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Client Success Jobs in Dallas, PA (NOW HIRING)

ShipMonk

Merchant Success Manager

Pittston, PA · On-site

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the ... Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations ...

ShipMonk

Merchant Success Manager

Pittston, PA

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will ... Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience ... Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing ...

ShipMonk

Sr. Client Experience Manager

Pittston, PA · On-site

We're looking for a Senior Manager, Client Experience to lead and evolve our client experience ... Create tight feedback loops with cross-functional teams - Operations, Merchant Success, Billing ...

Fidelity Bank

Client Care Center Banker

Scranton, PA · On-site

$17.75 - $22.25/hr

Recognized both regionally and nationally for our exceptional client experience, we are an industry ... The bank provides training and mentorship needed to support success as a Fidelity Banker. If you ...

Fidelity Bank

Client Care Center Banker

Scranton, PA · On-site

$17.75 - $22.25/hr

Recognized both regionally and nationally for our exceptional client experience, we are an industry ... The bank provides training and mentorship needed to support success as a Fidelity Banker. If you ...

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All JobsClient Success JobsClient Success Jobs in Dallas, PA

Client Success information

See Dallas, PA salary details

$31.5K

$80.5K

$135.6K

How much do client success jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success in Dallas, PA is $80,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,900.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What cities near Dallas, PA are hiring for Client Success jobs?

Cities near Dallas, PA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Dallas, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $80,462 per year, or $38.7 per hour.

Merchant Success Manager

ShipMonk

Pittston, PA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Merchant Success Manager

The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top-tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of Shipmonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction.

The Merchant Success Manager will:

  • Deep dive into each assigned top tier account, learning the business of each merchant
  • Align with the merchant's goals to better guide and service them
  • Establish long-standing, trusted relationships with merchants, and develop open and effective channels of communication
  • Update and assist with internal projects for merchants, to increase merchant satisfaction
  • Encourage revenue growth by inspiring merchants to utilize additional services
  • Become the reliable point of contact for each merchant
  • Be involved in day-to-day operations to gain a better understanding of how our company is servicing our merchants
  • Become the internal go-to for questions regarding top tier merchants
  • Provide regular updates to merchants on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth

What you'll need:

  • Minimum three years of experience in a relatable Account Management/Client Success role
  • Minimum one-year experience in a management position (preferred)
  • Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
  • Strong communication skills required (verbal and written)
  • Must be willing to travel to different facilities and client locations
  • Upbeat and enthusiastic personality, with a go-getter attitude
  • Must be a problem solver with forward-thinking
  • Proficiency with Microsoft Office
  • Experience with Warehouse Management Systems is a plus
  • Experience with Salesforce is a plus

Perks Of Being a ShipMonker:

  • Full health benefits coverage (medical, dental, vision)
  • Unlimited Paid Vacation Time
  • 401(k) retirement plan

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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