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It Problem Manager Jobs in Tennessee (NOW HIRING)

City Brewing Co

IT Manager, Service Desk

Memphis, TN · On-site

The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within the service delivery scope, and ensures ...

Sandvik

IT Administration Professional

Nashville, TN · On-site

Managing enterprise backup and recovery solutions. * Experience with Linux server administration is ... Excellent problem-solving skills and the ability to work independently or collaboratively.

Novatech

IT/Warehouse Associate

Memphis, TN · On-site

$18/hr

Effective problem solving, deductive reasoning, analytical and time management skills * Willingness ... including IT, Print, Cloud, and Security. Headquartered in Nashville, Tennessee, the company ...

Alpha Consulting Corp.

Helpdesk Support

Memphis, TN · On-site

$19.50 - $26.25/hr

... problem management. • Experience with IT Risk Management and Security assessments. Company : Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing ...

Scalence L.L.C.

Helpdesk Support

Memphis, TN · On-site

$19.50 - $26.25/hr

Responsibilities : • Participate in IT new service rollout, software releases, system upgrades ... Preferred : • Experience in Desktop Management - Infrastructure Services (IS). • Problem ...

Careers | Hunter Fan

IT WMS Architect

Cordova, TN

... management application via WMS (Logfire) Cloud APIs. Provide training on how a facility is ... and problem solving, in addition to technical data analysis, functional design, modeling and ...

Hunter Fan Company

IT WMS Architect

Cordova, TN

... management application via WMS (Logfire) Cloud APIs. Provide training on how a facility is ... and problem solving, in addition to technical data analysis, functional design, modeling and ...

GTN Technical Staffing

Be Seen First

IT White Glove Support

Nashville, TN · On-site

$30 - $35/hr

Deliver on-site Smart Hands support for IT resolver groups, including server troubleshooting and ... Analytical problem-solving skills with proactive initiative. * Excellent time management and ...

Hunter Fan Company

IT WMS Architect

Cordova, TN · On-site

... management application via WMS (Logfire) Cloud APIs. Provide training on how a facility is ... and problem solving, in addition to technical data analysis, functional design, modeling and ...

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Showing results 1-20

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Tennessee

It Problem Manager information

See Tennessee salary details

$18.2K

$67.8K

$125.3K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in Tennessee is $67,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $81,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Tennessee as of June 2026, with employment types broken down into 62% Full Time, 35% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,815 per year, or $32.6 per hour.
Senior Problem, Incident and Event Management Engineer

Senior Problem, Incident and Event Management Engineer

Humana

Nashville, TN • On-site, Remote

$100K - $138K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

147th of 261 rated insurance

Job description

Become a part of our caring community
The Senior Problem, Incident and Event Management Engineer facilitates the coordination and restoration of services impacting key technology platforms and applications. This role serves as a central point of contact for high-priority incidents, driving timely resolution while minimizing business impact. The position requires advanced analytical skills to evaluate complex issues, along with the ability to coordinate cross-functional teams and manage notifications across technical, business, and leadership stakeholders.

The Senior Problem, Incident and Event Management Engineer is responsible for managing the full lifecycle of incidents from detection through resolution. This role requires strong leadership, decision-making, and communication skills to effectively manage high-pressure situations with minimal oversight.

Key responsibilities include:

  • Coordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recovery
  • Making incident prioritization decisions based on the Enterprise Priority Matrix
  • Communicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadership
  • Preparing and distributing post-incident summaries, and executive-level notifications
  • Escalating issues appropriately and ensuring accountability across support teams and vendors
  • Partnering with Problem Management to ensure incidents with recurring patterns are addressed structurally
  • Identifying trends and recommending improvements to tools, processes, and operational practices
  • Supporting continuous improvement initiatives, including automation and process optimization
  • Participating in on-call or escalation rotations for off-hours incident support

Use your skills to make an impact

Required Qualifications

  • 2+ years of Incident Management experience
  • Ability to lead cross-functional teams under pressure
  • Previous experience in the healthcare industry
  • Experience sending notifications to business, technical and executive stakeholders
  • Experience with ITSM tools such as ServiceNow
  • Strong analytical and problem-solving capabilities

Preferred Qualifications

  • ITIL v5 certification

Additional Info:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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