristol, CT as of August 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $83,175 per year, or $40 per hour.

Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

Full-time

Posted 4 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
  • Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K-12 district, independent, charter, etc.) and strategic goals.
  • Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value.
  • Value and Adoption Driver: Understands the value of Finalsite's platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty.
  • Growth Identification: Proactively identify and qualify upsell and cross-sell opportunities within the software portfolio, and seamlessly transition these leads to the Sales team.
  • Supplemental Services Sales: Proactively sell follow-on services such as training or consulting to accelerate and deepen product adoption.
  • Risk Management: Monitor client engagement and satisfaction through tools like health scores, CSAT/NPS surveys, usage data, and referenceability metrics. Proactively mitigate churn risks with strategic intervention.
  • Client Advocacy: Act as the unwavering internal advocate for your clients, coordinating across teams to remove any roadblocks-whether technical, commercial, or operational.
  • Process Excellence: Maintain data integrity by completing all assigned tasks in Finalsite's Client Success Platform (ChurnZero), SalesForce and adhering to all internal Client Success team Standard Operating Procedures (SOPs).
  • Consistently execute and log all required engagement activities to ensure proactive and timely support for the client portfolio.
QUALIFICATIONS AND SKILLS
  • At least 3-5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment.
  • Excellent communication and interpersonal skills; empathetic, consultative, and confident in negotiation and conflict resolution scenarios.
  • Highly organized and detail-oriented; capable of managing a portfolio of accounts with varying needs and timelines.
  • Strong multitasking ability in a fast-paced environment, with the agility to shift priorities as needed.
  • Ability to work independently while also contributing to a highly collaborative team culture.
  • Bachelor's degree or equivalent experience.
  • A passion for K-12 education and commitment to Finalsite's mission.
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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