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It Problem Manager Jobs in Tennessee (NOW HIRING)

University of Rochester

$77K - $115K/yr

Reporting to the IT Service Delivery Manager, this position serves as part of an IT Service ... Distinctive problem-solving and analytical skills combined with strong business acumen and ...

Terex

IT BI Solutions Engineer, ES

Chattanooga, TN · On-site

$46.50 - $60.25/hr

Chattanooga, TN, Austin, TX, Dallas, TX or Atlanta office Reports to: IT Senior Manager Department ... Soft Skills * Strong analytical and problem-solving mindset. * Excellent communicator, able to ...

Terex Corporation

IT BI Solutions Engineer, ES

Chattanooga, TN · On-site

$46.50 - $60.25/hr

Chattanooga, TN, Austin, TX, Dallas, TX or Atlanta office Reports to: IT Senior Manager Department ... Soft Skills * Strong analytical and problem-solving mindset. * Excellent communicator, able to ...

University of Rochester

$77K - $115K/yr

Defines and manages Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs ) for ... Excellent problem-solving, analytical, and decision-making abilities required * Strong ...

Sysazzle

Technical Analyst I

Nashville, TN · On-site

... as well as Problem Management tasks. They create and disseminate technical knowledge via ... to IT · Experienced and can provide subject matter expertize for endpoint and mobile devices to ...

TeamLogic IT

Level III Technician

Nashville, TN · On-site

$45K - $80K/yr

IT Technicians are expected to display good interpersonal skills as they will interact with ... The IT Technician will possess the ability to problem solve at a high level, extraordinary customer ...

Waste Management

Shred-It Route Driver Non-CDL

Nashville, TN · On-site

$17.75 - $23.25/hr

Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts. * Performs all duties as scheduled by Route Manager or Dispatch, assisting other company ...

Waste Management

Shred-It Route Driver Non-CDL

Nashville, TN · On-site

$16.75 - $21.75/hr

Works closely with Route Managers to improve route efficiencies and identify problem or unsafe accounts. * Performs all duties as scheduled by Route Manager or Dispatch, assisting other company ...

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in Tennessee

It Problem Manager information

See Tennessee salary details

$18.2K

$67.8K

$125.3K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in Tennessee is $67,815.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $81,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in Tennessee as of June 2026, with employment types broken down into 62% Full Time, 35% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,815 per year, or $32.6 per hour.
ELECTRONIC SECURITY SYSTEMS MANAGER - 78400

ELECTRONIC SECURITY SYSTEMS MANAGER - 78400

Tennessee State Government

Nashville, TN • On-site

$89K - $143K/yr

Full-time

Posted 6 days ago

Job description

Executive Service
ELECTRONIC SECURITY SYSTEMS MANAGER
Department of Correction
Operational Support
Nashville, TN
Salary: $89,496.00 - $143,220.00 Annually
Closing Date: 06/22/2026
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Who we are and what we do:
The mission of the Tennessee Department of Correction (TDOC) is to operate safe and secure prisons and provide effective community supervision in order to enhance public safety. The department manages and operates or oversees 14 state prisons housing approximately 21,000 offenders. In addition, the department supervises some 79,000 offenders on probation, parole, or community correction and operates six Day Reporting/Community Resource Centers across the state. The department is fully accredited by the American Correctional Association (ACA).
Job Overview:
Under general supervision, performs advanced electronic security systems management work of considerable difficulty and strategic importance. This role provides statewide leadership for Electronic Security Systems operations, staff, and infrastructure within an ITS and/or correctional/state government environment.
The incumbent oversees system design, implementation, maintenance, and support for electronic security technologies, including fence detection, video surveillance, access control, and supporting IT infrastructure. This position also provides fourth-level technical support and ensures alignment with agency policies, security standards, and operational needs.
This classification differs from the Electronic Security Systems Supervisor by having statewide managerial responsibility, broader strategic oversight, and accountability for policy, planning, and cross-agency coordination.
Key Responsibilities:
Strategic Planning & System Improvement
  • Develop and implement statewide strategic plans for electronic security systems, including modernization, expansion, and integration initiatives within a correctional and/or state government environment.

    • Project & Program Management
  • Lead and manage project timelines, resources, and deliverables. Communicate effectively with stakeholders, ensuring projects are completed on time and aligned with operational priorities.

    • System Design & Engineering
  • Design and develop programmable logic controllers (PLCs) and associated systems supporting door control, video monitoring, intercoms, panic alarms, and other security technologies.

    • Software & Systems Development
  • Oversee or contribute to the development of software applications and operating systems supporting security infrastructure and automation within the Department of Correction and broader ITS ecosystem.

    • Policy, Standards & Governance
  • Develop, implement, and enforce policies, procedures, and technical standards for electronic security and IT systems to ensure compliance, reliability, and security across statewide operations.

    • Network & Systems Administration Oversight
  • Establish and maintain best practices for network administration, including performance monitoring, incident management, cybersecurity, and system optimization.

    • Installation & Infrastructure Management
  • Oversee fabrication, installation, and integration of electronic security components (e.g., PLCs, racks, control systems) into operational environments.

    • Documentation & Knowledge Management
  • Develop and maintain detailed technical documentation, installation guides, and system procedures to support consistent statewide implementation and support.

    • Incident & Problem Management
  • Maintain and oversee problem management systems, including helpdesk ticketing, incident tracking, and resolution documentation, ensuring accuracy and data integrity.

    • Continuous Improvement & Analytics
  • Analyze trouble tickets and system performance data to identify trends, improve service delivery, and proactively address system vulnerabilities or inefficiencies.

    • Customer Service & Stakeholder Engagement
  • Ensure delivery of high-quality customer service to internal stakeholders, including facility staff, leadership, and non-technical users. Promote clear communication, responsiveness, and user-focused solutions in a correctional and/or state government environment.

    • Minimum Qualifications:
    Education & Experience:
  • Bachelor's degree from an accredited college or university, and Five (5) years of experience in one or more of the following areas: Industrial automation systems/software development; Industrial electronics design, installation, or repair; Low-voltage alarms, surveillance, and access control systems; IT infrastructure (servers, operating systems, network devices, wireless systems); Security electronics systems support and troubleshooting
  • At least one (1) year of supervisory experience required
  • Experience in an ITS and/or correctional/state government environment preferred

    • Substitution:
  • An associates degree in IT, electronics, software development, or a related field may substitute for the bachelor's degree.

    • Core Competencies
  • Tech Savvy
  • Builds Effective Teams
  • Nimble Learning
  • Resourcefulness

    • Key Skills
  • Equipment Maintenance
  • Complex Problem Solving
  • Programming
  • Technology Design
  • Time Management

    • Knowledge Areas
  • Information Technology
  • Telecommunications
  • Administration and Management
  • Production and Processing
  • System Design

    • Abilities
  • Problem Sensitivity
  • Deductive Reasoning
  • Inductive Reasoning
  • Mathematical Reasoning
  • Auditory Attention

    • Tools & Equipment
  • Computers, printers, and standard office equipment
  • Diagnostic tools (e.g., multimeters, signal generators, network testers)
  • Installation and fabrication tools (e.g., drill press, power tools)
  • Access equipment (e.g., ladders, scissor/boom lifts)
  • Specialized electronic security system components and devices

    • Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.

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