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Client Success Saas Jobs in Decatur, GA (NOW HIRING)

BrightLink

Client Success Specialist

Roswell, GA · On-site

BrightLink is a consultative, industry thought-leader building SaaS technology for the professional ... BrightLink is looking for a Client Success Specialist to sit at the intersection of client ...

FIS

Team Lead, Client Success Manager

Atlanta, GA

Act as a subject matter expert in FIS software, including hosted and SaaS delivery models, leading ... Client Success, Client Service/Support, Account Management, or similar roles * Prior people ...

BrightLink

Client Success Specialist

Roswell, GA · On-site

BrightLink is a consultative, industry thought-leader building SaaS technology for the professional ... BrightLink is looking for a Client Success Specialist to sit at the intersection of client ...

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

CSAT Education & Experience Requirements: * 5+ years of experience in Customer Success, Account Management, or similar client-facing roles * Experience in SaaS, data services, or usage-driven ...

Patientco

Director, Client Marketing

Atlanta, GA · On-site

Equips Client Success and Sales with data-backed messaging, use cases, and talking points that ... Familiarity with revenue cycle management or healthcare SaaS. ABOUT WAYSTAR Through a smart ...

NPHub

Customer Success Manager

Atlanta, GA

$70K - $90K/yr

You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first ...

NPHub

Customer Success Manager

Atlanta, GA

You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first ...

FlexTG

Manager Client Account Management

Atlanta, GA · Hybrid

$85K - $95K/yr

Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement ... SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.

FlexTG

Manager Client Account Management

Atlanta, GA · Hybrid

$85K - $95K/yr

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account ... SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.

FlexTG

Manager Client Account Management

Atlanta, GA · Hybrid

Lead Client Success. Drive Strategy. Build High-Performing Teams. Manager, Client Account ... SaaS, Healthcare Services, Technology Services, Telecom, or Customer Success leadership experience.

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Showing results 1-20

All JobsClient Success Saas JobsClient Success Saas Jobs in Decatur, GA

Client Success Saas information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do client success saas jobs pay per year?

As of Jul 22, 2026, the average yearly pay for client success saas in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Saas vs Customer Support Specialist?

AspectClient Success SaasCustomer Support Specialist
CredentialsRelevant degrees, certifications in SaaS or customer successBasic technical or customer service training
Work EnvironmentProactive, strategic engagement with clients, SaaS platformsReactive support, troubleshooting, and issue resolution
Employer & IndustryTech companies, SaaS providersVarious industries, including tech, retail, telecom
Search & Comparison IntentUnderstanding strategic client management in SaaSResolving customer issues and technical support

While both roles involve working with clients, Client Success Saas focuses on proactive engagement and ensuring long-term satisfaction in a SaaS environment, whereas Customer Support Specialist primarily handles reactive troubleshooting and issue resolution.

What are popular job titles related to Client Success Saas jobs in Decatur, GA? For Client Success Saas jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Client Success Saas jobs in Decatur, GA look for? The top searched job categories for Client Success Saas jobs in Decatur, GA are:
Client Success Saas jobs near you
Client Success Specialist

Client Success Specialist

BrightLink

Roswell, GA • On-site

Full-time

Medical, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Who is BrightLink?
BrightLink is a consultative, industry thought-leader building SaaS technology for the professional credentialing industry. At our core, we are passionate about helping people better their lives through the demonstration of skills. We build technology that delivers cognitive assessments and manages professional credentialing programs.
Who are we looking for?
BrightLink is looking for a Client Success Specialist to sit at the intersection of client relationships and internal delivery. This is a hands-on role that owns both the operational coordination of client projects and the ongoing health of a defined portfolio of accounts. You'll be the person keeping both launches and project work on track, while keeping both internal and external teams informed.
This is not a support role. You're expected to drive things forward, surface risk early, and make sure every client in your portfolio feels like they have a true partner - not just a vendor.
What You'll Do
Launch Coordination
New client launches are high-stakes moments - and you'll own the coordination from kickoff through go-live. That means driving the process, not just tracking it.
  • Facilitate kickoff meetings and maintain the launch plan as a living document
  • Own the meeting cadence: calendar, agendas, and recaps
  • Keep a shared timeline that both internal teams and clients can trust
  • Make sure every stakeholder - on both sides - knows what they own and when
  • Stay close through go-live and into post-launch stabilization

Project Work
You'll coordinate project work from the first discovery conversation through SOW sign-off and into delivery.
  • Join discovery calls with clients and help shape requirements into clear, actionable scopes
  • Partner with internal teams on SOW development; catch scope gaps before they become delivery problems
  • Keep approved SOWs tracked and prioritized - nothing falls through the cracks
  • Monitor what's in flight across your accounts: know what's at risk, what's on track, and what's approaching a billing milestone
  • Coordinate UAT: schedule demos, collect feedback, and confirm acceptance criteria is met
  • Notice patterns across projects and bring them forward as potential product or process improvements

Release & Product Communications
When we ship something new, your clients should hear it from you - in plain language, with context that's relevant to them.
  • Stay ahead of upcoming releases and deployment schedules
  • Translate release notes into client-appropriate communications; not everyone needs everything
  • Be the first line of response for client questions post-release and escalate issues without delay

Account Management & Relationship Health
Your accounts aren't just a list - they're relationships you're actively tending.
  • Serve as the primary day-to-day contact for your portfolio
  • Know your clients: their history with BrightLink, their goals, their pain points, their stakeholders
  • Surface expansion opportunities and flag them to leadership
  • Identify friction, scope creep, or timeline risk early and come to the table with a recommended path forward

What You Bring
  • Bachelor's degree
  • 2-3 years of account management experience at a SaaS company
  • Ability to communicate and influence at all levels - including executive stakeholders
  • Solid experience with CRM tools and MS Office or Google Workspace
  • Strong organizational skills and the ability to manage multiple workstreams without losing the thread
  • Excellent written and verbal communication - you write clearly, speak confidently, and listen well

We'd Love it if You Also Bring
  • Familiarity with AI productivity tools and a genuine curiosity for working smarter
  • Experience in or knowledge of the credentialing industry
  • Training or enablement background

Additional Benefits
  • Paid Vacation, Sick Days & PTO
  • Health and Vision Insurance
  • 401(k)
  • Reading Reward Program
  • Quarterly Team / Company Activities
  • Flexible Schedules
  • Personal or Professional Growth Conference Stipends
  • Friday Family Lunches for You, Your Spouse and Children
  • Casual Dress Environment
  • Paid Recess - Everyday!
  • Awesome, Collaborative and Open Work Environment
Core Values
We look for candidates who embrace BrightLink's core values, which guide how we work together and serve our clients:
  • Be remarkable
  • Practice humble service
  • Nurture enduring partnerships
  • Always drive to deliver
  • Seek pragmatic perfection
  • Create positive personal growth
  • Engage in camaraderie

Sure, we look like a technology company. Sharp people working really hard to do something that changes the world in a meaningful way.
However, if you look at our core values you'll notice BrightLink specifically focuses on positive personal growth. Whether it's our team members, clients, or client's clients this means our goal is to leave people better than we found them. You'll be surrounded by people with a drive to grow, discover, and build a better life. If this is something you're interested in, we hope you'll consider this position, and also take a look at our other currently open positions.

Apply