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Client Success Jobs in Pennsylvania (NOW HIRING)

Pop Promos

Client Success Coordinator

Philadelphia, PA · On-site

$18.25 - $24.50/hr

The Client Success Coordinator supports Pop!'s inside and outside sales team in their efforts to maintain quick and accurate responses to our customer base and ensure seamless order execution. The ...

eMenu International

Be Seen First

Client Success Manager

Philadelphia, PA · On-site

$20 - $30/hr

About the Role As a Client Success Manager , you'll be the primary point of contact for a portfolio of restaurant clients throughout Philly This is not a sales role and not a technical support ...

Fig Industries

Client Success Manager

Lancaster, PA · On-site

The Client Success Manager owns the ongoing success of client relationships by ensuring exceptional service, coordinating the operational delivery of Fig Lancaster products, andidentifying ...

Magellan Health, Inc.

Client Success Manager

Home, PA · On-site +1

$93K - $159K/yr

General Job Information Title Client Success Manager Grade 29 Work Experience - Required Account Management, IT, Project/Program Management Work Experience - Preferred Education - Required A ...

Metergy Solutions

Client Success Manager

Exton, PA

The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact ...

Milliman

Client Success Manager (MedInsight)

Berwyn, PA · On-site

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Rustman Agency

Client Success Trainee

Doylestown, PA · On-site

About the Role We are seeking a motivated and people-focused Client Success Trainee to join our growing team. In this entry-level position, you will receive hands-on training and mentorship to help ...

Signarama

Client Success Associate

Fort Washington, PA · On-site

$18 - $20/hr

About the Role Signarama King of Prussia/Norristown/Willow Grove is looking for a friendly, organized, and dependable Client Success Associate to join our team in Fort Washington, PA. This role is ...

New

Definiti

Client Success Manager I

Erie, PA · On-site +1

PURPOSE OF POSITION The Client Success Manager is responsible for overseeing client success activities, ensuring timely completion of plan tasks, monitoring project deadlines, and facilitating ...

DEFINITI LLC

Client Success Manager I

Erie, PA

PURPOSE OF POSITION The Client Success Manager is responsible for overseeing client success activities, ensuring timely completion of plan tasks, monitoring project deadlines, and facilitating ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Pennsylvania

Client Success information

See Pennsylvania salary details

$32.6K

$83.3K

$140.3K

How much do client success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success in Pennsylvania is $83,264.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,200.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Pennsylvania?

The most popular types of Client Success jobs in Pennsylvania are:

What are popular job titles related to Client Success jobs in Pennsylvania?

For Client Success jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Pennsylvania look for?

The top searched job categories for Client Success jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Client Success jobs?

Cities in Pennsylvania with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $83,264 per year, or $40 per hour.

Client Success Coordinator

Pop Promos

Philadelphia, PA • On-site

$18.25 - $24.50/hr

Full-time

Posted 8 days ago

Job description

Description:

Position Summary:

The Client Success Coordinator supports Pop!’s inside and outside sales team in their efforts to maintain quick and accurate responses to our customer base and ensure seamless order execution. The Client Success Coordinator will exceed client expectations by delivering on our brand promise and handle all mid-order and post-order tasks and customer service.

Requirements:
  • Support the Customer Service function of the sales team
    • Answer inbound calls, responding to basic product and timeline questions to funnel only true sales opportunities to the appropriate dedicated sales team.
    • Maintain the inbound Pop Client Success inbox funneling communication to the right teams for quick response time and timely order processing.
    • Provide a coverage support function when sales team members are out of office.
  • Support the Sales team in administrative functions related to uncovering business and pre-order tasks:
    • Support lead mining efforts including ensuring Zapier is operational for newly added leads.
    • Process and send samples and virtuals for new contact outreach or to support the pre-order process.
  • Manage and execute client orders:
    • Finalize the order process with clients accurately and efficiently, ensuring on time production timeline and delivery.
    • Price smaller opportunities using the pricing database as well as provide shipping and freight quotes to clients.
    • Receive and process POs from clients.
    • Approve and close order and sync into production and Quickbooks.
    • Request, receive and approve proofs and production photos. Update Sugar CRM system as necessary.
    • Update order information related to changes made in production or updates to client or end user shipping location or shipping methods.
  • Handle post order customer service and issue resolution:
    • Handle administrative documentation in the issue resolution process ensuring all details are properly logged in SugarCRM.
    • Respond to basic inbox inquiries related to order processing or status promptly and professionally.
    • Escalate client or order issues to the Client Success Manager as needed.
  • Maintain accurate client records in Sugar
    • Maintain accurate client records and track order progress using the Sugar CRM system.

Experience and Educational Requirements:

  • Bachelor's Degree in Business Administration, Communications or any related field.
  • 3+ years of experience in a customer service or client-facing support role.
  • Clear and professional communication is essential.
  • Additional training or certification in customer service, CRM platforms, or business communication is a plus.
  • Comfortable working in a structured, metrics-driven environment with KPIs.
  • Proven ability to provide empathetic, solution-oriented support to customers.
  • Familiarity with collaboration tools (Slack, Zoom, Google Workspace).
  • Extreme attention to detail
  • Ownership and accountability: Takes responsibility for getting it right the first time.