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Client Success Specialist Jobs in Decatur, GA (NOW HIRING)

BrightLink

Client Success Specialist

Roswell, GA · On-site

BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of ...

BrightLink

Client Success Specialist

Roswell, GA · On-site

BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of ...

Ci

Senior Client Success Specialist

Atlanta, GA

Input client and advisor requests into Salesforce, track completion * Retrieve and distribute ... success. We are committed to fully utilizing the abilities of all our employees and expect each of ...

Allegion

Customer Success Specialist

Alpharetta, GA

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen ...

Allegion

Customer Success Specialist

Alpharetta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen ...

Allegion

Customer Success Specialist

Atlanta, GA · On-site

Customer Success Specialist (Preferred candidates would be in the Atlanta Metro area for in person ... Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen ...

SiteCare

Client Success Advisor

Atlanta, GA · On-site +1

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Step into active Client Specialist conversations when broader commercial opportunities or tier ...

Coreforce

Manager, Client Success

Decatur, GA · On-site +1

$100K - $120K/yr

Join Our Team as a Manager, Client Success Company: Coreforce Location: In office or Remote Job ... Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client ...

SiteCare

Client Success Advisor

Atlanta, GA · Remote

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients ... Step into active Client Specialist conversations when broader commercial opportunities or tier ...

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All JobsClient Success Specialist JobsClient Success Specialist Jobs in Decatur, GA

Client Success Specialist information

See Decatur, GA salary details

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How much do client success specialist jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for client success specialist in Decatur, GA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Specialist, and why are they important?

To thrive as a Client Success Specialist, you need strong communication, problem-solving skills, and a background in customer service or account management, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and knowledge of customer support ticketing systems are commonly required. Outstanding interpersonal skills, proactive attitude, and the ability to manage multiple client relationships help distinguish top performers. These abilities are crucial for building long-term client trust, ensuring satisfaction, and driving business retention and growth.

How does a Client Success Specialist typically collaborate with other departments to ensure client satisfaction?

Client Success Specialists frequently work cross-functionally with teams such as Sales, Product, and Support to address client needs and resolve issues promptly. They act as a bridge, communicating client feedback to relevant departments and coordinating solutions to ensure a positive client experience. This collaboration often involves regular meetings, shared documentation, and joint problem-solving sessions, which help to align internal efforts with client goals. Building strong internal relationships is key to efficiently advocating for clients and driving long-term success.

What does a Client Success Specialist do?

A Client Success Specialist is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a main point of contact for clients, helping them resolve issues, answering questions, and guiding them to make the most of the company's offerings. Their goal is to build strong relationships, encourage client retention, and help clients achieve their desired outcomes. This role often involves onboarding new clients, providing ongoing support, and collaborating with other teams to address client needs.
What are popular job titles related to Client Success Specialist jobs in Decatur, GA? For Client Success Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Client Success Specialist jobs in Decatur, GA look for? The top searched job categories for Client Success Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Success Specialist jobs? Cities near Decatur, GA with the most Client Success Specialist job openings:
Client Success Specialist jobs near you
Infographic showing various Client Success Specialist job openings in Decatur, GA as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, and 10% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $43,623 per year, or $21 per hour.
Client Success Specialist

Client Success Specialist

BrightLink

Roswell, GA • On-site

Full-time

Medical, Vision, Retirement, PTO

Posted 13 days ago

Job description

Who is BrightLink?
BrightLink is a consultative, industry thought-leader building SaaS technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs.
Who are we looking for?
BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. You'll be the person keeping both launches and project work on track, while keeping both internal and external teams informed.
This is not a support role. You're expected to drive things forward, surface risk early, and make sure every client in your portfolio feels like they have a true partner - not just a vendor.
What You'll Do
Launch Coordination
New client launches are high-stakes moments - and you'll own the coordination from kickoff through go-live. That means driving the process, not just tracking it.
  • Facilitate kickoff meetings and maintain the launch plan as a living document
  • Own the meeting cadence: calendar, agendas, and recaps
  • Keep a shared timeline that both internal teams and clients can trust
  • Make sure every stakeholder - on both sides - knows what they own and when
  • Stay close through go-live and into post-launch stabilization

Project Work
You'll coordinate project work from the first discovery conversation through SOW sign-off and into delivery.
  • Join discovery calls with clients and help shape requirements into clear, actionable scopes
  • Partner with internal teams on SOW development; catch scope gaps before they become delivery problems
  • Keep approved SOWs tracked and prioritized - nothing falls through the cracks
  • Monitor what's in flight across your accounts: know what's at risk, what's on track, and what's approaching a billing milestone
  • Coordinate UAT: schedule demos, collect feedback, and confirm acceptance criteria is met
  • Notice patterns across projects and bring them forward as potential product or process improvements

Release & Product Communications
When we ship something new, your clients should hear it from you - in plain language, with context that's relevant to them.
  • Stay ahead of upcoming releases and deployment schedules
  • Translate release notes into client-appropriate communications; not everyone needs everything
  • Be the first line of response for client questions post-release and escalate issues without delay

Account Management & Relationship Health
Your accounts aren't just a list - they're relationships you're actively tending.
  • Serve as the primary day-to-day contact for your portfolio
  • Know your clients: their history with BrightLink, their goals, their pain points, their stakeholders
  • Surface expansion opportunities and flag them to leadership
  • Identify friction, scope creep, or timeline risk early and come to the table with a recommended path forward

What You Bring
  • Bachelor's degree
  • 2-3 years of account management experience at a SaaS company
  • Ability to communicate and influence at all levels - including executive stakeholders
  • Solid experience with CRM tools and MS Office or Google Workspace
  • Strong organizational skills and the ability to manage multiple workstreams without losing the thread
  • Excellent written and verbal communication - you write clearly, speak confidently, and listen well

We'd Love it if You Also Bring
  • Familiarity with AI productivity tools and a genuine curiosity for working smarter
  • Experience in or knowledge of the credentialing industry
  • Training or enablement background

Additional Benefits
  • Paid Vacation, Sick Days & PTO
  • Health and Vision Insurance
  • 401(k)
  • Reading Reward Program
  • Quarterly Team / Company Activities
  • Flexible Schedules
  • Personal or Professional Growth Conference Stipends
  • Friday Family Lunches for You, Your Spouse and Children
  • Casual Dress Environment
  • Paid Recess - Everyday!
  • Awesome, Collaborative and Open Work Environment
Core Values
We look for candidates who embrace BrightLink's core values, which guide how we work together and serve our clients:
  • Be remarkable
  • Practice humble service
  • Nurture enduring partnerships
  • Always drive to deliver
  • Seek pragmatic perfection
  • Create positive personal growth
  • Engage in camaraderie

Sure, we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.
However, if you look at our core values you'll notice BrightLink specifically focuses on positive personal growth. Whether it's our team members, clients, or client's clients this means our goal is to leave people better than we found them. You'll be surrounded by people with a drive to grow, discover, and build a better life. If this is something you're interested in, we hope you'll consider this position, and also take a look at our other currently open positions.

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