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Client Success Project Manager Jobs in Tennessee

Inhabit

Client Success Manager

Knoxville, TN · On-site

Summary The Client Success Manager (CSM) is responsible for owning the end-to-end success of ... Additionally, the CSM may support special projects assigned by the General Manager or VP of ...

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INHABIT IQ

Client Success Manager

Knoxville, TN · On-site +1

Summary The Client Success Manager (CSM) is responsible for owning the end-to-end success of ... Additionally, the CSM may support special projects assigned by the General Manager or VP of ...

5ironCyber

Client Success Manager

Franklin, TN · On-site

$80K - $100K/yr

CLIENT SUCCESS MANAGER 5ironCyber security operations solutions provide comprehensive detection and ... projects * The ability to be flexible and work in a rapidly changing environment is required

SERVPRO

Client Success Representative

Gallatin, TN · On-site +1

Continuous Improvement & Knowledge Management * Identify recurring questions or gaps in program ... Additional working hours required as needed to complete assignments and projects on schedule

TechnologyAdvice

Client Success Manager, Channel

Nashville, TN · Remote

$146K - $147K/yr

As a Client Success Manager, Channel , you will support and manage a portfolio of channel-driven ... This is more than project coordination. It requires ownership, attention to detail, the ability to ...

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Client Success Project Manager information

What does a Client Success Project Manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

How does a Client Success Project Manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What are popular job titles related to Client Success Project Manager jobs in Tennessee? For Client Success Project Manager jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Tennessee look for? The top searched job categories for Client Success Project Manager jobs in Tennessee are:
What cities in Tennessee are hiring for Client Success Project Manager jobs? Cities in Tennessee with the most Client Success Project Manager job openings:
Client Success Project Manager jobs near you
Client Success Manager

Client Success Manager

Inhabit

Knoxville, TN • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

About Inhabit
Inhabit is a global PropTech software company serving over 5 million units in the residential and short-term rental property management industries. Our 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. Learn more at, visit inhabit.com.
About GROW
Founded in 2015, GROW Learning Management System has been helping companies shift their training culture to a positive one. Through our tidbit training model, and dashboard customization, learner engagement increases tremendously. Through ongoing delivery of fresh content, GROW provides individuals with the skills they need to reach their potential and excel within their company and beyond. Our multifamily focused training helps prepare employees in sales, safety, leadership, risk management, compliance, student housing and more! We tailor the flow of training to company specifications, resulting in a positive, engaging learner experience.
Job Description Summary
The Client Success Manager (CSM) is responsible for owning the end-to-end success of assigned client accounts utilizing the company's Learning Management System (LMS). Serving as the primary point of contact, the CSM ensures successful onboarding, adoption, engagement, retention, and growth of client accounts. This role delivers a high level of customer service by managing the full client lifecycle, including onboarding, ongoing communication, retention strategies, renewals, and accounts receivable. Acting as a trusted advisor, the CSM aligns the platform's capabilities with client operational goals such as training compliance, employee development, and performance improvement across client portfolios. The CSM proactively anticipates client needs, identifies potential risks, and resolves issues before they escalate. All client interactions are conducted in a professional, transparent, and solutions-oriented manner. Additionally, the CSM may support special projects assigned by the General Manager or VP of Operations.
What You'll Do (Functions & Responsibilities)
  • Serve as the primary point of contact for assigned client accounts, building strong relationships and acting as a trusted advisor on training strategy and LMS solutions.
  • Partner with Sales to support demos, client evaluations, and solution alignment.
  • Lead client onboarding and implementation, ensuring a smooth rollout through coordination, training, and system setup.
  • Drive client engagement and adoption by promoting platform capabilities and ensuring clients maximize the value of their LMS.
  • Proactively identify risks and opportunities within accounts, resolving issues and recommending improvements to support long-term success.
  • Manage client retention and growth through renewals, upsells and identification of opportunities to enhance training goals and services.
  • Support account operations including billing coordination, account updates, and portfolio changes while maintaining accurate records.
  • Monitor client usage and performance, providing insights and recommendations to improve engagement and outcomes.
  • Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless and high-quality client experience.
  • Contribute to internal initiatives, documentation, and special projects as needed.
  • Any other projects or tasks assigned by the General Manager or other Inhabit team members.

What We're Looking For (Minimum qualifications)
  • 3+ years of Client Success, Account Management, or Customer Success experience in a SaaS environment.
  • Advanced working knowledge of all Microsoft Office products with a focus on Excel, Word and Teams.
  • Salesforce & ticketing system experience.
  • Strong understanding of support management principles.
  • Ability to perform mathematical calculations for creating business cases, budgets, Excel formulas, etc.
  • Proven ability to manage multiple client accounts and projects simultaneously.
  • Highly self-motivated and directed.
  • Exceptional attention to detail.
  • Experience supporting integrations or technical implementations.
  • Ability to read, analyze, and interpret common legal documents.
  • Extraordinary customer service skills.
  • Excellent verbal and written communication, as well as interpersonal skills.
  • Strong understanding of the multifamily housing or property management industry.
  • Experience working with Learning Management Systems (LMS) or training platforms, or Property Management System/Operation System is preferred.

Education Requirements
  • Bachelor's degree or equivalent work experience.

Type
  • Full Time, Salaried, Exempt

Location
  • Knoxville, TN; Plano, TX; Chandler, AZ; Alpharetta, GA
  • We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include
  • Competitive Pay
  • Health Insurance: Medical, Dental, Vision and Prescription Plans
  • Health Savings Accounts
  • Flexible Spending Account
  • Dependent Flexible Spending Account
  • Critical Illness
  • Accident
  • Retirement Savings Plan (401K) with discretionary company match
  • Short and Long Term Disability
  • Company Paid $25,000.00 life insurance
  • Supplemental Life and AD&D Insurance
  • Employee Assistance Program
  • Paid Holidays
  • Paid Vacation
  • Paid Volunteer Time
  • Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodation to applicants.
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