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Client Success Associate Jobs in Pennsylvania (NOW HIRING)

Magellan Health, Inc.

Client Success Manager

Home, PA · On-site +1

$93K - $159K/yr

Other Job Requirements Responsibilities Associate's degree in computer and information science ... General Job Information Title Client Success Manager Grade 29 Work Experience - Required Account ...

ePlus

Customer Success Associate

King Of Prussia, PA · On-site

$60K - $75K/yr

Customer Success Associate King of Prussia, PA Overview As a Customer Success Associate (CSA), you ... Hold regular client meetings to review incidents, changes, and address specific customer needs and ...

UniFirst

Client Success Representative

Croydon, PA · On-site

Bachelor's or Associate's degree preferred * Proficiency with Mobile Technology, Microsoft Office Suite, and CRM * Outside business-to-business sales or route sales experience preferred * Individuals ...

BNY

Senior Specialist, Client Success

Pittsburgh, PA · On-site

We're seeking a future team member for the role of Senior Associate, Client Success to join our Client Service Practice team. This role is located in Pittsburgh, PA. In this role, you'll make an ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Pennsylvania

Client Success Associate information

See Pennsylvania salary details

$18.5K

$53.1K

$93.2K

How much do client success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success associate in Pennsylvania is $53,118.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Pennsylvania? The most popular types of Client Success jobs in Pennsylvania are:
What are popular job titles related to Client Success Associate jobs in Pennsylvania? For Client Success Associate jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Pennsylvania look for? The top searched job categories for Client Success Associate jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Client Success Associate jobs? Cities in Pennsylvania with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,118 per year, or $25.5 per hour.

Client Success Associate - Remote

Care Options for Kids

Bensalem, PA • Remote

$23 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

At Care Options for Kids, we are committed to providing the highest quality of service, delivering excellence in everything we do, and maintaining integrity in every interaction.

The Client Success Associate is responsible for managing the end-to-end referral and admission process for patients requiring private duty nursing services in the home. This role ensures timely, accurate, and compliant intake operations while serving as a key liaison among referral sources, patients and families, clinical teams, and payers.

Client Success Associate responsibilities include, but are not limited to:

  • Receive and manage incoming referrals from hospitals, physicians, case managers, managed care organizations, and community partners.
  • Coordinate and manage all new patient intakes from referral through admission and service activation.
  • Review referral documentation for completeness and accuracy, and enter all required information into the EMR.
  • Verify patient eligibility, benefits, and insurance coverage, including Medicaid and commercial insurance plans.
  • Obtain, submit, and track authorization requests and Single Case Agreements from initiation through execution.
  • Serve as the primary point of contact for patients, families, and referral sources regarding services, rates, admission status, and available community resources.
  • Maintain ongoing communication and provide timely updates to referral sources, families, and internal team members regarding intake status and service readiness.
  • Ensure compliance with agency policies, regulatory requirements, payer guidelines, and documentation standards.
  • Complete assigned Intake Workflow tasks within the EMR and identify opportunities to improve intake processes and operational efficiency.
  • Track and maintain accurate intake records, metrics, and reporting data to support departmental performance goals.

Qualifications:

  • Associate degree required; bachelor's degree preferred.
  • Minimum of two years of experience in healthcare intake, admissions, care coordination, home health, private duty nursing (PDN), or managed care preferred.
  • Knowledge of insurance verification, authorization processes, Medicaid programs, managed care organizations, Single Case Agreements, and health plans related to PDN services preferred.
  • Strong organizational, communication, and interpersonal skills.
  • Proficiency with EMR systems and Microsoft Office applications, including Outlook and Excel.
  • Ability to communicate effectively in English, both verbally and in writing; bilingual skills are a plus but not required.
  • Ability and willingness to travel occasionally (up to 10%) for team meetings, training, conferences, and other business-related events as needed.
Care Options for Kids offers benefits to variable paid employees based on certain measurement periods. These benefits are available to eligible employees and are designed to support the health and well-being of you and your family.
Location:  Remote in Pennsylvania, New Jersey or Delaware
Wage:  $23.00 to $25.00/hour
Benefits include:
  • Paid time off
  • Medical, dental and vision
  • 401K
  • Other voluntary products